VP, Software Engineering

At Commerce, our mission is to empower businesses to innovate, grow, and thrive with our open, AI-driven commerce ecosystem. As the parent company of BigCommerce, Feedonomics, and Makeswift, we connect the tools and systems that power growth, enabling businesses to unlock the full potential of their data, deliver seamless and personalized experiences across every channel, and adapt swiftly to an ever-changing market. Simply said, we help businesses confidently solve complex commerce challenges so they can build smarter, adapt faster, and grow on their own terms. If you want to be part of a team of bold builders, sharp thinkers, and technical trailblazers, working together to shape the future of commerce, this is the place for you.

We’re seeking a strategic leader who will lead a large organization responsible for a portfolio of products in the B2C and B2B Commerce space. In this role, you will lead the North American Software Engineering organization that is responsible for B2C, B2B and Makeswift. These product offerings are key to our portfolio and represent an area of strategic investment for the business. You will be responsible for the full lifecycle of the services and systems your teams build and maintain. You will be responsible for assessing and managing talent to ensure we have the capabilities needed to meet business objectives today and in the future. You are expected to be fluent with many different facets of managing a successful business within the context of a publicly traded company, including but not limited to corporate governance and structure, legal and contractual concerns, and employment law within the jurisdictions where your teams work and reside. You will be responsible for driving major strategic outcomes that are not necessarily within your direct control and must be able to influence peers and executives outside of the Engineering organization as well as within

Team:

• Responsible for retaining, recruiting and developing top talent

• Feedback: responsible for providing feedback for peers, partners and stakeholders inside and outside of the Engineering org

• Responsible for expectation setting and holding others accountable

• Responsible for assessing staff levels to support code and service ownership via sustainable practices

• Responsible for the onboarding of new team members and building documentation to ensure quick and complete enablement 

• Responsible for calibration of talent across the Engineering organization

• Responsible for managing performance including under-performance (up or out)

Customer:

• Responsible for the customer experience and executive engagements [w/ customers]

• Responsible for the security, availability and maintenance of code, services and dependencies

• Ensures excellence in incident response to build trust by demonstrating deep understanding of root causes and commitment to improvement from learnings

• Responsible for software and system design quality

• Manage delivery timelines and ensure predictable delivery

Business:

• Contribute to the establishment and execution of organizational goals

• Understand and influences company strategy, ensuring alignment with organizational goals

• Establish priorities along with partners and ensure clarity of established priorities inside and outside of Engineering

• Responsible for driving systemic improvement within Engineering (not limited to scope of remit) and partner organizations as needs / opportunities arise

• Manage constraints and work with peers and partners to align capacity to top priorities

• Responsible for the strategic leadership of the product space / services ensuring we have the right behaviors, architecture, talent and staffing levels to meet the needs of the business today and in the future (3 year time horizon)

How You Are

The successful candidate should have multiple years of experience leading large teams with a demonstrated track record of success. 

• Demonstrated ability to navigate high ambiguity and complexity.  

• Exceptional capacity for holding tension and is able to facilitate productive debate during high stress and high stakes situations

• Critical and creative thinker who uses skill and experience to help others navigate ambiguity and complexity as well, in turn elucidating challenges and opportunities 

• Must exercise sound judgement and find ways to exploit opportunities surfaced as a result of challenging assumptions and deep inspection of proposals

• Strong written and oral communication skills which are used to convey understanding and ensure alignment across all of Engineering as well as with the Executive Leadership Team and key partners in Product, Program Management and Customer Support 

• History of developing a strong leadership tier within previous organizations that allows you to focus on strategic objectives and proactive organizational improvement

• History of defining and leading projects and programs that have organization and/or company wide impact

At Commerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community. We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions and to receive other benefits and privileges of employment. If you need an accommodation in order to interview at Commerce, please let us know during any of your interactions with our recruiting team.

Learn more about the Commerce team, culture and benefits at https://www.commerce.com/careers/

Commerce, along with many other employers, has become the subject of fraudulent job offers to hopeful prospective job seekers.
Be advised:
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• require payment of recruitment fees from candidates;

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