TPM - Scrum Master

About us

LifeMD is a leading digital healthcare company committed to expanding access to virtual care, pharmacy services, and diagnostics by making them more affordable and convenient for all. Focused on both treatment and prevention, our unique care model is designed to optimize the patient experience and improve outcomes across more than 200 health concerns. 

To support our expanding patient base, LifeMD leverages a vertically-integrated, proprietary digital care platform, a 50-state affiliated medical group, a 22,500-square-foot affiliated pharmacy, and a U.S.-based patient care center. Our company — with offices in New York City; Greenville, SC; and Huntington Beach, CA — is powered by a dynamic team of passionate professionals. From clinicians and technologists to creatives and analysts, we're united by a shared mission to revolutionize healthcare. Employees enjoy a collaborative and inclusive work environment, hybrid work culture, and numerous opportunities for growth. Want your work to matter? Join us in building a future of accessible, innovative, and compassionate care.

About the role

We are seeking a Scrum Master/Technical Project Manager to help drive delivery across our engineering teams and continuously improve how we build, test, and deploy our platform. In this hybrid role, you will serve as a technical delivery facilitator—working closely with engineering and product leadership to align team execution with business priorities.

You’ll help coordinate the prioritization of epics, maintain visibility into the product roadmap, and ensure that teams are focused on delivering the highest-impact initiatives for LifeMD’s rapidly scaling telehealth platform. This position reports to Engineering Leadership and partners closely with Product Management, QA, Clinical, DevOps, and Compliance to help deliver software that powers LifeMD’s virtual care operations.

Responsibilities

• Lead across multiple cross-functional development teams (daily standups, sprint planning, retrospectives, and reviews)
• Facilitate the prioritization of epics and initiatives in partnership with stakeholders across the business, ensuring alignment between business goals, technical dependencies, and team capacity
• Maintain and communicate the delivery roadmap, keeping stakeholders informed of progress, upcoming milestones, and risks
• Translate strategic objectives into clear sprint and release goals, ensuring transparency and accountability across teams
• Maintain visibility into team progress through dashboards, burndown charts, and key delivery metrics
• Identify, document, and escalate risks or dependencies that could impact timelines or quality
• Drive accountability for engineering deliverables while fostering a collaborative, high-performing team culture
• Support backlog refinement sessions, helping teams break down large epics into actionable stories with clear acceptance criteria
• Partner with QA and DevOps to ensure reliable, non-disruptive deployments and smooth production transitions
• Collaborate with IT Operations and InfoSec to ensure compliance with internal controls and security standards
• Promote continuous improvement across the organization by identifying and implementing process enhancements

Basic Qualifications:

• 3+ years of experience as a Scrum Master or Technical Project Manager supporting agile software development teams
• Certified ScrumMaster (CSM) or equivalent Agile certification
• Strong understanding of Agile/Scrum principles, SDLC, and DevOps practices
• Proven experience managing the prioritization and delivery of complex roadmaps across multiple teams

• Hands-on familiarity with tools like Notion, Jira, Confluence, GitHub, and Slack for project tracking and collaboration
  

Preferred Qualifications:

• Excellent verbal and written communication skills—able to engage technical and non-technical stakeholders
• Skilled in servant leadership, facilitation, conflict resolution, and fostering team accountability
• Experience working in a fast-paced, regulated (healthcare or SaaS) environment
• A proactive mindset, ownership mentality, and passion for delivering meaningful technology at scale

• Salary Range: $160,000-$180,000
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Unlimited PTO Policy
• Paid Holidays
• Short Term & Long Term Disability
• Training & Development