Support Specialist, Payroll

Sorry, this job was removed at 09:04 p.m. (PST) on Tuesday, Sep 24, 2024
Remote
26-30
1-3 Years Experience
Cloud • Fintech • HR Tech • Information Technology • Software • Business Intelligence
Helping restaurants thrive!
The Role

Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be “Best in Class” ... and we want that for you too!


The Support Specialist, Workforce is responsible for supporting R365 Payroll clients. They will work closely with the sales team, implementation managers and 3rd party partners to ensure all clients receive a delightful experience with R365 Payroll. A successful applicant will have a proven track record of great attention to detail and the ability to work simultaneously on multiple tasks and projects. The combination of technical knowhow, interpersonal communication, a strong sense of initiative and a drive to get the job done well will be critical to success.

How you'll add value:

  • Respond to technical support tickets
  • Prompt customers for information necessary to troubleshoot problem reports
  • Reach out to customers by phone and / or screen share as necessary to understand problem reports
  • Help customers understand R365 payroll integration functionality
  • Diagnose and document software defects and escalate them to management
  • Participate in live chats
  • Manage personal queue of customer tickets
  • Identify gaps in company self-help documentation
  • Identify and share ticket trends with Implementation Team
  • Conduct Basic Training on an as-need basis
  • Occasional travel may be required
  • Other duties as assigned

What you'll need to be successful in this role:

  • Previous background with Payroll and HR Systems
  • High attention to detail
  • Excel knowledge
  • Flexible and adaptable based on the needs of the client and internal team
  • Solution oriented mindset with ability to articulate under pressure
  • Effective communication skills, both written and verbal, with the ability to articulate complex content with a simplified explanation
  • Strong technical aptitude with experience communicating across multiple platforms
  • A passion for helping people get the most out of technology

  • PREFERRED QUALIFICATIONS

  • Familiarity with restaurant management
  • Familiarity with restaurant labor scheduling and labor management
  • Understanding of basic accounting journal entry principles
  • Understanding of labor accruals
  • Payroll Implementation Experience

R365 Team Member Benefits & Compensation

  • This position has a salary range of $26.00-$29.74 per hour. The above range represents the expected salary range for this position. The actual salary may vary based upon several factors, including, but not limited to, relevant skills/experience, time in the role, business line, and geographic location. Restaurant365 focuses on equitable pay for our team and aims for transparency with our pay practices.
  • Comprehensive medical benefits, 100% paid for employee
  • 401k + matching
  • Equity Option Grant
  • Unlimited PTO + Company holidays
  • Wellness initiatives

  • #BI-Remote

R365 is an Equal Opportunity Employer and we encourage all forward-thinkers who embrace change and possess a positive attitude to apply.

The Company
Irvine, CA
700 Employees
Remote Workplace
Year Founded: 2011

What We Do

Restaurant365 is a young SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants.
Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be “Best in Class” ... and we want that for you too!

In 2019 Restaurant365 closed $88 million in Series C funding, bringing the total minority investment by Bessemer Venture Partners, ICONIQ Capital, and Tiger Global Management to $140 million, to support the company's vision of providing the best technology to the restaurant industry. As recently as June of 2021, Restaurant365 announced the acquisition of Compeat, a well-known provider of restaurant back office, workforce, and business intelligence software. Adding Compeat’s feature-rich products advances Restaurant365 further on the journey toward our goal of providing restaurant operators with a powerful tool that simplifies their lives and increases their profits. Serent Capital was added to our investor list as a result of this transaction.

Our diverse portfolio of clients includes well-known nationwide franchises as well as your favorite local spot. From fine dining to fast-casual…R365 does it all!

Why Work With Us

With a little bit structure, a little bit outlaw, and a whole lot of SaaS - we have a culture that is unparalleled and driven with a focus of the employees that make us great. Our culture is also one that is constantly moving and never satisfied with mediocrity.

Gallery

Gallery

Similar Companies Hiring

PwC Thumbnail
Professional Services • Generative AI • Cybersecurity • Consulting • Business Intelligence • Artificial Intelligence
Los Angeles, CA
364000 Employees
Realtor.com Thumbnail
Software • Real Estate • Big Data
US
1900 Employees
MaestroQA Thumbnail
Software • Natural Language Processing • Generative AI • Enterprise Web • Cloud • Business Intelligence • Artificial Intelligence
Marina Del Rey, CA
67 Employees

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account