Strategic Account Advisor, Spruce

About the teamAs a Strategic Account Advisor within Spruce Fulfillment & Operations, you’ll help power Zillow’s mission to evolve the integrated real estate transaction by driving the growth and go-to-market evolution of our Contract-to-Close offering. Our team partners across Sales, Operations, Product, Marketing, and Analytics to deliver smooth handoffs, clear communication, and consistently excellent customer experiences throughout the sales cycle and beyond.

About the role

This is an opportunity to grow as an individual contributor who independently owns high-impact workflows that accelerate the sales process and strengthen client relationships. You’ll learn our business by equipping strategic account leaders with the programs, insights, and collateral they need to win and retain customers. You’ll play a key role in our growth, with opportunities to develop into a client relationship owner.
 

You Will Get To

• Manage and drive the day-to-day sales process, including opportunity tracking, stage progression, risk/issue calls, and follow-up actions from pipeline reviews and business activities.

• Lead end-to-end deal support: schedule meetings and demos, coordinate with Operations and Product, resolve issues, and ensure completion of key tasks.

• Build and maintain concise sales collateral (one-pagers, case snapshots, slide excerpts) using brand templates, and manage version control in shared libraries.

• Oversee the legacy-client process for an assigned portfolio: triage requests, diagnose needs, coordinate with Operations for resolution, and document learnings to prevent recurrence.

• Continuously learn and iterate on the Spruce pitch to ensure readiness for client-facing interactions.

• Experiment with and implement strategies to drive greater adoption and earn more of our clients’ business. 

This role has been categorized as a Field position. “Field” employees perform the majority of their work in a specified geographic location set by their management team. Employees are expected to live within a reasonable commuting distance to their region and/or service area. ZG has not defined a reasonable distance and expects employees will use judgment in determining this for themselves and understand the implications regarding time commitment and cost of daily commute.

In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $98,900.00 - $158,100.00 annually. This base pay range is specific to these locations and may not be applicable to other locations. In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont the standard base pay range for this role is $94,000.00 - $150,200.00 annually. The base pay range is specific to these locations and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside.

Who you are

• 3+ years in sales operations, strategic account support, customer success, or program coordination, with demonstrated ownership of end-to-end workflows and cross-functional coordination.

• Able to work with intermittent supervision; you turn ambiguous requests into structured plans, set timelines, and drive outcomes.

• Clear, executive-ready communicator with strong writing and presentation skills for both internal and external audiences.

• Proficient with Google Workspace, CRM systems (Salesforce preferred), and basic reporting.  Skilled in maintaining and auditing performance metrics; adept at pulling data and applying metrics to guide strategy and execution.

• Client-first mindset with a process-centric approach; you focus on delighting clients by documenting, standardizing, and improving how work gets done.

• Strong organizational skills, bias for action, and reliable follow-through across multiple priorities.

• Here at Zillow, we value the experience and perspective of candidates with non-traditional backgrounds. We encourage you to apply if you have transferable skills or related experiences.

• Preferred: Experience in real estate services (title/escrow, mortgage), transaction coordination, or adjacent professional services, and light design aptitude for sales collateral (Slides, Canva/Figma) with comfort presenting to mixed audiences. Familiarity with enablement and scheduling tools (e.g., Highspot, Gong, Calendly) is a plus.

Get to know us

At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality.

Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow.

No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.