Sr Manager, Technical Product Management

Company Description:
McDonald's growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald's will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive thrus, through McDelivery, dine-in or takeaway.
McDonald's Global Technology is here to power tomorrow's feel-good moments.
That's why you'll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time.Using AI, robotics and emerging tech, we're digitizing the Golden Arches. Combine that with our unparalleled global scale, and we're reshaping all areas of the business, industry and every community that is home to a McDonald's restaurant.We face complex tech challenges every day. But that's where our diverse and talented teams come in. They're made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.
Check out the McDonald's Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy.
Department Overview
We are seeking a highly strategic and experienced Senior Technical Product Manager to lead and implement comprehensive communication strategies that resonate with both our internal and external collaborators. This role is pivotal in crafting the Global Restaurant Network Transformation efforts narrative, protecting and improving our brand reputation, and encouraging a well-informed and engaged employee base across all levels. The ideal candidate will possess outstanding writing, storytelling, and interpersonal skills, with a consistent track record in media relations, internal engagement, executive communications, and crisis management.
Accountabilities & Responsibilities
I. Strategic Communications & Leadership:

• Develop, implement, and lead integrated communication strategies aligned with the company's business objectives, values, and brand identity.
• Serve as a trusted advisor to leadership on communication standard methodologies, messaging, and collaborator engagement.

II. External Communications:

• Content Strategy & Development:
• Lead the creation of high-quality, engaging content for external channels, including website copy, blog posts, articles, white papers, case studies.
• Ensure consistent brand voice, tone, and messaging across all external communications.
• Collaborate with marketing, product, and sales teams to develop compelling narratives that highlight company achievements, innovations, and value propositions.

III. Internal Communications:

• Market Engagement:
• Design and implement internal communication programs that inform and connect markets and IT across geographies.
• Develop and handle internal communication channels, including intranet portals, newsletters, town halls, all-hands meetings, and email communications.
• Capture segment and market feedback to continuously improve internal communication effectiveness.
• Executive Communications:
• Support senior executives in developing and delivering impactful internal and external messages, presentations, speeches, and thought leadership pieces.
• Ensure consistent and clear communication of program vision, strategy, and performance from leadership.
• Change Management Communications:
• Lead communication efforts for significant organizational changes.
• Develop communication plans that address potential concerns and develop understanding and consensus among markets.

IV. Stakeholder Management & Measurement:

• Collaborate effectively with cross-functional teams to ensure integrated and consistent messaging.
• Establish and supervise key performance indicators (critical metrics) for communication effectiveness, providing regular reports and insights to leadership.
• Conduct post-campaign analysis to identify successes, areas for improvement, and lessons learned.

Qualifications
Basic Qualifications

• Bachelor's degree or equivalent experience in Communications, Marketing, or a related field. Master's degree or equivalent experience preferred.
• 5+ years of dynamic experience in corporate communications, public relations, or a similar role, with a strong emphasis on both internal and external communications.
• Proven experience in developing and implementing successful communication strategies in a fast-paced, sophisticated environment.
• Exceptional written and verbal communication skills, with the ability to craft clear, concise, and compelling messages for diverse audiences.

Preferred Qualifications:

• Experience in [specific industry, e.g., technology, finance, healthcare].
• Experience working in a global organization with diverse cultural contexts.
• Familiarity with digital marketing trends and analytics.
• Strong project management skills with the ability to lead multiple priorities and deadlines.

Compensation
Bonus Eligible: YES
Long - Term Incentive: YES
Benefits Eligible: YES
Salary Range
The expected salary range for this role is $149,260.00 - $190,310.00 per year
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.
Additional Information:
Benefits eligible: This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO). Eligibility requirements apply to some benefits and may depend on job classification and length of employment.
Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance.
Long term Incentive eligible: This position is eligible for stock or other equity grants pursuant to McDonald's long-term incentive plan.
McDonald's is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald's provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact [email protected]. Reasonable accommodations will be determined on a case-by-case basis.
McDonald's provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Nothing in this job posting or description should be construed as an offer or guarantee of employment.