Sr Manager, Product Management

Company Description:
McDonald's is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily.We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald's remains one of the world's leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.
At McDonald's, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range ofoutstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.
Department Overview
We are seeking a seasoned Senior Product Manager (Individual Contributor) with strong product sense and a proven track record of delivering high-impact digital experiences. This role will drive our generative AI conversational commerce initiatives, shaping the future of how customers engage with AI-powered ordering across drive-thru, mobile, web, kiosk, and POS.
The ideal candidate blends technical expertise and strategic thinking with a sharp intuition for both customer and crew needs. They navigate trade-offs between experience, speed, and operational efficiency with precision, leveraging a deep understanding of AI-driven commerce trends to drive innovation and deliver measurable business impact. You will define, build, and scale seamless, intuitive, and high-converting conversational ordering experiences that blend cutting-edge AI with business strategy.
Duties

• Product Strategy & Roadmap: Define and execute the strategy for AI-driven conversational commerce for your assigned area, ensuring an intuitive and engaging customer experience while delivering measurable business impact.
• Deep Product Sense & Customer-Centric Thinking: Develop a keen understanding of customer behaviors in digital ordering. You make data-informed yet intuitive decisions to optimize AI-driven interactions.
• Product Development: Lead the ideation, development, and launch of AI-powered ordering experiences, optimizing for speed, accuracy, and engagement.
• Cross-Functional Collaboration: Partner with engineering, design, marketing, and operations to drive execution and adoption of AI commerce products.
• User Experience & Optimization: Leverage data-driven insights, A/B testing, and user feedback to refine conversational flows and improve conversion rates.
• Performance & KPIs: Define and track key success metrics such as order accuracy, speed, user engagement, and revenue impact, ensuring data-driven decision-making.
• Market & Competitive Analysis: Stay ahead of conversational AI trends, competitive offerings, and emerging platforms to identify opportunities for innovation.
• Stakeholder Management: Engage with internal stakeholders and external partners to gather insights, build relationships, and drive adoption of conversational commerce solutions.

Qualifications

• Bachelor's degree in business, Product, Engineering, or a related field. An MBA or equivalent is preferred.
• Minimum of 8 years of experience in product management, with a proven track record of successfully launching and managing digital products, ideally in AI-driven digital commerce, conversational AI, or voice interfaces.
• Have exceptional product sense-you instinctively understand what makes a great customer experience and can translate that into highly engaging AI interactions.
• Deep understanding of conversational AI, voice recognition technologies, and the digital commerce landscape.
• Have shipped complex AI-powered products, balancing business goals, customer needs, and technical constraints.
• Are highly analytical and comfortable using experimentation, behavioral data, and qualitative insights to inform decisions.
• Strong leadership skills, with the ability to inspire and influence high-performing product and engineering teams.
• Excellent communication and collaboration skills, capable of working effectively with cross-functional teams and external partners.
• Innovative thinker with the ability to identify opportunities for growth and improvement within the product and market.
• Experience in agile development methodologies and user-centered design practices.

Compensation
Benefits eligible : Yes
Bonus eligible : Yes
Long term incentive eligible : Yes
Additional Information:
Benefits eligible: This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO). Eligibility requirements apply to some benefits and may depend on job classification and length of employment.
Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance.
Long term Incentive eligible: This position is eligible for stock or other equity grants pursuant to McDonald's long-term incentive plan.
McDonald's is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald's provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact [email protected]. Reasonable accommodations will be determined on a case-by-case basis.
McDonald's provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Nothing in this job posting or description should be construed as an offer or guarantee of employment.