Sr. Analyst, Brand Development at Ordermark

| Greater LA Area
Sorry, this job was removed at 3:20 a.m. (PST) on Tuesday, March 9, 2021
About Ordermark
Ordermark’s mission is to become a trusted partner to restaurants everywhere, offering products and services that help restaurants adapt to changing consumer trends and technology. We pride ourselves in building a team of world-class thinkers and innovators to revolutionize the restaurant industry, empowering our customers to tap into new markets.
Ordermark helps restaurants and virtual kitchens aggregate mobile orders across all the major online ordering service providers into a single dashboard and printer. Powered by Ordermark's leading restaurant technology platform, Nextbite serves the fast-growing food on-demand revolution by empowering existing restaurants everywhere to serve more customers and earn more revenue. Nextbite, creates delivery-only restaurant concepts with high-quality, chef-inspired menus available through delivery apps. This combined offering helps restaurants increase efficiency and grow profits, creating successful food service across the country.
By joining Ordermark you will have a front row seat to the rapidly changing restaurant landscape and the explosive online ordering industry.
Nextbite Brand Development Business Intelligence-Data Analyst
-Organizes data in a digestible way, allowing for optimal tracking and interpretation of consumer demand, competition, brand resonance, trend inputs, FP feedback and metrics in a thoughtful, analytical and innovative way
-Utilizes data to pinpoint trends, allowing the team to identify any development, operational or marketing issue affecting order volume - and correct before the brand is affected overall
--Create a better understanding of our FPs and how we identify new opportunities for growth
Create a better understanding of our own Nextbite revenue and strategic goals for growth 

The impact you will have:

  • Analyze proprietary data, identify trends related to marketing, revenue, operations, brand development and food experience
  • Improve systems by studying current practices; designing modifications
  • Determine operational objectives by studying business functions; gathering information; evaluating output requirements and formats
  • Construct workflow charts and diagrams; studying system capabilities; writing specifications
  • Prepare technical reports by collecting, analyzing and summarizing information and trends
  • Conduct and coordinate financial, product, market, operational and related research to support strategic and business planning within the various departments and programs of Ordermark as it pertains to Brand Development
  • Interpret, evaluate and interrelate research data and develop integrated business analyses and projections for incorporation into strategic decision-making
  • Plan and coordinate the development of primary and secondary market research studies in support of strategic planning and specific marketing initiatives, as required and presents findings of studies to brand development team
  • Perform daily, weekly and monthly reviews and analyses of current processes using operational metrics and reports
  • Suggest changes to senior management using analytics to support your recommendations. 
  • Create informative, actionable and repeatable reporting that highlights relevant business trends and opportunities for improvement 
  • Lead and perform design of data collection experiments to uncover deep insights that inform brand development success
  • Track data on our brand competitors in the ghost/VK and dark kitchen marketplace
  • Review data on order volume, identifying trends in basket size, demographics, location
  • Improve department reporting procedures, creating, updating and optimizing existing dashboards
  • Develop additional dashboards and reporting procedures as needed
  • Drive the analytical process of the brand development team and create a data culture within it

What you bring to the role:

  • BS in Mathematics, Economics, Computer Science, Information Management or Statistics or 7+ years of proven experience in a Data Analyst or Business Analyst role
  • Knowledge of statistics and experience using statistical packages for analyzing datasets (Excel, SPSS, SAS etc)
  • Understanding of business intelligence software
  • Experience and understanding of Salesforce
  • Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
  • Ability to translate business requirements into non-technical, lay terms
  • Ability to collaborate across multiple teams

What we offer:

  • A team that has transitioned to remote work impressively, and remains highly collaborative and connected
  • Excellent growth opportunity, and stock options for all full-time employees
  • Medical, dental and vision (90% covered by Ordermark; 50% for dependents) - eligible immediately
  • Unlimited PTO and paid company holidays
  • 401k - eligible immediately
  • $60/month reimbursement for online-ordered meals
  • Bonusly - a team recognition platform with fun rewards
  • We pride ourselves in having a team that promotes diversity, inclusion, leadership, mindfulness, high initiative, energy and passion.

___________
Ordermark participated in Techstars, Boulder in Spring 2018, and has raised $150 million. We are headquartered in Los Angeles, and are looking to significantly grow our team while continuing to reach restaurants and consumers across the country.
Our team is made up of people from diverse backgrounds, collaborating daily across time zones. We believe cross-pollination is one of the best ways to foster community and new ideas. For that reason we encourage people from all backgrounds to apply to any of our positions.
Thank you for your interest in Ordermark - we’re reviewing impressive candidates every day, and will do our best to reach out to you as quickly as possible!

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • SwiftLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • DjangoFrameworks
    • Node.jsFrameworks
    • Microsoft SQL ServerDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • SQLiteDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • AsanaManagement
    • JIRAManagement
    • WordpressCMS
    • SalesforceCRM
    • PardotCRM

Location

Playa Vista aka Silicon Beach... a hub for tech and innovation!

An Insider's view of Ordermark

How does your team reward individual success?

We use a platform called Bonusly that makes it easy for any employee to publicly recognize another for their contributions, big or small, using bonuses that are redeemable for fun rewards! This creates more visibility and momentum. We also tie these in with our company values, and use this data to award a couple "ORDY" awards each month.

Macy

VP of Marketing

How do you collaborate with other teams in the company?

Collaboration is critical, even more so when a global pandemic has us working from home. We're utilizing a few different tools: Miro for brainstorming, ideation, and sprint retrospectives. For sprints and issue tracking we use Jira. For conferencing we use Zoom and breakout rooms when necessary. And happy hours with meal reimbursement through JOON.

Sam

Product Manager

How has your career grown since starting at the company?

I joined Ordermark in a role that I enjoyed and excelled in, but I used my learnings to pitch to leadership that I could add more value by leveraging data and going deeper with analysis. I was able to not only move into a new position sparked by my interest and conviction, but have since then taken on managing multiple teams!

Sero

Director of Onboarding

How do you empower your team to be more creative?

We have "Mindful Mondays", team yoga, invest in self-improvement. We encourage our team to have a growth mindset - one of our core values is "Stay Curious". We are doing a company wide competition to create our next virtual restaurant brand. Our next big thing can come from any level employee!

Alex

CEO & Founder

What makes someone successful on your team?

People thrive here who are excited to BUILD! Prioritizing giving and receiving feedback is essential - recognizing where we have opportunities for growth, both as a company, and individually. Those who know they always have more to learn, grow from failure, and are excellent communicators. Customer-focused. Enjoying great food is always a plus!

Lindsey

VP of People & Culture

What are Ordermark Perks + Benefits

Culture
Partners with Nonprofits
We launched OrdermarkCares, which helps deliver free meals to low-income families with children battling serious illnesses.
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
We are committing to a number of specific, time-bound D&I commitments, one of which is rolling out Unconscious Bias training this year. We know this is not the end-all-be-all, but is one crucial step.
Diversity Employee Resource Groups
We do not have formal ERGs yet, but when discussing matters of diversity & inclusion, we strive to include as many employee perspectives in the conversation as possible.
Hiring Practices that Promote Diversity
We strive to eliminate bias and have built a recruiting process that is based on consistency, objective feedback, and a diverse pool of qualified candidates. Knee-jerk hiring has no place here!
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Ordermark employees can contribute up to $2600 annually to their Healthcare FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Team workouts
We provide a biweekly virtual team yoga session!
Mental Health Benefits
We have a great ERP for access to free counselling services when needed
Retirement & Stock Options Benefits
401(K)
We will be launching a 401K plan before the end of year.
Company Equity
Performance Bonus
Certain roles are eligible for a bonus plan based on individual performance goals.
Match charitable contributions
Rather than matching, we randomly select an employee each month to decide where our monthly donation will be given. They kick off our monthly all-hands to share a little bit about the organization.
Child Care & Parental Leave Benefits
Generous Parental Leave
We offer eight weeks of paid parental leave for new parents after 12 months of service.
Flexible Work Schedule
We are flexible with schedule where we can be - we recognize that parents are dealing with a lot this year, and every situation is different.
Remote Work Program
We have shifted to a remote work culture, and are growing a largely distributed team. For the most part, working remote will be here to stay!
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Our hourly staff receive three weeks of paid time off
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Ordermark hosted company outings Monthly pre-pandemic. We have been getting creative with virtual activities this year, however, want to give employees more time to be with their families as well!
Stocked Kitchen
Some Meals Provided
In the absence of in-office catering, we provide a $60/month reimbursement for online-ordered meals through JOON!
Happy Hours
Periodically over Zoom, but we are trying to get more creative now!
Parking
We offer employees free on-site parking.
Home Office Stipend for Remote Employees
We are rolling out an allowance for home office spending in January 2021.
Professional Development Benefits
Job Training & Conferences
Ordermark offers employees professional development opportunities like Onsite training courses, The ability to attend job related conferences and seminars.
Lunch and learns
Ordermark hosts lunch and learn meetings once per month, during which we bring an inspiring guest to tell their story to the team .
Cross functional training encouraged
Promote from within
Paid industry certifications
On a case-by-case basis if relevant to the position.

Additional Perks + Benefits

We have a Learning & Development application program and associated budget and encourage highly motivated employees to pitch opportunities for advancing their skills. There is no one-size-fits all, so this is very customized to the opportunity.

We are committing to D&I goals over the next two years that will increase the diversity on the team, both overall, as well as more in specific teams / levels where it is lacking. We are excited about these commitments, and know that focusing on both hiring the right team members as well as continuing to ensure we have an inclusive environment is vital to the success of our company, our employees, and even our customers.

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