Senior Technical Writer, Cash Commerce

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Remote
Internship
Blockchain • eCommerce • Fintech • Payments • Software • Financial Services • Cryptocurrency
Our purpose is economic empowerment.
The Role

Company Description
It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 47 million monthly active customers. We want to redefine the world's relationship with money to make it more relatable, instantly available, and universally accessible.
Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We've been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.
Check out our locations, benefits, and more at cash.app/careers.
Job Description
The Commerce team is committed to bringing financial freedom to all our customers. Our team is at the core of Cash App's mission-redefining the world's relationship with money. We're making Cash App and Afterpay the most loved way to pay for buyers and sellers by designing commerce and payment services that are more relatable, instantly available, and universally accessible.
As a senior member of our technical writing team, you will own and maintain the end-to-end developer documentation lifecycle for our external partners including:

  • Project managing developer documentation initiatives from concept to launch, collaborating with cross-functional stakeholders (Marketing, Sales Engineering, Product, & Legal) to define documentation requirements, sequence project milestones, and coordinate launch timelines.
  • Writing clear, comprehensive guides for new features/products, as well as maintaining our existing documentation.
  • Drive content strategy by becoming familiar with our products and onboarding experiences through Sales Engineering & Product.
  • Establish team processes around documenting new products and features.


See our developer documentation portals to get a sense of what you'll be working on: Cash App Pay , Afterpay .
Qualifications
You have:

  • ~8 years of experience writing, editing, and planning API-based product documentation.
  • Ability to effectively manage multiple, complex efforts simultaneously, such as the launch of new documentation resources, large-scale documentation audits, and cross-functional initiatives.
  • Excellent skills in documentation design and effective information architecture.
  • Experience producing documentation for modern software products that involve API integrations.
  • Experience publishing content with static site generators and managing docs as code.
  • Experience mentoring and supporting other team members through project management and task prioritization.
  • Mastery of Markdown.
  • Ability to thrive in an environment where self-learning and self-service is encouraged and instilled as a part of our culture.


Even better:

  • Comfortable learning new mediums for creating content, such as flowchart generators and AI-based tools.
  • Conceptual familiarity with HTML, CSS, git, APIs, and/or Javascript libraries.
  • Familiarity with fintech or payments.
  • Distributed work; especially in collaboration with others across countries and time zones.


Qualifications
You have:

  • ~8 years of experience writing, editing, and planning API-based product documentation.
  • Ability to effectively manage multiple, complex efforts simultaneously, such as the launch of new documentation resources, large-scale documentation audits, and cross-functional initiatives.
  • Excellent skills in documentation design and effective information architecture.
  • Experience producing documentation for modern software products that involve API integrations.
  • Experience publishing content with static site generators and managing docs as code.
  • Experience mentoring and supporting other team members through project management and task prioritization.
  • Mastery of Markdown.
  • Ability to thrive in an environment where self-learning and self-service is encouraged and instilled as a part of our culture.


Even better:

  • Comfortable learning new mediums for creating content, such as flowchart generators and AI-based tools.
  • Conceptual familiarity with HTML, CSS, git, APIs, and/or Javascript libraries.
  • Familiarity with fintech or payments.
  • Distributed work; especially in collaboration with others across countries and time zones.

What the Team is Saying

Scott Maher
David Grodsky
Victoria Fan Azalde
Ahmed Ali Bob
Lynette Johnson McGee
Cesar Alaniz
Khiry Shank
The Company
Los Angeles, CA
12,000 Employees
Hybrid Workplace
Year Founded: 2009

What We Do

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy.

Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

Why Work With Us

Across our ecosystem, we’re working to help our diverse audiences — sellers, individuals, artists, fans, developers, and all the people in between — overcome barriers to access the economy.

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Block Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

Most employees can join Block in an office location, from home, or with a mix of both. We create work spaces and experiences that help individuals and teams to be their most creative and collaborative.

Typical time on-site: Flexible
Los Angeles, CA

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