Senior Technical Support Representative

It's fun to work in a company where people truly BELIEVE in what they're doing!

Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of over 1,900 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers. Join us and be a part of a forward-thinking company that values growth, excellence, and the success of our clients.

Limo Anywhere a part of the Fullsteam organization is a cloud-based software suite designed to help limo and car-service companies manage bookings, dispatch, drivers, vehicles, payments and more from anywhere. It supports online reservations, mobile apps for passengers and drivers, real-time tracking and a full back-office system for operations

Limo Anywhere is seeking a Technical Support Representative - This role is responsible for delivering phone and email-based support and training to our clients. The Representative researches and resolves client questions, troubleshoots application issues, and helps customers adopt our product suite.

Responsibilities:

• Provide support to clients by identifying problems, researching answers, and guiding clients through corrective steps

• Report and detail system issues and problems to the product development team

• Provide support and training for new clients to ensure a seamless transition to the platform

• Maintain current knowledge of the entire product suite

• Maintain and update client reference guides

• Provide assistance and guidance for a payment service solution

Primary Qualifications:

• Experience or familiarity with web-based technologies; ability to quickly learn product specifics

• LimoAnywhere software experience strongly desired

• Proven ability to solve customer issues through thorough investigation

• Demonstrated skills in building strong customer relationships

• Excellent verbal and written communication skills

• Strong time management skills

• Ability to work both independently and in a team environment

• Experience related to e-banking, payment processing solutions and credit card processing fees

Fullsteam supports an inclusive workplace that values diversity of thought, experience, and background. Fullsteam is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state, or local law.