Senior Technical Product Manager, CS

| United States | Remote
Employer Provided Salary: 136,327-204,387 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.
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Who We Are

Babylist is the trusted platform for millions of growing families. For over a decade, Babylist has been the technology solution for expecting parents and the community that supports them, expanding from baby registry into a full-service platform that helps parents make decisions with confidence, stay connected, and build happy and healthy families. Every year Babylist helps over 9M people make purchases through its registry, app, ecommerce shop, and comprehensive product guides. The Babylist ecosystem now includes Babylist Health, which provides access to products and services including insurance-covered breast pumps, Expectful, a new voice in health and wellness for pre-pregnancy through postpartum care, and The Push, a branded content studio that works with the biggest companies in the baby space. With over 59M monthly pageviews and 1.2M TikTok followers, Babylist is a generational brand leading the $88 billion baby product industry. To learn about Babylist’s registry options, editorial content, and more, visit www.babylist.com

Our Ways of Working

We have team members located across the United States spanning multiple time zones. This means we put in extra effort to make sure we connect and collaborate in ways that make sense for us. We know how valuable the flexibility of remote work is for our employees. 

We know that personal connection is the foundation for the great work we do together. In order to build those relationships with team members in other cities, we meet with coworkers in person two times a year at a full company offsite and a departmental offsite. These offsites are expected of employees and are great opportunities to meet the people you work with every day and to do some of the work that is much more difficult to do virtually.

What the Role Is

As a Senior Technical Product Manager at Babylist, you will be dedicated to deeply understanding our users, how we support them, and our agent experiences. You will play a leading role in helping elevate our user and agent experience while contributing to key product and technology decisions on new and existing platforms. Our goal is to delight users with thoughtful experiences as they plan for their growing family. This role will develop new experiences, tools, and solutions that contribute to our mission to take care of growing families so they can be confident, connected, happy, and healthy.

In this role, you'll lead end-to-end product development, becoming an expert in our technology stack while prioritizing user needs and experiences. Your role also includes setting high standards for agent experience and driving transformative change initiatives. You'll oversee a diverse portfolio of projects, spanning from ideation to execution. You will leverage user feedback, prototype testing, and data analysis to inform smart decisions. Employing various methodologies and tools, such as A/B experiments and dashboards, you'll ensure our products evolve to meet the dynamic needs of our agents and customers.

Who You Are

  • You have 5+ years of experience as a Technical Product Manager. You can speak in detail to examples of insightful strategy development, execution and delivery, and strong consumer advocacy
  • Your development background shows a deep understanding of building complicated platforms and providing insight via data and best practices
  • You have a strong background in tech and user-centric product development. You have worked with multiple stakeholders and side-by-side with design and engineering
  • You believe in building on a foundation of data and analytics. You have a strong spidey-sense for when something may be off and can go multiple levels deep into the data (or elsewhere) to find the root cause. You fix issues in a durable and visible way
  • You bring clarity to ambiguity. You naturally create mental models and share these more broadly to achieve alignment (or learn where the model breaks). You have examples of choosing to simplify problem areas in order to move teams forward
  • You have experience building customer support platforms such as chat, social media, and other homegrown platforms. You conduct user research and competitive analysis to inform channel strategies

How You Will Make An Impact

  • You deeply understand the connections across Babylist and develop platforms that capitalize on our core strengths. You operate with a mantra of “no surprises” and understand how to directly connect our technical product investments to business outcomes.
  • You deeply understand Babylist teams and the different ways in which they use tools. You have a strong qualitative and quantitative understanding of what works well enough and where we can create ROI. You apply this understanding in your communications and choices to create insights and drive alignment with our platform decisions
  • You will develop the Customer Support Platform Strategy and create the ongoing mechanisms (e.g., goals, MBRs, KPIs) to ensure a high performing, and transparent development process
  • You will be a strong partner with Design and Engineering leadership. You have deep conversations speaking in technical or design terms. You build credibility by recommending high-bar ways forward when teams are stuck
  • You will think big and act small when needed. This means having a clear long-term vision while delivering value each cycle. You don’t let teams get hung up or overinvest in the pursuit of a false You have 5+ years of experience as a Technical Product Manager. You can speak in detail to examples of insightful strategy development, execution and delivery, and strong consumer advocacy
  • Your development background shows a deep understanding of building complicated platforms and providing insight via data and best practices
  • You have a strong background in tech and user-centric product development. You have worked with multiple stakeholders and side-by-side with design and engineering
  • You believe in building on a foundation of data and analytics. You have a strong spidey-sense for when something may be off and can go multiple levels deep into the data (or elsewhere) to find the root cause. You fix issues in a durable and visible way
  • You bring clarity to ambiguity. You naturally create mental models and share these more broadly to achieve alignment (or learn where the model breaks). You have examples of choosing to simplify problem areas in order to move teams forward
  • You have experience building customer support platforms such as chat, social media, and other homegrown platforms. You conduct user research and competitive analysis to inform channel strategies.
  • sense of perfection

Why You Will Love Working At Babylist

  • We invest in the infrastructure you’ll need to be supported and successful: tools, opportunities to connect with colleagues, and a stipend to help you set up your office
  • We build products that have a positive impact on millions of people’s lives
  • We work at a sustainable pace which means work/life balance is a real thing here
  • We believe technology and data can solve hard problems 
  • We believe in exceptional management 
  • We are an antiracist organization and doing the work to support differences of all kinds
  • We offer competitive pay and meaningful opportunities for career advancement
  • We have great benefits like company paid medical, dental, and vision, a generous paid parental leave policy, and 401k with company match
  • We care about employee wellbeing with perks for physical, mental and emotional health, parenting, childcare, and financial planning

Babylist takes a market-based approach to pay, and pay may vary depending on your location. Your actual base salary will depend on factors such as your skills, qualifications, experience, and work location.

The estimated pay range for this role is $136,327.00 - $204,387.00

In addition, Babylist offers equity, bonus, and benefits, including company paid health, dental and vision insurance, 401(k) matching, flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies.


IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All of our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@babylist.com), instant messaging platforms or unsolicited calls.


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Technology we use

  • Engineering
  • Sales & Marketing
    • RubyLanguages
    • SqlLanguages
    • ReactLibraries
    • Ruby on RailsFrameworks
    • MySQLDatabases
    • RedisDatabases
    • SnowflakeDatabases
    • AWS (Amazon Web Services)Services
    • ContentfulCMS
    • DocuSignCRM
    • HelloSignCRM

Location

In addition to hiring remote tech talent in the LA area, we are excited to announce that we will be opening our Babylist Flagship Showroom in early summer 2023 in Beverly Hills! Our showroom will give you the ability to discover, test, and select the products that are right for your growing family.

An Insider's view of Babylist

What are some social events your company does?

We stay connected to each other through Slack, virtual events, or meeting up in person. It is essential as a remote company that we are intentional about seeing each other in person and use that time to build strong relationships. We have an annual company off-site and department off-sites that focus on connecting with each other as whole humans.

Becky Lehman

Senior Manager, Employee Engagement

What's the biggest problem your team is solving?

Ensuring inbound supply chain processes can match our growth. The biggest problem we face is ensuring our processes and systems can grow with us. To enable sustainable solutions to this we focus on four key themes: Be extremely good at the basics, automation of manual tasks, continuous improvement, and creating actionable dashboards and reports.

Josh Woods

Director, Inbound Operations

What are some things you learned at the company?

Effective asynchronous communication is the key to working remotely. Being able to provide generous, carefully-considered updates with just enough detail to ensure your reader understands your reasoning is a powerful skill that I see on display every day.

Andy Aragon

Sr. Software Engineer

How do you empower your team to be more creative?

Our implementation teams have full responsibility for delivering their projects. We provide them with a well-defined problem statement and a workable solution outline. Then, it’s up to the team to work out the details of the project, set tasks, adjust the scope, and get creative to deliver in a fixed period of time.

TJ Moretto

VP of Engineering

What projects are you most excited about?

I’m excited to integrate our partner brands into the metaverse with the launch of Babylist Land, a virtual registry and gifting experience. Gen Z and Millenial parents want to buy in virtual environments, and Babylist Land will integrate our brand partners in this experience to drive high engagement and ultimately, registry additions and sales.

Liz Primm

VP Sales

What are Babylist Perks + Benefits

Culture
Volunteer in local community
One example of how we volunteer is through a company sponsored Volunteer Week.
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Remote work program
Diversity
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Child Care & Parental Leave
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Vacation + Time Off
Generous PTO
Paid volunteer time
Sabbatical
Paid holidays
Paid sick days
Office Perks
Company-sponsored outings
Fitness stipend
Home-office stipend for remote employees
Professional Development
Tuition reimbursement
Promote from within
Continuing education stipend
Continuing education available during work hours
Paid industry certifications

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