Senior Software Engineer

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Remote
128K-187K Annually
Healthtech • Software
A SaaS digital health leader in patient communications.
The Role

ABOUT ARTERA


Our Mission: Make healthcare #1 in customer service.


What We Deliver: Artera (formerly WELL Health®) is the patient communication platform that delivers happier staff, healthier patients, and more profitable organizations. We enable two-way conversations between patients and their healthcare teams through secure, multilingual messaging across multiple channels – including text, email, and telephone. By unifying disjointed touchpoints into a single, intuitive channel, Artera fuels connected patient experiences and empowers organizations to deliver the best customer service imaginable. 


Our Impact: Artera helps 500+ healthcare providers facilitate more than 1 billion messages for 40+ million patients annually. 


Our award-winning culture: Since founding in 2015, Artera has consistently been recognized for its innovative technology, business growth, and named a top place to work. Examples of these accolades include: Inc. 5000 Fastest Growing Private Companies (2020, 2021, 2022, 2023); Deloitte Technology Fast 500 (2021, 2022, 2023); Built In Best Companies to Work For (2021, 2022, 2023, 2024). Artera has also been recognized by Forbes as one of “America’s Best Startup Employers,” Newsweek as one of the “World’s Best Digital Health Companies,” and named one of the top “44 Startups to Bet your Career on in 2024” by Business Insider.


Artera is seeking a highly skilled Senior Software Engineer to join our dedicated team, focusing on federal government projects with key clients such as the Department of Defense, Veterans Affairs, and Indian Health Service. This role requires expertise in InterSystems technologies, particularly with ObjectScript, with a commitment to development excellence and reliable client support.


As a Senior Software Engineer, you’ll play a pivotal role in advancing our federal product suite and IVR solutions. You will work on critical development initiatives, contribute significantly to both current and new projects, and provide mentorship to team members. In this role, you’ll participate actively in team meetings, offer ongoing system support, and resolve technical issues alongside the Client Services team to ensure seamless project delivery.


Join us to expand our team’s capabilities and deliver high-quality solutions to our federal clients, helping us stay on track with key projects while maintaining a collaborative and high-performing team environment.

Responsibilities

  • Technical Aptitude: Develop and maintain applications using InterSystems IRIS and ObjectScript, writing efficient, high-quality code that meets stringent project and government requirements.
  • Mentorship and Collaboration: Provide guidance and support to junior developers, fostering a collaborative environment. Engage in regular team meetings, including standups and refinement sessions, to stay aligned on project goals.
  • Troubleshooting and Problem-Solving: Resolve technical issues and offer ongoing support to ensure smooth system operations. Handle on-call duties as needed during business hours to maintain system reliability for government clients.
  • Curiosity and Continuous Improvement: Integrate REST APIs and work on healthcare integrations using ObjectScript. Explore new technologies and methodologies to enhance and expand our product offerings.
  • Product-Minded Approach: Contribute to the IVR and federal product suites with a focus on customer needs and value. Maintain a product-oriented mindset, understanding how various solutions integrate and enhance healthcare accessibility.

Requirements

  • Bachelor’s Degree in STEM preferred *additional experience in lieu of a degree is also accepted* 
  • 5+ years working with ObjectScript. 
  • This role requires a favorable adjudication for a Top Secret security clearance. 
  • Strong troubleshooting and problem-solving skills, with a proactive approach to addressing and resolving challenges.
  • A collaborative mindset with the ability to work independently and elevate team performance.

Bonus

  • Experience with IVR telephony and React.
  • Existing federal clearance.
  • Knowledge of REST APIs and integrations on InterSystems IRIS, especially HL7 and FHIR.
  • Experience in developing enterprise web applications to improve healthcare service accessibility.
  • Curiosity and a product-focused mindset with an understanding of how various products integrate to enhance accessibility and value.

LOCATION

Artera values in-person collaboration and is currently hiring in the following US cities: Santa Barbara, Los Angeles, San Francisco/Bay Area, Kansas City, Seattle, Denver, Chicago, Boston, and Philadelphia (Wayne).


Artera HQ is in Santa Barbara, CA, with an additional US office located in Philadelphia (Wayne), PA. If you live in the Santa Barbara or Philadelphia area, your role will be hybrid, and you will be expected to work out of your designated office location regularly, following local office guidelines. While three days a week may be a general guideline, the specific requirement will be set regionally based on the needs of the local office and the role.


If you live in one of our other hubs, your role will be remote to start. As our team continues to grow in these cities, Artera will explore opening offices in these locations, but there is currently no timeline in place for that. Once that happens, in-office attendance will similarly follow regional expectations, with flexibility to align with the local office's norms and the specific job requirements.


WORKING AT ARTERA 

Company benefits - Full health benefits (medical, dental, and vision), flexible spending accounts, company paid life insurance, company paid short-term & long-term disability, company equity, voluntary benefits, 401(k) and more! 

Career development - Manager development cohorts, employee development funds

Generous time off - Company holidays, Winter & Summer break, and flexible time off

Employee Resource Groups (ERGs) - We believe that everyone should belong at their workplace. Our ERGs are available for identifying employees or allies to join. 


Committed to Diversity, Equity, and Inclusion

Artera is an Equal Opportunity Employer and is committed to fair and equitable hiring practices. All hiring decisions at Artera are based on strategic business needs, job requirements and individual qualifications. All candidates are considered without regard to race, color, religion, gender, sexuality, national origin, age, disability, genetics or any other protected status. 


With that said, research shows that women and other underrepresented groups apply only if they meet 100% of the criteria. Artera is committed to leveling the playing field, and we encourage you to apply for positions even if you do not meet 100% of the criteria. We would love to connect with you and see if you would be a great fit for our role! 


We’re dedicated to creating an inclusive, equitable, and diverse workplace, where everyone feels safe to be themselves and diversity is a strength. Artera is committed to providing employees with a work environment free of discrimination and harassment; Artera will not tolerate discrimination or harassment of any kind.


DATA PRIVACY

Artera values your privacy. By submitting your application, you consent to the processing of your personal information provided in conjunction with your application. For more information please refer to our Privacy Policy.

What the Team is Saying

Nicole
Reid
Anav
Ashu
The Company
Santa Barbara, CA
318 Employees
Hybrid Workplace
Year Founded: 2015

What We Do

Artera (formerly WELL Health) delivers a platform-level patient communications solution that integrates across a health system's tech stack (EHRs/EMRs, single-point solutions, apps, and more) to deliver patients a simple, cohesive communications experience while reducing workload for healthcare staff. By unifying disjointed communication and information into a single, intuitive channel, Artera (formerly WELL Health) fuels connected patient experiences and empowers health systems to deliver the best customer service imaginable. Our platform helps over 500 unique health systems facilitate more than 1 billion messages for 40+ million patients - and we’re just getting started.

Award-Winning Culture: Founded in 2015, Artera (formerly WELL Health) is based in Santa Barbara, California. Artera (formerly WELL Health) has been named No. 10 on the 2021 Forbes America's Best Startup Employers list, No.133 fastest-growing company in North America on the 2021 Deloitte Technology Fast 500, and ranked on the Inc. 5000 list of fastest-growing private companies for two consecutive years.

Our Values: At the end of the day, we believe patient communication is the heart of healthcare, and our employees are the heart of Artera (formerly WELL Health). Everyone from interns to engineers at Artera (formerly WELL Health) worked together to co-create our values, what drives us and what we want to define us going forward. Here are our values:

Work to Win:
We’re constantly pushing ourselves to be the best we can. We value hard work, smart decisions, and a will to dominate our marketplace.

Deliver with Passion:
We love what we do. We’re driven by our passion, determination, a sense of urgency, and the burning need to change healthcare for all patients.

Play as a Team:
We’re built on trust. We’re growing this company together, sharing wins and losses, and holding each other accountable.

Pursue Growth:
We will always be learners. We take steps to continue growing, learning, and sharing the knowledge we have with others.

Make it Better:
We’re surrounded by opportunities for improvement. When we see a problem, we take ownership, propose a solution, and make it happen.

Why Work With Us

At Artera (formerly WELL Health), you’ll work alongside a team of talented, hard-working people who are driven to improve healthcare. You will be challenged with complex projects and meaningful work – making your success at Artera (formerly WELL Health) all the more meaningful.

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Artera Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

Artera values in-person collaboration and is currently hiring in the following US cities: Santa Barbara, Los Angeles, SF/Bay Area, Kansas City, and Philadelphia (Wayne). Artera HQ is in Santa Barbara, CA, and most employees are hybrid 3 days/week.

Typical time on-site: 3 days a week
Santa Barbara, CA

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