Senior Research Program Manager - Information Sharing

Netflix is one of the world's leading entertainment services, with over 300 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.

We're reimagining entertainment through series, movies, games, live events, and more. The Consumer Insights (CI) team plays a crucial role by uncovering and sharing deep human insights, using Qualitative and Quantitative Research methods, to identify opportunities and guide innovations across Netflix.

To ensure that there’s unhindered access to these powerful insights, we’ve built an internal Knowledge Management system, optimized our planning systems, and rolled out guiding principles and a new look and feel for CI comms. Now that these foundations are in place, it’s time to bring the power of all of these initiatives together and to drive insights more holistically throughout the corners of the business. This is where you come in.

In your role, you’ll work in partnership with Researchers, Data Practitioners and Data & Insights Leaders to ensure that the right insights land at the right time and in the right medium to have optimal business impact across all levels of the company. You’re especially gifted at synthesizing insights from a range of business areas and sources into impactful communications across spoken, written, and visual channels. This includes collaborating with team members on everything from crafting memos that reach the Board of Directors to videos that leverage footage from global fieldwork — thematically connecting the dots across research & analytics regardless of the medium. You will voraciously consume our teams’ insights and, as a result, become a much sought-after colleague and collaborator with others. Your strong communication and storytelling skills mean that you become a trusted advisor to peers and play a role in elevating the wider team’s expertise in this area. 

In this role, you will leverage your:

• Professional Experience

  • Possess over 5 years of work experience in Management Consulting, Consumer Research/Analytics, Internal Communications, or an Insights role. 

  • Experience and fluency across data sources related to the consumer insights or research discipline is highly desirable. 

• Communication Expertise & Passion

  • A skilled writer and verbal communicator with a gift for organizing, synthesizing, and conveying ideas clearly and concisely.

  • Approach communications with a minimalist mindset, understanding the complexities of global messaging and navigating them adeptly. You’re an expert at making impactful points with few words. 

  • Employ several tools in your communication toolkit beyond words - such as graphic design and data visualization. You’re exceptional at creating visuals that convey complex information effectively.

• Hands-on Execution & Creativity

  • Enjoy rolling up your sleeves and putting pen to paper. You are energized about all aspects of the process and enjoy thinking through solutions, timelines, execution, and socialization components just as much as the more visible or creative elements. You embrace AI solutions to streamline knowledge management, content dissemination, or internal communications processes.

  • You can distill key insights into engaging formats such as memos, decks, presentations, videos, websites, podcasts, etc., and are able to identify the optimal channels and forums to disseminate this work.  

  • Experience with entity and taxonomy training for AI models and proficiency in using AI-powered analytics and natural language processing tools to extract, synthesize, and visualize insights from large datasets, unstructured text, or multimedia sources.

  • You systematically map out Consumer Insights comms & forums in alignment with the business operating rhythm and meet deadlines through strong communication with contributors.

  • You are able to scale yourself. This isn’t always a white glove service for the chosen few. Your ability to amplify your personal impact and develop scalable solutions will ensure you have maximum impact and will serve you well in this role.

• Collaborative Thought Partner & Curiosity 

  • Independent thinker, capable of articulating and defending your viewpoints.

  • Innovative, connecting diverse information to generate insights.

  • Driven by curiosity, with a talent for sourcing high-quality information across various subjects.

  • Enjoy collaborating with diverse colleagues, and fostering teamwork.

  • Pragmatic, organized, detail-oriented, and capable of effective strategy and execution.

  • Skilled in identifying and nurturing creative ideas for development.

  • Possesses a global-first mentality, ensuring solutions cater to the global Netflix community rather than a US-centric approach.

Our compensation structure consists solely of an annual salary; we do not have bonuses. You choose each year how much of your compensation you want in salary versus stock options. To determine your personal top of market compensation, we rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. The range for this role is $130,000 - $470,000.

Netflix provides comprehensive benefits including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits. We also offer paid leave of absence programs.  Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off. Full-time salaried employees are immediately entitled to flexible time off. See more detail about our Benefits here.

Netflix has a unique culture and environment.  Learn more here.

Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.

We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.

Job is open for no less than 7 days and will be removed when the position is filled.