Senior Product Operations Manager, Babylist Health

| United States | Remote
Employer Provided Salary: 141,600-212,400 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.
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Who We Are

Babylist is the trusted platform for millions of growing families. For over a decade, Babylist has been the technology solution for expecting parents and the community that supports them, expanding from baby registry into a full-service platform that helps parents make decisions with confidence, stay connected, and build happy and healthy families. Every year Babylist helps over 9M people make purchases through its registry, app, ecommerce shop, and comprehensive product guides. The Babylist ecosystem now includes Babylist Health, which provides access to products and services including insurance-covered breast pumps, Expectful, a new voice in health and wellness for pre-pregnancy through postpartum care, and The Push, a branded content studio that works with the biggest companies in the baby space. With over 59M monthly pageviews and 1.2M TikTok followers, Babylist is a generational brand leading the $88 billion baby product industry. To learn about Babylist’s registry options, editorial content, and more, visit www.babylist.com

Our Ways of Working

We have team members located across the United States spanning multiple time zones. This means we put in extra effort to make sure we connect and collaborate in ways that make sense for us. We know how valuable the flexibility of remote work is for our employees. 

We know that personal connection is the foundation for the great work we do together. In order to build those relationships with team members in other cities, we meet with coworkers in person two times a year at a full company offsite and a departmental offsite. These offsites are expected of employees and are great opportunities to meet the people you work with every day and to do some of the work that is much more difficult to do virtually.  In addition to our company and team offsite, this role may require occasional travel to a conference or industry related events so in total, travel could range from 5-10% of the time throughout the year.

What the Role Is

Following our strategic acquisition of a durable medical equipment (DME) company in 2022, Babylist entered the healthcare and wellness industry for the first time. This ambitious new offering opens doors in the healthcare market with the opportunity to offer additional health services and products for people in this life stage.  

As the Senior Product Operations Manager, Babylist Health, you will be responsible for optimizing our operational processes for scale as well as identifying new areas for growth in the business. You will dive deep into the day to day operations, partner with cross functional teams and develop a deep understanding of the payer/provider space to scale opportunities for growth. Reporting to the GM, Babylist Health, you will work with a large cross functional team and run point on meaningful projects that will increase efficiency and growth of the business, and most importantly, allow us to positively impact more patients in this life stage.

Who You Are

  • 7+ years of experience working in product operations in a high growth environment within the healthcare or wellness industry
  • Recent experience working on a business with complicated operational processes
  • Demonstrated track record of owning a project from inception to delivery including creating a project plan, aligning cross functional stakeholders and identifying/meeting milestones and key KPIs
  • Analytical thinker and can dive deep into data to answer questions and spot opportunities
  • Knowledge of the breast pump and lactation space is a plus
  • A deep understanding of how to track and measure success of programs via tools like Sigma (or other relevant systems) and ability to create dynamic dashboards (i.e basic modeling in Excel) for streamlined data interpretation and decision-making
  • Knowledge and awareness on privacy and HIPAA guidelines is a plus
  • Can creatively A/B test to determine the best way to operationalize and scale a new tactic or growth opportunity 
  • Ability and willingness to get into the weeds to create policies, procedures and new ways of working 
  • You have excellent verbal and written communication skills for a variety of audiences
  • Self-motivated and able to work autonomously & collaboratively to find direction in ambiguity and complexity
  • Bachelor’s degree preferred

How You Will Make An Impact

  • Improve operational efficiency of Babylist Health across multiple product lines and service areas 
  • Build customer facing and internal policies and procedures resulting in a delightful customer experience further cementing Babylist Health in the DME space
  • Identify and execute on strategic growth projects expanding the audience we serve as well as the value we bring to them
  • Build strategic partnerships with third party benefit administrators, health systems, and corporations to create awareness and adoption of Babylist Health 
  • Own the roadmap and prioritization matrix for growth driving operational projects on Babylist Health 
  • Measure, analyze and report out performance of various initiatives and tactics to determine what is resonating with our audience, where we are seeing positive results, and what we should change
  • Attend conferences, meetings, and industry events to make contacts, find potential leads and opportunities to increase growth on Babylist Health
  • Collaborate with many teams across the business to find solutions, brainstorm new ideas, and create and maintain key partnerships

Why You Will Love Working At Babylist

  • We invest in the infrastructure you’ll need to be supported and successful: tools, opportunities to connect with colleagues, and a stipend to help you set up your office
  • We build products that have a positive impact on millions of people’s lives
  • We work at a sustainable pace which means work/life balance is a real thing here
  • We believe technology and data can solve hard problems 
  • We believe in exceptional management 
  • We are an antiracist organization and doing the work to support differences of all kinds
  • We offer competitive pay and meaningful opportunities for career advancement
  • We have great benefits like company paid medical, dental, and vision, a generous paid parental leave policy, and 401k with company match
  • We care about employee wellbeing with perks for physical, mental and emotional health, parenting, childcare, and financial planning

Babylist takes a market-based approach to pay, and pay may vary depending on your location. Your actual base salary will depend on factors such as your skills, qualifications, experience, and work location.

The estimated pay range for this role is $154,000.00 - $195,000.00

In addition, Babylist offers equity, bonus, and benefits, including company paid health, dental and vision insurance, 401(k) matching, flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies.


IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All of our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@babylist.com), instant messaging platforms or unsolicited calls.


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Technology we use

  • Engineering
  • Sales & Marketing
    • RubyLanguages
    • SqlLanguages
    • ReactLibraries
    • Ruby on RailsFrameworks
    • MySQLDatabases
    • RedisDatabases
    • SnowflakeDatabases
    • AWS (Amazon Web Services)Services
    • ContentfulCMS
    • DocuSignCRM
    • HelloSignCRM

Location

In addition to hiring remote tech talent in the LA area, we are excited to announce that we will be opening our Babylist Flagship Showroom in early summer 2023 in Beverly Hills! Our showroom will give you the ability to discover, test, and select the products that are right for your growing family.

An Insider's view of Babylist

What are some social events your company does?

We stay connected to each other through Slack, virtual events, or meeting up in person. It is essential as a remote company that we are intentional about seeing each other in person and use that time to build strong relationships. We have an annual company off-site and department off-sites that focus on connecting with each other as whole humans.

Becky Lehman

Senior Manager, Employee Engagement

What's the biggest problem your team is solving?

Ensuring inbound supply chain processes can match our growth. The biggest problem we face is ensuring our processes and systems can grow with us. To enable sustainable solutions to this we focus on four key themes: Be extremely good at the basics, automation of manual tasks, continuous improvement, and creating actionable dashboards and reports.

Josh Woods

Director, Inbound Operations

What are some things you learned at the company?

Effective asynchronous communication is the key to working remotely. Being able to provide generous, carefully-considered updates with just enough detail to ensure your reader understands your reasoning is a powerful skill that I see on display every day.

Andy Aragon

Sr. Software Engineer

How do you empower your team to be more creative?

Our implementation teams have full responsibility for delivering their projects. We provide them with a well-defined problem statement and a workable solution outline. Then, it’s up to the team to work out the details of the project, set tasks, adjust the scope, and get creative to deliver in a fixed period of time.

TJ Moretto

VP of Engineering

What projects are you most excited about?

I’m excited to integrate our partner brands into the metaverse with the launch of Babylist Land, a virtual registry and gifting experience. Gen Z and Millenial parents want to buy in virtual environments, and Babylist Land will integrate our brand partners in this experience to drive high engagement and ultimately, registry additions and sales.

Liz Primm

VP Sales

What are Babylist Perks + Benefits

Culture
Volunteer in local community
One example of how we volunteer is through a company sponsored Volunteer Week.
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Remote work program
Diversity
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Child Care & Parental Leave
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Vacation + Time Off
Generous PTO
Paid volunteer time
Sabbatical
Paid holidays
Paid sick days
Office Perks
Company-sponsored outings
Fitness stipend
Home-office stipend for remote employees
Professional Development
Tuition reimbursement
Promote from within
Continuing education stipend
Continuing education available during work hours
Paid industry certifications

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