Senior Customer Community & Advocacy Manager

About the Role

Tebra is seeking a top-tier Community and Advocacy Manager to join our Customer Marketing team. The ideal candidate will drive the strategy for Tebra’s community and advocacy initiatives as well as manage day-to-day operations, support program launches and long-term strategy, as well as to analyze community engagement metrics and overall program performance. This will work closely with cross-functional teams to maintain an engaging and valuable experience for our customers.

Your Area of Focus

Our Senior Community & Advocacy Manager will work within the customer marketing team to help develop, service, and grow relationships with our customers. The Senior Community & Advocacy Manager will play a critical role in Tebra’s continued focus on delivering a best-in-class experience for our customers. They will be Tebra’s primary contact to our customers in the community and on review sites, and will drive internal impact by developing our advocacy strategy based on the insights they’ve gained through their interactions with customers. 

You will focus on key customer engagements, including:

• Drive Tebra’s customer advocacy and community strategy, based on customer sentiment and engagement through Tebra’s various customer-facing channels
• Manage daily community moderation assignments and tasks to ensure a positive and engaging community environment.
• Oversee and manage the system settings and integrations on Tebra's customer community platform, ensuring optimal functionality and user experience. 
• Contribute to the planning, execution, and success of Tebra’s brand ambassador program, as well as other potential customer advocacy initiatives
• Develop and curate engaging content for the community that drives engagement and value for members; including articles, discussions, and multimedia resources.
• Create and implement onboarding processes to ensure that community members feel welcome and informed about how to navigate and benefit from the community.
• Gather and analyze data to track community metrics, compiling comprehensive reports to inform strategy and decision-making.
• Collect and analyze feedback from community members to continuously improve community offerings and address any concerns or suggestions, including routing and logging product feedback
• Help teams plan and coordinate virtual or in-person events—such as webinars, meetups, and training sessions—to enhance community engagement and learning opportunities.
• Develop and implement crisis management plans to handle any community-related issues or conflicts swiftly and effectively.
• Provide training and mentorship to community moderators and ambassadors to ensure they are equipped to support community activities and initiatives.
• Perform other community management duties as assigned, contributing to the overall success and growth of the customer community.
• Collaborate with teams to build customer advocacy programs that highlight our customers’ stories and help drive customer references and reviews or our products
• Create a program framework to actively monitor and respond to customer feedback on Tebra review profiles, including Google My Business, The Better Business Bureau, and Software Advice

Your Key Qualities

• At least 5+ years experience in community management and customer advocacy, preferably within a professional or healthcare-related field.
• Strong understanding of community platforms, with specific experience in Gainsight Customer Communities being highly desirable.
• Excellent communication and organizational skills.
• Ability to analyze data and generate actionable insights.
• Self-motivated, with a proactive approach to problem-solving and program management.
• Experience working cross-functionally to align community activities with broader company goals and initiatives.
• Experience in content creation, event planning, and crisis management.
• Experience creating community programs that drive customer advocacy tactics
• Stay updated on industry trends and best practices by networking with other community managers and participating in industry events and forums.
• Passionate about customers and excited to be a champion of providing them with the best experience possible

About Tebra

Kareo and PatientPop have joined forces to become Tebra, the digital backbone for practice well-being. While our teams are still supporting both products, our new hires and current employees are now united as Team Tebra. 

Tebra aims to unlock better healthcare by helping independent practices bring modernized care to patients everywhere. Well over 100,000 providers trust Tebra to elevate their patient experience, and help them grow their practice. At Tebra, we’re building the future of well-being together. That shared vision for tomorrow begins with compassion and humanity today.

Our ValuesStart with the Customer 

We get to know our customers - and their patients - and look at the world through their lens.

Keep It Simple

Healthcare is too complex. We aim to simplify it for everyone.

Stay Entrepreneurial 

We reject the status quo and solve problems with creativity, perseverance, and a bias to action.

Better Together

We are diverse, humble, and collaborative. We put the team first and win together.

Celebrate Success

Life is short and joy is underrated. We take time to have fun and celebrate success.

 US Only

In addition to our healthcare benefits, we also offer amazing perks! Need work from home basics? We offer a discount through Dell! We also offer a number of resources to help you keep your mind and body healthy. Check out obe Fitness or Gympass for a great workout, or LifeWorks Employee Assistance Program to find mental health resources, along with other resources for everyday occurrences.

fer a number of resources to help you keep your mind and body healthy. Check out obe Fitness for a great workout, or LifeWorks Employee Assistance Program to find mental health resources, along with other resources for everyday occurrences.

 #LI-AH #LI-Remote #LI-Hybrid #LI-Onsite #BI-Remote