Location(s): US (remote) or Boston (hybrid)
Who We Are
Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.
Toast is seeking a detail-oriented Data Operations Analyst to join and support our growing team. This critical role requires the successful candidate to be the Integrity Driver (or Operational Owner) of our CRM, enforcing accuracy and accountability across the platform. This Analyst must effectively translate complex, raw information into the clear, actionable insights necessary to drive our business forward and ensure our Sales team overachieves in all aspects of prospecting and selling.
About this roll* (Responsibilities)
- Data Governance & Integrity: Govern large, complex datasets across multiple business verticals to establish and maintain a single source of truth within Salesforce. This includes cleaning, standardizing data, and documenting governance standards.
- Process Automation & Efficiency: Design and implement scalable automated processes, including building and maintaining automated record processes, complex corporate business hierarchies, and workflows to reduce manual work and increase operational efficiency.
- GTM Operations & Compliance: Configure and optimize lead routing workflows in tools like LeanData to ensure proper assignment based on territory, product interest, and other criteria, while proactively identifying and resolving data discrepancies through regular audits.
- Strategic Reporting & Partnership: Develop and maintain comprehensive reports and dashboards that operationalize complex data into clear, actionable business intelligence. Serve as a key liaison to Sales, Marketing, and Customer Success, translating their operational needs into scalable data solutions.
Do you have the right ingredients*? (Requirements)
- Minimum of 2 years of experience with Salesforce or similar CRM systems
- Demonstrated success managing large-scale datasets (50k+ records) to ensure data accuracy and usability at scale.
- Strong technical proficiency with data governance and automation platforms.
- Hands-on experience configuring and managing GTM Orchestration tools (e.g., LeanData, Traction) for record routing and matching.
- Proficiency with foundational data analysis tools (Google Sheets and Excel).
- Meticulous attention to detail combined with a methodical, root-cause-focused approach to problem-solving.
- Strong analytical skills with the ability to recognize patterns, identify anomalies in data, and translate findings into clear business insights
- Proficiency with data organization and analysis tools (e.g., Excel, Google Sheets), data visualization and reporting tools (e.g., Sigma, Tableau, Looker, PowerBI), and mass data manipulation tools (e.g., Salesforce Data Loader, DemandTools).
- Knowledge and understanding of sales and marketing operations processes
- Excellent written and verbal communication skills with a proven ability to translate complex technical concepts into clear business requirements.
Special Sauce* (Nice to Haves)
- Salesforce Certified Administrator designation or equivalent, expert-level proficiency with the platform.
- Direct experience leveraging advanced data analysis languages (e.g., SQL, Python) and cloud data platforms (Snowflake, Sigma, Hex).
- Working knowledge of advanced Salesforce automation features (Flows, Process Builder, validation rules) for enhanced efficiency.
- Strong knowledge of data governance principles and their application to corporate data privacy requirements.
- Operational experience supporting the full Sales Funnel, particularly the intersection of Sales and Marketing Operations (TOFU).
- Prior experience in restaurant technology, payments, or SaaS industries.
- Proven ability to thrive and contribute effectively in a fast-paced, high-growth organizational environment.
AI at Toast
At Toast we’re Hungry to Build and Learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.
Our Spread* of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.
*Bread puns encouraged but not required
The base salary range for this role is listed below. The starting salary will be determined based on skills and experience. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions, if eligible), benefits, and equity (if eligible).
Diversity, Equity, and Inclusion is Baked into our Recipe for Success
At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.
We Thrive Together
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.
Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].
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For roles in the United States, It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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