Search Operations Lead-Paid Media

Job Description
The Media team is a top-tier central media agency that markedly raises brand awareness and drives account profitability. Media is the bridge between the business and the consumer - guiding people to JPMC -owned and -produced media so they can begin or deepen their relationship with JPMC. The JPMC Paid Media team supports the planning, activation and management of Media programs across all JPMC products and lines of business. Over the past 5 years, the team has developed an internal media buying practice that manages Search Marketing, Social Marketing and Programmatic Paid Media (Display, Online Video, Audio). As a result of developing these internal practices, JPMC has assumed greater control of its media investment with the intent of driving incremental media efficiency and marketing campaign performance.
As a Search Operations Lead-Vice President on the Paid Media team, you should be a dynamic leader with deep expertise in Search Engine Marketing (SEM) or Search Engine Optimization (SEO). You will have proven ability to influence senior stakeholders, and ability to lead discussions with Controls partners to innovate and expand our process and procedures. You will partner with the team leads of Paid Search and SEO, driving our operations forward across several LOBs. You will oversee the development and execution of the Search teams business objectives (OKRs) and delivering measurable results. You will serve as a thought leader, internal consultant, and trusted advisor for the Search department head. Your leadership will inspire innovation, foster collaboration, and elevate the paid media discipline across the organization.
Job Responsibilities:

• Analyze business processes to identify inefficiencies, develop and implement solutions, and oversee day-to-day Search team operations.
• Provide comprehensive support, unbiased advice, in-depth analysis, and actionable recommendations to the Head of Search and senior leaders to drive operational excellence and informed decision-making.
• Project manage executive-level deliverables, such as Quarterly Business Reviews, OKRs, capacity planning, and Finance reviews.
• Track and memorialize timelines, roadmaps, and project plans that are commercially relevant and future facing.
• Templatize departmental workstreams for consistent tracking and reporting.
• Lead controls, process, and procedure discussions, ensuring deliverables are met.
• Manage new hire onboarding, including roles and responsibilities, tech requirements, stakeholder contacts, and knowledge sharing.
• Stay current with advancements in AI and automation, applying new capabilities to improve team operations.

Required qualifications, capabilities and skills:

• 7+ years' experience in Paid Search campaign management or Organic Search content and technical roles.
• Proven ability to plan and execute projects, meeting timelines and budgets.
• Exceptional analytical skills, with the ability to interpret complex data and translate insights into strategic action.
• Strong problem-solving skills and innovative, out-of-the-box thinking.
• Superior communication and presentation skills, with experience engaging senior stakeholders and executive leadership.
• Ability to distill complex business problems and data into clear, actionable insights.

Preferred qualifications, capabilities and skills

• Experience in Financial Services.
• Agency or in-house paid media leadership, managing large-scale acquisition, e-commerce, or travel search programs.
• Demonstrated success (3+ years) leading high-performing teams and managing multi-LOB search programs for recognized brands.
• Advanced proficiency with Google Ads, Microsoft Ads, and third-party SEM tools (e.g., SA 360, Adobe, Marin).

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Marketing & Communications teams shape the firm's brand and protect and grow the firm's excellent reputation across the world. They deepen relationships with customers through shared passions with a best in class portfolio of partnerships including Madison Square Garden, The Chase Center & the US Open. Through the use of data and analytics, they create and deliver marketing campaigns or servicing messages through Chase.com, the mobile app, and paid media channels based on what is best for the customer.