Vice President of Retailer Partnerships

| Santa Monica
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Happy Returns provides comprehensive return solutions for the world's leading online and omni-channel retailers and their customers. With Happy Returns' Full Stack Returns, retailers offer customers a best-in-class branded online return and exchange flow as well as the maximum flexibility for returning purchases. Shoppers enjoy multiple ways to return: in-person via Happy Returns' nationwide network of 300 Return Bar locations, through the retailers' own stores, or by carrier. Happy Returns provides aggregated shipping and logistics across all channels with optimized disposition to destinations of the retailers' choice; all with comprehensive reporting and analytics. The result is a world class experience for customers (NPS® of 94) with maximum value for retailers and lower impact on the environment.

Happy Returns is based in Santa Monica, California and our investors include USVP, Upfront Ventures, and Lowercase Capital. Come join our dedicated, fast-growing team and help us transform online shopping by making returns beautiful!

Position Summary

The VP of Retailer Partnerships will play a mission-critical role in the company at an exciting inflection point in the business. You will report directly to the CEO and own company’s revenue objectives, serving as the first non-founder evangelist of Happy Returns’ Full Stack returns solutions for online and omni-channel retailers.

This is a challenging, high visibility role that requires a variety of skills both as an individual contributor and as the manager of the sales, sales development (inside sales) and account management teams. You will lead a team of four that is planned to double over the next 12 months as the company continues its rapid growth.

You are an energetic and persuasive self-starter with a track record of success leading sales in early-stage technology companies. You can architect and implement an enterprise sales process, build relationships with decision makers, and succinctly communicate the benefits of Happy Returns appropriate for each stakeholder to build consensus and close deals. You will be a key hire and the primary driver of revenue growth for the company, leading Happy Returns on the front lines with retailer accounts and prospects.

This role can be based anywhere, with a strong preference for Los Angeles, and will involve significant travel.

The Vice President of Retailer Partnerships will:

  • Refine our enterprise sales process, implementing changes to people and processes to achieve company objectives
  • Build a team of sales and account management professionals and create the environment for them to succeed
  • Identify high-potential retailer prospects and grow new revenue from retailers of all sizes
  • Build relationships with retailer executives and any operational stakeholders required to close deals
  • Define and execute new sales strategies to build the pipeline and sell effectively
  • Manage Business Development initiatives with ecosystem partners

We are looking for someone with:

  • Demonstrated success in leading a sales team at the enterprise level, including a history of exceeding sales quotas while selling a game-changing new service
  • Ability to understand complex enterprise requirements and tailor messaging appropriately
  • Ability to understand retailers’ technical and organizational constraints and help craft creative solutions to get them up and running quickly
  • Passion for the problem Happy Returns is solving
  • Outstanding people management skills; superior verbal and written communication skills
  • Prior experience at a growth stage technology and/or logistics company
  • Prior experience and contacts in retail are ideal, but not required
  • Ability to operate in a highly ambiguous and fast-paced environment

Compensation

Compensation for this position includes competitive pay and comprehensive benefits package that includes medical, dental, vision and paid vacation. We are looking for someone who loves a challenge and wants to participate in the upside opportunity of this large underserved market.

Diversity

We believe we work more productively and enjoy our jobs more when our team includes members with a diversity of backgrounds and life experiences. We seek to recruit candidates with diverse experience and take all reasonable steps to ensure our work environment is welcoming and respectful for everyone on our team.

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Location

We're based in West Los Angeles and our office is right near the 405 and 10 freeways and public transportation.

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