As Sure’s Technical Account Manager, you orchestrate Sure’s enterprise customer satisfaction. Our customers are global brands and insurance carriers who are implementing and using our e-commerce SaaS and CRM. Our products reinvent how people buy insurance -- giving carriers and brokers (our customers) a platform to reach out to their own customers and provide a hassle-free way to sell and manage insurance policies. Your role as Account Manager will be essential to ensure our customers have a superior experience with Sure.

Our ideal candidate:

Upon your arrival, you quickly become our enterprise clients’ favorite person while simultaneously learning every nook and cranny of Sure’s tools, processes, and platform. You are a pleasure to work with and you create your own micro-culture of fostering customer trust, clarity, and service on behalf of Sure. You have a knack for making who you’re speaking with feel that they’re the most important person ever, but ultimately you prioritize Sure’s business objectives--you are our front line, and you know how to deflect, tell a client “no,” and keep customers accountable. At the end of the day, you’re here to support the Sure team to best deliver our products at scale.

What you'll be doing

• As their main point of contact with Sure, you’ll brighten the days of our Enterprise Customers with your warm, can-do, attitude and your above and beyond communication skills 
• Successfully schedule, coordinate, run and document weekly and ad hoc customer meetings and presentations
• Build strong, trusting relationships with our enterprise customers as well as Sure’s internal stakeholders
• Communication always flows through you. You liaise between enterprise customers and Sure’s leadership, technical, and product team, by communicating questions and needs, handling situations big and small with grace and professionalism
• You understand the immense value in maintaining relationships with clients and customers, but you also know to pause and ask if a customer request is not in line with Sure’s business objectives.
• Actively monitor, report and follow up on the progress of projects and customer needs; you know exactly the who/when/where to escalate issues.
• Understand and articulate the impact of technical projects on the business, the potential impact on associated functions, and how decisions are made. 
• You prioritize supporting the Sure team, its products, and processes above all else.

What you'll bring

• Technical chops. Perhaps you’ve been a programmer in a past life or have led software development projects. You understand both the abilities and limitations of building software. 
• Previous experience with some mix of enterprise software such as CRM, ERP, or other SaaS in the role of: Account Management, Customer Success, Client Relationship Management, Product Implementations, Sales Engineering, etc. 
• A developed EQ which you use to navigate through critical customer moments. 
• Unparalleled verbal, written and interpersonal communication skills
• You are an outstanding performer in fast paced situations and quickly learn from feedback.
• An eagerness to adopt Sure’s methodologies for customer communication style and customer experience. 
• An ability to confidently interface and present to internal and external teams. 
• The feeling that note taking is like breathing; you keep track of everything (borderline obsessively.)
• A positive, level-headed presence.
• Knowledge of the insurance industry is a major plus.

About Sure.

Sure, an insurance technology company, powers digital insurance programs for the world’s most recognized brands and carriers. Its enterprise SaaS Platform and APIs accelerate digital transformation and omnichannel distribution without the need for additional IT resources. Sure streamlines all aspects of digital insurance sales and service with features designed for each phase of the insurance lifecycle. Founded in 2014, the company is headquartered in Santa Monica, California and has customers around the globe.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

For more information, visit https://www.sureapp.com/. Follow @SureHQ on Twitter, Facebook and Instagram.

Employment at Sure is contingent upon a satisfactory verification of a general and criminal background check. Upon an offer of employment, all prospective employees may be required to complete an employment application. Any background verifications will be obtained with written consent from the individual.