Technical Account Manager

| Santa Monica
As Sure’s Technical Account Manager, you orchestrate Sure’s enterprise customer satisfaction. Our customers are global brands and insurance carriers who are implementing and using our e-commerce SaaS and CRM. Our products reinvent how people buy insurance -- giving carriers and brokers (our customers) a platform to reach out to their own customers and provide a hassle-free way to sell and manage insurance policies. Your role as Account Manager will be essential to ensure our customers have a superior experience with Sure.
Our ideal candidate:
Upon your arrival, you quickly become our enterprise clients’ favorite person while simultaneously learning every nook and cranny of Sure’s tools, processes, and platform. You are a pleasure to work with and you create your own micro-culture of fostering customer trust, clarity, and service on behalf of Sure. You have a knack for making who you’re speaking with feel that they’re the most important person ever, but ultimately you prioritize Sure’s business objectives--you are our front line, and you know how to deflect, tell a client “no,” and keep customers accountable. At the end of the day, you’re here to support the Sure team to best deliver our products at scale.

What you'll be doing

  • As their main point of contact with Sure, you’ll brighten the days of our Enterprise Customers with your warm, can-do, attitude and your above and beyond communication skills 
  • Successfully schedule, coordinate, run and document weekly and ad hoc customer meetings and presentations
  • Build strong, trusting relationships with our enterprise customers as well as Sure’s internal stakeholders
  • Communication always flows through you. You liaise between enterprise customers and Sure’s leadership, technical, and product team, by communicating questions and needs, handling situations big and small with grace and professionalism
  • You understand the immense value in maintaining relationships with clients and customers, but you also know to pause and ask if a customer request is not in line with Sure’s business objectives.
  • Actively monitor, report and follow up on the progress of projects and customer needs; you know exactly the who/when/where to escalate issues.
  • Understand and articulate the impact of technical projects on the business, the potential impact on associated functions, and how decisions are made. 
  • You prioritize supporting the Sure team, its products, and processes above all else.

What you'll bring

  • Technical chops. Perhaps you’ve been a programmer in a past life or have led software development projects. You understand both the abilities and limitations of building software. 
  • Previous experience with some mix of enterprise software such as CRM, ERP, or other SaaS in the role of: Account Management, Customer Success, Client Relationship Management, Product Implementations, Sales Engineering, etc. 
  • A developed EQ which you use to navigate through critical customer moments. 
  • Unparalleled verbal, written and interpersonal communication skills
  • You are an outstanding performer in fast paced situations and quickly learn from feedback.
  • An eagerness to adopt Sure’s methodologies for customer communication style and customer experience. 
  • An ability to confidently interface and present to internal and external teams. 
  • The feeling that note taking is like breathing; you keep track of everything (borderline obsessively.)
  • A positive, level-headed presence.
  • Knowledge of the insurance industry is a major plus.

About Sure.
Sure, an insurance technology company, powers digital insurance programs for the world’s most recognized brands and carriers. Its enterprise SaaS Platform and APIs accelerate digital transformation and omnichannel distribution without the need for additional IT resources. Sure streamlines all aspects of digital insurance sales and service with features designed for each phase of the insurance lifecycle. Founded in 2014, the company is headquartered in Santa Monica, California and has customers around the globe.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
For more information, visit https://www.sureapp.com/. Follow @SureHQ on Twitter, Facebook and Instagram.
Employment at Sure is contingent upon a satisfactory verification of a general and criminal background check. Upon an offer of employment, all prospective employees may be required to complete an employment application. Any background verifications will be obtained with written consent from the individual.

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Technology we use

  • Engineering
  • Product
    • JavascriptLanguages
    • PythonLanguages
    • ReactLibraries
    • DjangoFrameworks
    • MySQLDatabases
    • PostgreSQLDatabases
    • IllustratorDesign

Location

We're in the heart of sunny Santa Monica 2 blocks from the promenade's shops and eats and just a few more from the beach.

An Insider's view of Sure

How does your team reward individual success?

We have a really kudos-giving culture (++'s, shoutouts, etc.). Each engineer's strong suits are discovered, and the work is arranged around what we know well or are excited to learn. For me, the biggest reward is getting to do work that I love to do, which happens to be very math-centered. We get to become subject matter experts in areas we enjoy.

Lena

Backend Engineer

What does your typical day look like?

The best part of being a marketer is that no two days are exactly alike. In fact, it changes by minute as I pivot from content to design to PR. However, one thing remains consistent from day-to-day — the motivation I get from the Sure team to continuously strive for greatness. Everyday I’m surrounded by amazing people that produce incredible work.

Brenna

Head of Marketing

How has your career grown since starting at the company?

My career has exploded since being here at Sure. Everyday I am given in the opportunity to work on ground breaking products. Whether it’s refactoring an existing paradigm or innovating on a new idea, I’m given the tools and team members to go above and beyond what I knew was possible. For this, my growth is limitless.

John

Product Designer

How do you empower your team to be more creative?

The most creative ideas are fostered in environments where team members have a strong sense of ownership over their projects, feel safe enough to be vulnerable, and challenging the status quo is encouraged and rewarded. It’s my job to make sure that these elements are a part of everyday life at Sure.

Dan

Chief Product Officer

How do your team's ideas influence the company's direction?

Our Partnerships Team is constantly coming up with innovations that not only focus on our clients' needs, but the big picture of Sure. These ideas influence product decisions, which our leadership team is quick to implement, ultimately helping us continue to grow smoothly. We are able to support business progression through collaborative teamwork.

Michael

Senior Partnerships Manager

What are Sure Perks + Benefits

Sure Benefits Overview

SURE believes that a healthy and happy team is essential to the success of our company. We practice what we preach and offer a huge range (20+) of customizable insurance plans suited to any employee's preferences and priorities. We are obsessed with collaboration and inclusion and believe that spending time together having fun helps fosters great working relationships.

Culture
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
SURE employees can contribute up to $2750 annually to their FSA.
Disability Insurance
Dental Benefits
SURE's dental insurance policy contributes 80% of the cost of insurance premiums for both employees and their families.
Vision Benefits
SURE's vision insurance policy contributes 80% of the cost of insurance premiums for both employees and their families.
Health Insurance Benefits
SURE's health insurance policy contributes 80% of the cost of insurance premiums for both employees and their families.
Life Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 8 weeks of parental leave for all parents.
Remote Work Program
Our remote work program includes full-time remote for specific positions.
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Happy hours are hosted on occasion
Parking
We offer employees free on-site garage parking.
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Cross functional training encouraged
Promote from within
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