Team Lead, Account Manager — LA

| Greater LA Area
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Responsibilities

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Mumbai, Singapore, Jakarta, Seoul, and Tokyo. We have an opening for a Team Lead who will be responsible for driving projects and setting processes within their specific vertical/team. They will be the advocate for their category and work with our product team to find digital media solutions for our customers. They will work with various stakeholders and teams across the organization both locally and internationally. The Team Lead will establish and strengthen key client relationships with a focus on driving revenue, advertiser education & advertiser satisfaction. Success in this position requires a focus on client service, the ability to thrive in a dynamic work environment, and the ability to provide custom solutions for advertisers leveraging our unique ad product suite. Job Description Manage and develop a team of 5+ account managers to deliver results against set goals Build scalable processes for our growing Account Management team Take the initiative and operate with a high degree of autonomy Manage and grow post-sale client relationships with advertisers of all sizes Coordinate with ad ops, product and R&D teams etc. internally to ensure a smooth and successful campaign execution Monitor and analyze ad campaigns, and proactively take initiative to improve results Investigate and work directly with product & engineering teams to help them troubleshoot client issues during a campaign Analyze campaign performance data to offer clients data-driven business insights and at the same time, use those insights to improve our advertising offerings Share marketplace feedback and guide our advertising strategy Support and work with the sales team on pre-sale research and pitch Conduct regular business reviews and take a consultative, long-term approach to build productive relationships with clients, in collaboration with the sales team Work to manage custom programs or sponsorships with other departments internally and lead the custom content campaigns to ensure assets are distributed and delivered on time Kick-off campaign with clients and manage all timelines, assets and opportunities for optimization Maintain up-to-date knowledge of TikTok’s features and ad units Serve as external product consultant educating clients and agencies on product solutions and best practices, and ultimately grow existing business partnership Work and collaborate with diverse group of internal cross-functional teams Proactively lead product update discussions, educate brands and agencies on TikTok’s new and existing products, and advise on best practices to drive optimal performance and groundbreaking campaigns

Qualifications

Job requirement 1. At least 6+ years of experience in account management/client services roles in digital marketing -- biddable network experience a plus 2. At least 3+ years of management experience of a team of 4 or more 3. Experience managing branding advertisers with a deep understanding of their challenges experience helping clients execute custom branded campaigns 4. Excellent collaboration skills 5. Able to proactively troubleshoot and problem solve quickly and through the proper escalation process 6. Ability to analyze data and identify insights to assess campaign performance 7. Proactive attitude with excellent project management, organizational, and analytical skills 8. Experience diagnosing and solving technical problems with product and engineering teams is a big plus 9. Experience in performance advertising in a role where you managed significant complexity and scaling challenges. 10. Experience in campaign management and set up 11. Strong verbal and written communication skills, ability to effectively translate technical language to non-technical stakeholders 12. Working knowledge of Microsoft Office: PowerPoint, Excel, and Word. Keynote knowledge a plus. 13. Experience with ad verification partners (IAS, DV, MOAT) 14. High attention to detail and very organized 15. Self-starter, a fast learner who has critical thinking 16. Have a passion for TikTok

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An Insider's view of TikTok

What’s the vibe like in the office?

In Los Angeles, our office building is always buzzing with activity and conversation. The office has a large communal space for meals and all team meetings. It is designed to inspire creativity and you can see this reflected throughout the building's design.

Lindsey

Employer Branding

How do you collaborate with other teams in the company?

I lead our college marketing efforts from our college ambassadors to campus events and partnerships. Just like other departments, I have the honor of collaborating with many teams across TikTok. I work with teams across the company to host events, run in-app campaigns, to promote through social media, and more. Teamwork makes the dream work!

Kayla

Brand Marketing Manager

How has your career grown since starting at the company?

My first role was in Business Development, where I helped media publishers get ramped up and familiar with TikTok. Since then I've been able to support our rebranding efforts, build processes to improve communication between our global teams and launch features used by millions of users.

Michael

Operations

What are TikTok Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
More on our global initiative, TikTok for Good, here: https://www.tiktok.com/forgood
Eat lunch together
Team owned deliverables
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Performance Bonus
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Free Daily Meals
Stocked Kitchen
Parking
We offer employees Free on-site garage parking.
Pet Friendly
Acme Co.'s pet policy is dog friendly daily.
Fitness Subsidies
Professional Development Benefits
Lunch and learns
Online course subscriptions available
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