Strategic Account Manager

FULL-TIME

Los Angeles, CA (or Remote, U.S. based only)

We are looking for a high-performing Strategic Account Manager to join our team. The successful candidate will meet our customer acquisition and revenue growth objectives by assisting our sales team with high growth clients and new lead generation. Strategic Account Managers responsibilities include driving and managing strategic accounts to increase our sales from uncovering incremental opportunities by nurturing key stakeholders, creating holistic attack plans, and developing upsell strategies. This will include current account management, account strategy and sales operations. This position will manage the day to day sales needs of current clients and work very closely with our Client Success and Sales Executive team.

Job Duties and Responsibilities:

• Develop strong and productive relationships with assigned accounts by leading, and closing upsell sales opportunities for assigned accounts
• Work with Sales and Marketing on lead generation for upsell opportunities as well as new business opportunities within assigned accounts
• Manage & Co-manage opportunities within assigned accounts
• Manage the day to day sales operations of assigned accounts including additional orders needed, changes to current orders, questions regarding finances and logistics
• Develop & conduct Renewal strategy for accounts (account reviews, additional module upsell, increase recurring revenue from original deal)
• Run and manage external sales focused weekly, monthly and quarterly meetings
• Effectively communicate the value proposition through proposals and presentations
• Assist in RFP responses for assigned accounts
• Develop effective communication plans - newsletters, executive summaries, business reviews,etc.
• Oversee internal and external business plans and playbooks for accounts
• Develop and execute strategic plan to achieve sales targets and expand our position with assigned accounts
• Develop strategic account specific marketing materials
• Champion specific account/pod industry trade shows
• Prepare reports by collecting sales information and statistics
• Maintains high customer satisfaction ratings that meet company standards

Requirements

Required Knowledge, Skills and Abilities:

• 2+ years’ experience in account management / sales executive experience
• Proven track record of prospecting and developing a robust pipeline
• Ability to communicate, present and influence all levels of the organization, including executive and C-level
• Proven ability to drive the sales process from plan to close
• Ability to prioritize work assignments and shift work efforts based on the needs of the department or business goals
• Excellent listening, negotiation and presentation skills
• Excellent verbal and written communications skills
• Experience using Salesforce or sales CRM
• Experience selling in POS Solutions and SaaS (Software as a service) is a plus
• BA/BS degree or equivalent
• Ability to travel up to 50%

Benefits

Appetize is the leading Enterprise Cloud Point of Sale (POS) and management platform for food service and retail. We're trusted by many of the world’s most well known and highest volume businesses, including sports and entertainment venues, theme parks and attractions, restaurants, retailers, education campuses, and business cafeterias. Based in Silicon Beach, CA, we have over 300 employees dedicated to developing cutting-edge technology that’s replacing outdated legacy systems and helping enterprises better their guest experience, future-proof operations, and driving financial performance.

At Appetize our employees are at the core of everything we do. As the company continues to grow, our team is dedicated to attracting and retaining top talent who are smart, mission-driven, and share a common goal of continuous innovation. We believe that the success of our product depends on the success of our team. From fully covered medical benefits, monthly standups highlighting individuals' accomplishments, Waffle Wednesdays, and more, we’re dedicated to making this the best place to work!