Powered by insurance technology, we deliver a modern new lease experience that replaces expensive security deposits and guarantors. Renters pay $19 a month, which provides up to $5000 in coverage for the property on every lease—significantly more than a deposit. Renters save thousands of dollars at move-in while properties drive more leasing traffic and close more leases.

We are the only nationwide insurance technology of our kind, and we’re growing quickly. LeaseLock has insured over $100 million in leases and secured $10 million in Series A financing from leading insurance and real estate technology venture funds including Liberty Mutual Strategic Ventures.

We are headquartered a few blocks from the ocean in sunny Marina Del Rey, and are walkable to restaurants, bars, and the beach.

Position Summary

As the Sr. Manager, Accounts, you will have an instrumental role in LeaseLock’s success by developing relationships with a portfolio of accounts and acting as a trusted advisor to its key stakeholders. Using data to drive decision making, you’ll oversee your portfolio’s overall account health, identify revenue-enhancing opportunities and deliver insights that inform expansion and product adoption.

If you are a data-driven problem solver, strong communicator and want to be a part of a fast-growing tech company, please apply.

Responsibilities

Be the primary point of contact for customers and build relationships that allow for open communication and trust
Provide support and guidance on the implementation of Zero Deposit
Maintain expert-level familiarity with LeaseLock’s product offerings and operations
Ensure the timely and successful delivery of our solutions according to customer needs and objectives
Coordinate the resolution of client issues and Service Requests for assigned clients
Forecast and track key account metrics
Deliver exceptional client service by being responsive, solution-oriented and exploring ways to add value
Facilitate periodic (weekly, monthly, semi-annually) conference calls with client personnel to understand client satisfaction, Program Adoption, Program Enablement, open issues and opportunities for product improvements
Conduct Monthly/Quarterly Business Reviews (QBRs)
Liaise between the customer and internal teams such as Sales, Product, and Engineering
Grow business by anticipating customer needs and providing a high level of customer service

Required Qualifications

4+ years of account management experience, high-growth environment preferred
Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
Track record of delivering data-driven, client-focused solutions based on customer needs
Proven ability to manage multiple projects at a time, adhere to deadlines and prioritize competing tasks while paying strict attention to detail
Excellent verbal and written communications skills
Self-motivated and able to thrive in a results-driven environment
Natural relationship builder with integrity, reliability, and maturity
Critical thinking and problem-solving skills
Excellent time and project management skills, you’re always looking to improve inefficient processes
Ability to interact with client teams at various levels of technical and non-technical depth
Proficient use of Excel and Salesforce preferred

Benefits

Health and dental coverage, 401k matching
Accelerate your career with visibility role in a fast-growth startup
Initiatives will have direct impact on the performance of the company
Office is located four blocks from the beach in sunny Marina del Rey

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Sr. Manager, Accounts

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