Solutions Engineer at Miro

| Greater LA Area
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We are looking for one of the founding members of the Solutions Engineering team at Miro. The team’s mission is to be technical champions for customers’ and partners’ needs within the organization and bring the product to life within the technically complex environment of our largest Enterprise customers.

In this role, you will have a unique opportunity to shape our Solutions Engineering team and practices. You will serve as an important link between the Go-To-Market and the Product/Engineering parts of the company and will be a key partner to Sales, Customer Success, and Partnerships teams in shaping how our customers use the product and how our product evolves with the customers’ needs.

What you’ll do
  • Provide technical implementation assistance to our Enterprise customers, pre- and post-sales, to maximize adoption opportunities
  • Dive into customer technical problems connected with the rollout of Miro and come up with solutions using knowledge of the product and Platform capabilities
  • Assist our partners and customers with building apps on Miro and using our APIs
  • Help setting up integrations, deploy SSO and user management solutions, data segregation
  • Document best practices during implementation to ensure efficiency and continuously improve customer experience
  • Communicate customer needs and product feedback to Miro’s product management, engineering, marketing, and sales teams
What you'll need
  • 3+ total technical experience; 2+ years experience within SaaS architecture or sales engineering
  • Robust understanding of product requirements and customer application
  • Proven hands-on experience building and deploying solutions to customers
  • Strong prioritization and project management skills, understanding of business impact for various solutions
What’s in it for you
  • Excellent health benefits that include medical, dental and vision
  • Flexible time off
  • Catered lunches + free snacks and drinks
  • 401K matching program 
  • Brand new offices!
  • Team outings 
About Miro

Miro is an online collaborative whiteboard platform that enables distributed teams to work effectively together, from running brainstorming sessions and workshops to planning projects, from designing new products and services to facilitating agile ceremonies. With over 7 million users and 20,000 paying customers, Miro is trusted by Dell, Cisco, Salesforce, PWC, EA, and many more global companies of all sizes.

At Miro, we are a team of dreamers. We look for individuals who dream big, work hard and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves everyday. If this sounds like something that excites you, we want to hear from you!

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • TypeScriptLanguages
    • ReactLibraries
    • SpringFrameworks
    • Google AnalyticsAnalytics
    • ConfluenceManagement
    • JIRAManagement
    • HubSpotCRM
    • SalesforceCRM

Location

Miro is situated in the trendy area of the Arts District filled with plenty of places to eat and explore.

An Insider's view of Miro

How do you collaborate with other teams in the company?

The main way we communicate is through Slack and, of course, Miro. We use our own tool extensively from product design to collaborating around account strategies. GSuite is also utilized.

Matt

User Education Manager

How has your career grown since starting at the company?

My career has grown exponentially after joining Miro. I’ve had the opportunity to travel overseas to meet, learn and work side by side with some of the most passionate people in the tech industry. Their focus on passion, commitment, desire to learn and get better have created an inner motivation to bring my A+ game day in and day out.

Stephen

Lead, Sales Operations

What projects are you most excited about?

I'm excited about building a large community of Miro users and potential users where we can exchange ideas, learn from each others successes and failures and transform our world one infinite canvas at a time.

Brittni

Community Marketing Manager

What are Miro Perks + Benefits

Culture
Volunteer in local community
Miro volunteers in our local community once a quarter and our most recent activities have included beach cleanups and preparing hygiene kits for the homeless population
Friends outside of work
Eat lunch together
Intracompany committees
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Free Daily Meals
Stocked Kitchen
Happy Hours
Parking
Pet Friendly
Professional Development Benefits
Job Training & Conferences
Lunch and learns
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