Sales/Office Administrative Assistant

| Santa Monica

WHAT IS HAPPY RETURNS?

Forward-thinking brands like Everlane, Rothy’s, and REVOLVE partner with Happy Returns to make returns beautiful for brands, shoppers, and the planet.

Happy Returns is:

  • Based in Santa Monica, CA
  • Backed by top investors like PayPal Ventures, Upfront Ventures, and USVP
  • Loved and adored by shoppers: 95% would recommend us to friends!

Come help us shape the future of retail!

 

HELP SHOPPERS, BRANDS, AND THE PLANET

We’re not solving a small problem, and we’re not addressing a small market. We’re going after returns—the part of the online purchase experience shoppers say they hate most.

Our customers use Happy Returns’ returns software and reverse logistics to reduce costs, retain revenue, and make their supply chains sustainable—while acquiring and keeping loyal shoppers.

We care about making returns something our customers don’t have to worry about, and we hope you do, too!

DO THE BEST WORK OF YOUR LIFE

At Happy Returns, you’ll have substantial impact. We solve challenging problems, work well as a team, and get great support and development from management.

We’re a rapidly growing business in search of a Sales/Office Administrative Assistant to provide the Happy Returns sales team with reliable and high-quality administrative and operational support. This position reports to the Head of Sales and the Office Manager, but also works closely with Marketing and Sales and is responsible for enhancing the overall efficiency and excellence of the sales function.

Our fast-paced environment occasionally requires fast turnarounds, so adaptability is critical for success. The ideal candidate is creative, analytical, comfortable working in a collaborative environment, and able to adapt with new data about customer and consumer preferences. We’re keen on providing a top-notch experience to prospects, customers, and users, and you’ll have a significant role in helping us achieve that goal.

ROLE

The Sales/Office Administrative Assistant, reporting to the Head of Sales and the Office Manager will:

Sales Duties:

  • Complete administrative tasks in marketing and sales tools.
  • Coordinate efforts with the sales team to get Statements of Work, contracts, NDAs, and agreements into production.
  • Aid process improvements for sales support and identifies opportunities for efficiency with sales operations.
  • Track weekly sales and marketing reports for sales and marketing team leaders.
  • Use Excel and Salesforce to support value-add reporting for business insight.
  • Plan and coordinate sales meetings, demos, and sales events.
  • Assist with prepartion for client presentations.

Office Duties:

  • Assist with miscellaneous sales, marketing, and office duties.
  • Proactively maintain office supplies, kitchen snacks, manage catered lunches, and miscellaneous office duties.
  • Own planning and coordinating logistics for company events/celebrations and team meetings.
  • Receive visitors, handle incoming and outgoing mail.
  • Support scheduling of meetings and booking travel for C-level executive team as requested.

Requirements

SOUND LIKE YOU?

  • Ability to function independently with a high-degree of accuracy in a fast-paced environment.
  • 1-3 years of experience in administrative support, preferably in support of a sales team.
  • Customer-centric orientation with the ability to build relationships via email, telephone, and in person.
  • Excellent organization skills, adherence to deadlines, project management, ability to prioritize and manage multiple projects at once.
  • Experience with Salesforce, Hubspot, and Asana preferred

Benefits

  • 22 paid days vacation
  • Catered lunch (2X per week)
  • Medical, dental, vision insurance (80% paid)
  • Paid parental leave
  • 401K
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Technology we use

  • Engineering
  • Sales & Marketing
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • D3JSLibraries
    • FluxLibraries
    • jQueryLibraries
    • jQuery UILibraries
    • ParseLibraries
    • ReactLibraries
    • ReduxLibraries
    • Twitter BootstrapLibraries
    • DjangoFrameworks
    • FlaskFrameworks
    • Node.jsFrameworks
    • ReactFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • HubSpotCRM
    • SalesforceCRM
    • MailChimpEmail

Location

Our company is in a trendy area near Third Street Promenade. Plus, the office is right off the 10 freeway and near public transportation.

An Insider's view of Happy Returns

What are some social events your company does?

Happy Returns encourages and promotes robust social activity. We will host monthly happy hours, dinners, team building events, webinars, and lunch & learns, which is desirable, intimate, and fun. This allows us to connect and engage with each other and ultimately encourages camaraderie within our small but very talented team.

Henry Moses

Director of Enterprise Retail Partnerships

What projects are you most excited about?

I'm excited about the projects that are impacting how our customers interface with our products. Development tools, software, and programming paradigms are constantly shifting and evolving, giving new ways to explore and hopefully optimize future development. Even if it's a problem we've seen and solved before, we can always make improvements.

Christopher Lee

Software Engineer

What makes someone successful on your team?

To be successful on the Retail Partnerships team, you have to be a problem solver and self-motivated. As a result of this work culture, individuals have more ownership of their work and the freedom to be creative in their strategy and approach to work. The team shares different tactics and learnings to ensure we're all successful and win together.

Stephanie Lacey

Director of Enterprise Retail Partnerships

What is your vision for the company?

Our vision for Happy Returns is to replace outdated methods for returning online purchases with a new system that is more delightful for shoppers, less expensive for retailers, and more sustainable for the planet. Beyond that, it's very important for us to make Happy Returns a great place for talented people to develop themselves professionally.

Mark Geller

Co-Founder & COO

What are Happy Returns Perks + Benefits

Happy Returns Benefits Overview

At Happy Returns, we offer catered lunches twice a week, 22 days of PTO, paid parental leave, 401K and medical, dental and vision.

Culture
Friends Outside of Work
Eat Lunch Together
Open Office Floor Plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Happy Returns employees can contribute up to $2700 annually to their FSA.
Disability Insurance
Long term disability insurance covers 60% of annual salary up to $8000 per claim. Short term disability insurance covers 60% of annual salary up to $2000 per claim.
Dental Benefits
Our dental plan covers 90% of basic services.
Vision Benefits
The vision benefits plan covers 90% for annual eye exams with $150 for glasses and contact lenses.
Health Insurance Benefits
Happy Returns covers 80% of insurance premium of PPO and HMO plans for employee.
Life Insurance
Life insurance is $25,000 per employee.
Retirement & Stock Options Benefits
401(K)
Happy Returns' 401(K) retirement plan offers a broad selection of stocks and bonds to choose from.
Company Equity
Happy Returns offers stock options including vesting over a four-year period.
Child Care & Parental Leave Benefits
Generous Parental Leave
Happy Returns provide up to 8 weeks of parental leave for the primary caretaker. We also provide 2 weeks of leave for the secondary caretaker.
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Company-Sponsored Family Events
Happy Returns sponsors family oriented events annually.
Vacation & Time Off Benefits
Generous PTO
Happy Returns employees receive between 22 days per year of paid time off.
Paid Holidays
Perks & Discounts
Casual Dress
Company Outings
Happy Returns hosts company outings quarterly.
Stocked Kitchen
Happy Returns has a fully stocked kitchen with unlimited snacks, coffee, tea, and all of the flavored LaCroix you can handle.
Some Meals Provided
Employees get free lunch on Mondays and Fridays.
Happy Hours
Happy hours are hosted once per month.
Parking
We offer employees free on-site parking and a parking subsidy to the employee who do not drive.
Pet Friendly
Happy Returns pet policy is dog friendly daily.
Professional Development Benefits
Lunch and Learns
Happy Returns hosts lunch and learn meetings on occasion.
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