Salesforce Administrator

| El Segundo
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About NEXT Trucking:

Headquartered in “Silicon Beach” El Segundo, CA, NEXT is a company driven by a commitment to providing world-class service to shippers and truckers alike. We’re on a mission to solve a trillion-dollar puzzle and offer painless freight.

Armed with experienced professionals from Amazon, Google, Facebook, Snap, and Twilio, NEXT is seeking change agents who are excited to make a meaningful impact on an industry driving the U.S. economy. Forbes included us on its 2019 Next Billion-Dollar Startups list, and we’ve been recognized as one of Built in LA’s Best Small Companies to Work For and 50 Startups to Watch. NEXT is venture-backed by leaders such as Brookfield Ventures, GLP and Sequoia Capital.

We are passionate entrepreneurs, creative thinkers, and decision-makers who will transform the freight transportation industry with modern technology. We create delightful product experiences that enable freight to move effortlessly, solving complex problems for our shippers and carriers.  We collaborate with some of the best designers, engineers, and business partners to achieve our goals.

Are you NEXT?

The Salesforce Administrator will lead the ongoing development of our Salesforce.com deployment. The successful candidate will have a record of success in improving processes and adoption using the Salesforce.com platform. The administrator will work closely with functional leaders, organizational units, and subject matter experts to identify, develop and deploy new business processes for: Sales, Marketing, Operations, Product and other core departments in the organization. This role is part technical project manager, part administrator and part Salesforce analyst.

The Salesforce Administrator will be responsible for the executing on the day-to-day configuration, support, maintenance and improvement of our CRM platform.

What You’ll Do:

  • Work inter-departmentally with Mid to Senior-Level Management as well as end-users to gather, understand, and define business requirements and assess business process and system inefficiencies
  • Identify the organization's strengths and weaknesses and suggest areas of improvement.
  • Assess requirements and identify bells and whistles vs those with significant functional impact.
  • Develop user input and process flows to support the design and development of Salesforce solutions.
  • Work collaboratively with team members to design solutions that will meet the Business’ requirements as well as user-need.
  • Complete configuration for process flows within Salesforce Collaborate with developers to test and verify that solution.
  • Participate in key meetings with clients including requirement sessions, system demos, user acceptance testing, and end user training
  • Understand and navigate needs and expectations of multiple stakeholders
  • Create and maintain project schedules by developing project plans and specifications, estimating time and resources, monitoring milestone completion, tracking all phases of the project lifecycle, providing timely reporting of issues that impact project progress, coordinating actions and resolving conflicts
  • Meet with project team regularly to review project deliverables and deadlines
  • Review and edit requirements, specifications, business processes and recommendations related to proposed solutions.
  • Assist in the facilitation of team and client meetings.
  • Deliver informative, well-organized presentations
  • Manage the process of innovative change.
  • Facilitate effective team interaction.
  • Other responsibilities as applicable.

What You’ll Have:

  • Minimum 6 years of relevant business analyst experience required
  • Strong experience in Salesforce Administration and Configuration is required (3-5 years)
  • Experience on a Salesforce implementation through the full Software Development Lifecycle (SDLC),including creation and delivery of Salesforce application training is required
  • Demonstrated communication experience within all levels of a multi-tiered organization is required
  • Strong experience in application support of Sales and Marketing Teams is required
  • IT Security and privacy Compliance familiarity preferred
  • Strong experience in data analytics is preferred
  • Working knowledge of Agile SDLC required.
  • Salesforce Admin Certification preferred
  • Experience soliciting, gathering, and analyzing user input and requirements
  • Experience collaborating with multiple business stakeholders
  • Ability to handle multiple projects at once and work in a matrix environment where priorities change rapidly and tight deadlines exist
  • Ability to challenge the status quo and evaluate processes to determine if refinements would enhance speed of results and productivity or quality.
  • Ability to build strong relationships, considering varied perspectives & different styles
  • Ability to work in a cross-functional team environment
  • Excellent interpersonal, problem-solving and organizational skills with the ability to handle multiple concurrent tasks.
  • Strong project management, ability to successfully manage multiple tasks at any given point, strong relationship building skills & communication skills
  • Demonstrated fluency in business processes and process differentiation
  • Ability to analyze and synthesize business requirements, including recognizing patterns and conceptualizing processes
  • Quickly understands the business issues and data challenges of client's organization and industry
  • Understands how to communicate difficult/sensitive information tactfully.
  • Identifies and communicates critical issues with ease.
  • Exhibits confidence and an extensive knowledge of emerging industry practices when solving business problems.
  • Pushes creative thinking beyond the boundaries of existing industry practices and mindsets
  • Generates enthusiasm among team members.
  • Challenges others to develop as leaders while serving as a role model

Education

  • Bachelor's Degree, MBA Preferred

 What You’ll Receive:

  • Competitive Base Salary + Equity
  • Full Medical, Dental and Vision Benefits
  • 401K w/ company match
  • Vacation and Holidays
  • Fun perks: open office, dog-friendly, unlimited snacks, and monthly catered lunches!
  • Join a rapidly growing technology company disrupting the trucking industry
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • GraphQLLanguages
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • MySQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • AsanaManagement
    • ConfluenceManagement
    • TrelloManagement
    • HubSpotCRM
    • SalesforceCRM

Location

Our HQ is located in the heart of Silicon Beach with amenities like an outdoor patio, an on-site gym, and cold brew coffee & kombucha on tap.

An Insider's view of NEXT Trucking

What’s the vibe like in the office?

“If I were to describe the vibe in one word it would be grit. Everyone here comes into the office ready to learn and band together to solve the complex problems that our drivers face everyday.”

Steven

Senior Product Manager

What's the biggest problem your team is solving?

“The challenges truck drivers face, are the challenges we are dead set on solving. For far too long, drivers have been forced to deal with the inefficiencies of an archaic, tech-devoid industry. We exist to give drivers the tools to manage their workday, exceed their income goals, and run and grow their business efficiently."

Roy

Product Marketer

What are some things you learned at the company?

"I’ve been able to hone my coding skills while working with a multi-national team to achieve success in the logistics industry."

David

Accounting Operations Manager

What is your vision for the company?

"We are committed to a greener future, using technology to limit idling and deadhead in order to reduce carbon emissions at the Ports of LA and LB."

Ashley

Director of Product Management

What makes someone successful on your team?

"If you want to solve insanely complex design problems in the logistics industry, this is the place! As product design team grows, we are looking for individuals who wear different hats- you are capable of zooming out to get a big picture view of the entire process, and doesn't scared of rolling up the sleeve and dive into some messy details."

Michelle

Senior Product Designer

What are NEXT Trucking Perks + Benefits

NEXT Trucking Benefits Overview

Competitive base salary, bonus + equity
Full medical, dental and vision benefits 401k w/ company match
Vacation and Holidays
Dog friendly office
Company trips

Culture
Friends outside of work
Intracompany committees
Open door policy
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
NEXT's management team is as diverse as our staff and our focus on continuous improvement of our D&I initiatives
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
NEXT's 401(k) retirement plan matches up to 5% of their annual base salary, with immediate vesting for matched contributions.
Company Equity
NEXT offers stock options that vest over a three-year period.
Child Care & Parental Leave Benefits
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
NEXT's vacation policy includes two weeks paid time off for all employees and up to three weeks off for tenured employees of five years or longer.
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Game Room
Our game room includes Ping Pong.
Stocked Kitchen
Happy Hours
Happy hours are hosted At team's discretion.
Parking
We offer employees Free on-site garage parking.
Pet Friendly
Fitness Subsidies
NEXT's offers discounted gym membership.
Professional Development Benefits
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