Sales Support Specialist
Safer Students. Better Learning. At GoGuardian our software is revolutionizing K-12 education by helping teachers and students tap the educational power of the internet in safe and inspiring ways. As the only solution in its space built exclusively by, for, and with educators, it's easy to see why GoGuardian was just named Inc. 500's fastest growing Education company and 5th fastest growing Software company.
From our El Segundo office (not remote), the Sales Support Specialist is responsible for processing a high volume of renewal purchase orders as well as add-on and channel orders.
This is an entry level role with a strong teaming component to it.
· Process a high volume of renewal, cross-sale and expansion quotes
· Keep track of activities in Salesforce.com, including status updates and notes
· Provide resolution to customer issues
· Manage multiple channels of communication in a high volume environment which include interacting with customers and various internal teams throughout the day
· Self-starter with high attention to detail and a strong work ethic
· Thrives working in a fast-paced, high volume environment
· Obsessive attention to detail
· Highly organized and easily adaptable
· Confident communicator with excellent verbal and written communication skills
· Strong desire to be a part of a sales and support function at a growing company
· Experience working with a CRM such as Saleforce.com or Zendesk
· Experience processing purchase orders and payments
· Familiarity with the start-up and technology sector
GoGuardian is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. GoGuardian does not discriminate against employees, applicants, interns, or volunteers on the basis of race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, pregnancy, marital status, sex, age, sexual orientation, military and veteran status, registered domestic partner status, genetic information, gender, gender identity, gender expression, or any other characteristic protected by applicable law.
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