Sales Solutions Engineer at INTELITY

| Greater LA Area
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INTELITY® is the global provider of the broadest enterprise guest experience and management platform for hotels, casinos, cruise lines, and luxury residences. We are on a mission to provide our customers with the most direct and advanced connection to their guests, while also supporting back-of-house operations and business intelligence. Our award-winning company has been recognized as an industry leader by Built in LA, Forbes Travel Guide, Hotel Tech Report, and Travel Weekly, and has received accolades about our platform and leadership. We are growing rapidly and have offices in both North America and Europe.

We are building the next-generation platform for the guest service industry, and we are looking for a seasoned, technically strong and hardworking Sales Solutions Engineer with proven experience and a passion for selling technology solutions. The ideal candidate will have a knack for solving complex problems and combining technical knowledge with exceptional presentation skills to provide both internal and external advice. They will support prospective and existing customers through the sales cycle, assisting with pre-sales technical knowledge and presentations. In addition, they will understand our prospective customers’ product requirements and help them validate those requirements against our product offerings, identifying any technical risks and providing mitigation strategies when needed; while also communicating prospective and current customer needs and product feedback to the Company’s Product, Marketing and Sales teams; contributing to overall Sales team and Company success.

Key Responsibilities:

  • Partner with sales executives to plan, prepare and execute on strategic deals in complex sales cycles.
  • Develop strong relationships with customers, sales and product teams as a trusted advisor to facilitate solution improvements.
  • Create and deliver powerful presentations and demonstrations that clearly communicate the uniqueness of the INTELITY product suite (both virtual and in-person).
  • Proactively guide prospective and existing customers through their product options and prescribe solutions based on their needs.
  • Participate in security reviews and technical discussions with prospective and existing customer’s IT and security teams and address any security or product-related concerns.
  • Identify any custom technical requirements and coordinate as necessary with the Product and SysOps teams.
  • Manage and guide the completion of RFP/RFI and vendor assessments for new and existing customers.
  • Share sales and product insights and feedback with the Product Management team to facilitate new features and updates.
  • Translate deep technical information for a variety of audiences.
  • Digital management of all documentation required for Sales – maintaining proper versions and removing outdated materials.

Job Requirements:

  • Minimum 3-5 years of experience as a sales engineer or solutions engineer.
  • Strong communication skills, including the ability to make effective customer presentations.
  • Strong leadership skills to own and lead all technical aspects of the sales process.
  • Ability to simultaneously manage multiple accounts/opportunities.
  • Experience creating detailed technical proposals and implementation plans.
  • Experience preparing RFP and RFI responses.
  • Experience managing and maintaining Share Point or other similar sites.
  • Bachelor’s degree in computer science, MIS/CIS or any other technical field.
  • Willingness to travel 40-60% of the time including to international locations.
  • Hospitality industry experience a bonus.

INTELITY offers competitive pay, benefits, and equity for qualified candidates. We are focused on creating and maintaining a fun, positive work environment where employees are able to grow and flourish. We offer comprehensive benefit plans for our employees and their dependents, including medical, dental and vision plans, as well as transit and gym reimbursements. Employees also have access to Flexible Spending Accounts (Dependent Day Care and Medical) and can participate in the Company’s 401(k) Plan with a company matching program.

INTELITY provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.

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Location

600 Wilshire Blvd. Suite 700, Los Angeles, CA 90017

An Insider's view of INTELITY

How does your team reward individual success?

We are a company that is not shy about recognizing the success of others. Be it one on one or on a larger scale we make sure to give credit where credit is due. But we also know that individual success relies on a larger system and a healthy team environment so we make sure to have regular events to celebrate our wins.

Percy

LEAD PRODUCT DESIGNER (UI/UX)

How do you collaborate with other teams in the company?

Working in the marketing department means I'm constantly collaborating with other departments to ensure that our brand is being properly represented across all platforms. I often work in tandem with the sales, customer success, and integrations teams when developing new case studies, press releases, and website content.

Autumn

Demand Generation Manager

What does career growth look like on your team?

We’re still at a stage where new ideas and projects pop up fairly regularly, creating a lot of opportunities to develop new skills. Our industry moves quickly, so you’re improving the skills you already have. There’s no shortage of expert wisdom and tremendous opportunity to learn from some very inspiring people in senior management as well.

Dan

Director of Design

How does your team reward individual success?

One of the most rewarding benefits that the company gives is entrusting employees with new projects even if they are outside your core job description. Any employee can present an idea to their respective business units or sometimes even to the executive team.

Teja

Senior Product Manager

What are INTELITY Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Open office floor plan
Diversity
Documented equal pay policy
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Online course subscriptions available
Customized development tracks
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