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Sales Operations & Strategy Manager

| Greater LA Area

Our Sales team is a turbocharged V12 engine that drives the entire company forward by bringing our software platform to new customers - every single day. We are a tight-knit, high-energy crew that comprises Sales Development, Account Executives, and Sales Operations. We have a shared passion for helping residential contractors take their business to the next level, and nothing makes our team happier than seeing stellar feedback from customers who have had the opportunity to leverage ServiceTitan.

What you'll do:

  • TAM and GTM strategy lead
  • Training, enablement, on-boarding collateral creation and presentation
  • Support the creation of deal desk and streamline sales process, including but not limited to quote to cash process
  • Work closely with Dir of Sales Ops to 
  • Work with Dir of Enablement on both bootcamp and curriculum
  • Responsible for QBRs and MBR coordination across functions
  • Work closely with BD and Marketing to determine complimentary synergies to enable greater thruput
  • Centralize AE and XDR performance management into this function
  • Work on Sales Kickoff coordination and execution
  • Analyze and determine insights from key business drivers, trends, and operating metrics by translating data into insights and action.
  • Communicate recommendations to sales leadership and the broader organization.
  • Work with cross-functional teams including Sales, Marketing, Business Development
  • Lead projects, see around corners, and provide coaching and thought partnership
  • have an impact to the inner workings of our sales organization, and the strategies, processes and systems that support its growth. 
  • excellent analysis skills and is able to break down complex problems, identify insights and form recommendations. 
  • The ability to present data-driven narratives and influence leadership is very important in this role. In this position, you will help drive new initiatives and make a large, daily impact

What you'll need:

  • 3+ years experience in Sales Operations
  • Proven experience leading a Sales Operations organization with direct involvement supporting sales strategy, organizational design, and performance management
  • Salesforce.com developer certification and experience integrating complex sales technologies, such as: predictive dialers, forecasting tools, lead scoring, etc.
  • Prior experience leveraging shared services teams (e.g. IT, BI, etc.) to scale and achieve goals
  • Strong analytical skills and ability to problem solve
  • Exceptionally strong communication skills, including experience effectively communicating with executive leadership
  • Inhere a highly accountable self-starter that is able to work with little direct supervision
  • A desire to work in a high growth and results-oriented team environment
  • Bachelor’s degree in Business, Computer Science, Finance/Accounting

About ServiceTitan

ServiceTitan is a mobile, cloud-based software platform that helps home services companies streamline operations, improve customer service, and grow their business. ServiceTitan's end-to-end solution for the multi-billion dollar residential home services industry includes CRM, intelligent dispatch, custom reporting, marketing automation, mobile solution for field techs, and accounting integration with Intacct and QuickBooks. ServiceTitan brings a fully operational modern SaaS infrastructure to an industry traditionally underserved by software. ServiceTitan is the preferred software for hundreds of the world's most successful plumbing, HVAC, and electrical companies. For more information about ServiceTitan, visit www.ServiceTitan.com.

Los Angeles Business Journal Top 100 Fastest Growing Private Company for 2017 
Inc. 5000 – America’s Fastest Growing Companies 2017
Forbes - Next Billion-Dollar Startup List 2017

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • MySQLDatabases
    • AsanaManagement
    • JIRAManagement
    • HubSpotCRM
    • SalesforceCRM
    • MailChimpEmail

Location

Our neighborhood is considered a "crossroads" and "gateway" city. We have suburban life on one side and city life on the other.

An Insider's view of ServiceTitan Inc.

How do you collaborate with other teams in the company?

I usually prefer communicating and collaborating via slack or emails, but if I am looking for a rapid solution then I would walk over to them.

Dave Avetikyan

Data Engineer

What are some things you learned at the company?

I've been part of teams throughout my career, but here at ServiceTitan I've had a chance to collaborate in full with my colleagues. I've also learned new things about being accountable to your teammates, the power that transparency has in keeping teams together, and the benefits of being open and candid.

Jason Mulero

Learning & Development Specialist

What are ServiceTitan Inc. Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
ServiceTitan's dental plan covers 100% of the cost for preventative care
Vision Benefits
ServiceTitan's vision plan covers 100% of the cost for preventative care
Health Insurance Benefits
ServiceTitan's incredibly generous health plan covers 100% of the cost and 80% for dependents.
Life Insurance
Pet Insurance
ServiceTitan offers Pet Insurance to our Titan pets.
Wellness Programs
ServiceTitan partnered with Fitspot to bring onsite massages and exercise activities to the office
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Perks & Discounts
Casual Dress
Company Outings
Aside from our annual summer picnic and holiday party, we always make time to have happy hour with the team. In addition, we value team building, so we often take team offsites.
Free Daily Meals
ServiceTitan offers free lunches everyday and a fully stocked pantry with La Croix and your favorite cereals!
Game Room
Stocked Kitchen
Happy Hours
Parking

Additional Perks + Benefits

We really listen to the feedback of our employees and want to make sure that each perk is thought out and mindful for everyone.

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