Sales Operations Senior Associate at Snap Inc.
Snap Inc. is a camera company. We believe that reinventing the camera represents our greatest opportunity to improve the way people live and communicate. Our products empower people to express themselves, live in the moment, learn about the world, and have fun together.
We’re looking for a Senior Sales Operations Associate to join Snap! As a member of our Sales Operations organization, you will be responsible for driving requirements for tooling/automation development and designing operational processes for our Scaled Sales channel, which focuses on servicing small and medium advertisers across the world. Working from our Los Angeles office, you’ll collaborate with Sales, CRM Engineering, Product and other Sales Operations team members to build and rollout efficient, scalable business processes.
What you’ll do:
Treat Sales Reps (SDR, BDR, Inside Sales) and their direct managers as your primary customers. Conduct ongoing studies to develop a deep understanding of the day-to-day tooling needs for each group within this customer base, and own the ongoing measurement of tool usage across the group.
Match your customers with existing toolsets where possible. Develop a firm understanding of the expected usage of all our existing toolsets, and drive understanding/compliance with expectations.
Identify gaps in existing toolsets and build a business case for prioritization of solutions that should be developed by our dedicated product/engineering team.
Partner with product managers on our CRM team and act as operational project manager for sales tooling development efforts. This includes participating in discovery and scoping process, ongoing checkpoints with devs to ensure business questions are answered, primary POC for User Testing, and ownership of the operational rollout and subsequent adoption for any new tool sets used by your customers.
Work with engineering partners to scope and implement automation in Salesforce to capture, prioritize and route Leads according to rules and heuristics defined by the business.
Support development of a comprehensive reporting infrastructure that can capture advertiser activation, retention, curn, and revenue impact from individual level to the channel level
Partner closely with our Sales Ops Strategy team, to ensure that the topline strategy they are developing with sales leaders is matched with appropriate systems for reps, and that solid operational processes are incorporated into our long-term vision for the team.
Operate with a global remit, and ensure global consistency in how our scaled sales teams around the world use our tooling stack.
Streamline the systems and processes that our sales teams follow, and be a key component in the drive to make our sales team a best-in-class example of operational excellence.
Sample outputs include tooling adoption reports, records of interviews with customers, detailed project plans, learning/training sessions with sales about how to be more efficient with the tools, reduction/replacement of ad hoc tools with officially sponsored systems.
Knowledge, Skills & Abilities
Experience as an operations professional or sales leader with a proclivity for internal tooling/systems and process development, and a clear focus on high-volume Sales tactics
Clear understanding of the technology development lifecycle
Deep knowledge of Salesforce CRM and customization, beyond standard “out-of-the-box” implementations
Ability to understand sales as a customer, gather needs, analyze existing practices, recommend optimization and implement new processes that uplevel the Inside Sales teams
Experience partnering with development teams to hit tight deadlines while owning relationships with a diverse set of contributors and stakeholders
Strong understanding of the data inputs required to track sales funnels and how to translate data into usable insights for sales managers and to better inform the overall sales strategy.
Strong project management experience, with an ability to evaluate and re-prioritize rapidly and deliver results against aggressive deadlines, as part of a team and/or as an individual contributor
Ability to evaluate new 3rd-Party tools/systems and roll out uses across many stakeholders.
Commitment to strengthening sales operations processes through creativity and empathy
Experience working in the tech, media or digital advertising industry
3+ years working in Sales Operations, Technical Program Management, Salesforce/CRM Administration, or similar functions
Bachelor’s degree in a business or related field
Experience driving adoption of tools for a large inside sales organization
Experience leveraging tool sets that can be used for queue-based work, including within vendor supported environments
Expertise with Salesforce CRM (Sales Cloud, Einstein Analytics, Pardot)
Track record of success when educating large sales teams on operational process
Fluency with operational data, including lead-to-cash funnels, ROI calculations and efficiency analysis
Demonstrated proficiencies as a Program Manager in a rapidly changing environment
Experience launching and driving adoption for org-wide changes to operational processes
Ability to communicate effectively as a change agent, influencing leadership, engineering, and team members to take new actions and shift the daily behaviors of a team
At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. If you have a disability or special need that requires accommodation, please don’t be shy and contact us at [email protected].