Sales Operations Lead at Snap Inc.
Snap Inc. is a camera company. We believe that reinventing the camera represents our greatest opportunity to improve the way people live and communicate. Our products empower people to express themselves, live in the moment, learn about the world, and have fun together.
We’re looking for a Sales Operations Lead to join Snap! As a member of our Sales Operations organization, you will be responsible for driving requirements for tooling/automation development and designing operational processes for our Scaled Sales channel, which focuses on servicing small and medium businesses at scale. Working from our Los Angeles headquarters, you’ll collaborate with Sales, CRM Engineering, Product and other Sales Operations team members to build and rollout efficient, scalable business processes.
What you’ll do:
Own prioritization of internal tooling and systems used by our Scaled Sales team, which includes Inside Sales, SDR/BDR functions, Scaled Marketing, and Channel Partnerships
Work with engineering partners to scope and implement automation in Salesforce to capture, prioritize and route Leads according to rules and heuristics defined by the business
Discover gaps and inefficiencies in our existing tools and internal operational processes and support the implementation of improvements
Support development of a comprehensive reporting infrastructure that can capture advertiser activation, retention, curn, and revenue impact from individual level to the channel level
Partner closely with your Sales Ops Strategy counterpart and other Sales stakeholders to drive accountability for operational best practices and execute scalable operational solutions aligned to the needs of each team
Knowledge, Skills & Abilities
Experience as an operations professional with a background in internal tooling/systems and process development, with a clear focus on high-volume Sales tactics
Clear understanding of the technology development lifecycle
Deep knowledge of Salesforce CRM and customization, beyond standard “out-of-the-box” implementations
Ability to understand sales as a customer, gather needs, analyze existing practices, recommend optimization and implement new processes that uplevel the Inside Sales teams
Experience partnering with development teams to hit tight deadlines while owning relationships with a diverse set of contributors and stakeholders
Strong understanding of the data inputs required to track sales funnels and how to translate data into usable insights for sales managers and to better inform the overall sales strategy.
Strong project management experience, with an ability to evaluate and re-prioritize rapidly and deliver results against aggressive deadlines, as part of a team and/or as an individual contributor
Ability to evaluate new 3rd-Party tools/systems and roll out uses across many stakeholders.
Commitment to strengthening sales operations processes through creativity and empathy
Experience working in the tech, media or digital advertising industry
5+ years working in Sales Operations, Technical Program Management, Salesforce/CRM Administration, or similar functions
Bachelor’s degree in a business or related field
Experience driving adoption of tools for a large inside sales organization
Experience leveraging tool sets that can be used for queue-based work, including within vendor supported environments
Expertise with Salesforce CRM (Sales Cloud, Einstein Analytics, Pardot)
Track record of success when educating large sales teams on operational process
Fluency with operational data, including lead-to-cash funnels, ROI calculations and efficiency analysis
Demonstrated proficiencies as a Program Manager in a rapidly changing environment
Experience launching and driving adoption for org-wide changes to operational processes
Ability to communicate effectively as a change agent, influencing leadership, engineering, and team members to take new actions and shift the daily behaviors of a team
At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. If you have a disability or special need that requires accommodation, please don’t be shy and contact us at [email protected]