Snap Inc.
Santa Monica, CA

Sales Operations Lead (CRM Data) at Snap Inc.

| Greater LA Area
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Snap Inc. is a camera company. We believe that reinventing the camera represents our greatest opportunity to improve the way people live and communicate. Our products empower people to express themselves, live in the moment, learn about the world, and have fun together.

We’re looking for a Sales Operations Lead to join Team Snap. Working from our Los Angeles, CA headquarters, you will work closely with partners in Sales, Marketing, Finance, Product, Operations and Engineering.

What you'll do:

  • Understand and manage the data needs -- both anticipated and unanticipated -- of stakeholders across the business, including sales, marketing, finance, product and operations

  • Manage both evergreen and ad-hoc data integrity projects such as CRM data clean up, customer prioritization and enrichment

  • Design and stand up processes to operationalize sales channel coverage rules across Snap’s global sales organization (govern which sales teams can call on which customers)

  • Create and optimize structured processes to refresh Salesforce data during recurring business processes such as quota planning

  • Maintain clean, accurate customer firmographic data in Salesforce by designing and implementing data governance (with a data clean team)

  • Assist in the design and build out of sales-centric business intelligence / reporting tools

  • Collaborate effectively with cross-functional partners, lead with vision, and provide an experienced point of view on how to engineer, streamline and scale Sales systems and the Sales Operations function

Knowledge, Skills, and Abilities:

  • Previous experience in analytical business environments such as sales operations, growth, FP&A, business intelligence, product management, data science, or management consulting

  • Self-starter with an entrepreneurial spirit and an ability to initiate and drive projects to completion with minimal guidance (at times in a changing environment with a degree of ambiguity)

  • Experience using Salesforce or a similar customer relationship management system

  • Experience partnering with business and strategy teams to architect and strategize data

  • Experience using data visualization platforms (e.g., Tableau) to build self service data products

  • Strong operational mindset & attention to detail; an ability to design and implement solutions at scale

  • Ability to persuade others (direct reports, cross-functional partners, sales, leadership) on a course of action, using data to support the narrative, but also recognizing scenarios where a “gut call” is needed

Minimum Qualifications:

  • 6+ years of experience in an operations and analytical role within a business context

  • Bachelor’s degree in a business, marketing, computer science, engineering or related discipline, or 4+ years of equivalent experience

  • 1+ years of experience using enterprise business applications (e.g., Salesforce, Oracle, SAP, Microsoft Dynamics, HubSpot CRM, others) and performing large data operations / ETL (extract, transform, load) in the application

Preferred Qualifications:

  • Familiarity with programmatic advertising business models and key players

At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. If you have a disability or special need that requires accommodation, please don’t be shy and contact us at [email protected]

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Where we are

Snap LA is located in the Santa Monica Business Park. We're across the street from a ton of great restaurants, coffee shops, Clover Park, and more!

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C++Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SwiftLanguages
    • Objective-CLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • DjangoFrameworks
    • Ember.jsFrameworks
    • FlaskFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • Google DriveManagement
    • SendGridEmail
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What are Snap Inc. Perks + Benefits

Snap Inc. Benefits Overview

Snap Inc. is its own community, so we’ve got your back! We do our best to make sure you and your loved ones have everything you need to be happy and healthy, on your own terms.

Every Snap office has its own set of benefits built around its needs, but here’s a rundown of some of the programs you'll find in our LA office.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Employees can contribute to a Medical FSA to pay for eligible medical expenses, or a Dependent Care FSA to pay for eligible daycare expenses, with pre-tax dollars.
Disability Insurance
Employees can take up to 16 weeks of short-term disability for 60% tax-free pay with benefits remaining active. Long-term disability is also available at 60% tax-free.
Dental Benefits
We provide free dental coverage for employees and eligible dependents. In addition, the plans have an orthodontia benefit. Annual in-network cleanings and exams are covered at no cost.
Vision Benefits
Snap provides a free vision plan for employees and eligible dependents. The plan includes a LASIK benefit and a $200 annual frame/contact lens allowance.
Health Insurance Benefits
We provide free PPO and HSA plans to employees and their dependents with the option to buy-up to an enhanced PPO plan with lower co-pays. In CA, Kaiser HMO is another free medical plan option.
Life Insurance
We provide Basic Life and AD&D insurance at 2x salary at no cost.
Wellness Programs
Snap's wellness program, SnapFit, offers events, programs, education, and more that will help you stay fit across four pillars: Mind, Body, Money, and Health!
Onsite Gym
Team workouts
Retirement & Stock Options Benefits
401(K)
Snap offers a retirement savings plan that allows you to save for your retirement on a pre-tax and/or post-tax basis.
401(K) Matching
Snap matches 100% up to 3% and 50% on your 4th and 5th contribution to both your pre-tax and/or Roth elective contributions and the match is immediately vested. We also offer the Mega Backdoor Roth.
Company Equity
Snap offers compensation packages that allow you to share in Snap's long-term success!
Child Care & Parental Leave Benefits
Child Care Benefits
Snap provides back-up child care at a subsidized rate for up to 80 hours per year.
Generous Parental Leave
Non-birthing parents receive up to 16 weeks of full pay and birthing parents receive up to 26 weeks of full pay.
Family Medical Leave
Snap provides up to 6 weeks of full pay as part of our Family Caregiver Program.
Adoption Assistance
Snap will reimburse up to $40k towards any adoption expenses and $80k towards surrogacy expenses you incur and you are eligible for up to 16 weeks of full pay to bond with your new child.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Salaried employees have a flexible vacation policy approved at their manager's discretion. Hourly employees get 15 days of vacation which jumps up to 20 days after 4 years of service.
Generous PTO
Paid Volunteer Time
Employees are allotted four hours of paid time off to volunteer at charities that align with the company’s philanthropic pillars: youth, education, and arts.
Paid Holidays
9 paid holidays plus a floating holiday for hourly employees.
Paid Sick Days
Snap provides 15 sick days per year if you're feeling under the weather.
Perks & Discounts
Casual Dress
We want to make sure you feel welcome at Snap Inc. Our team dresses casually, so feel free to do the same!
Commuter Benefits
Our Commuter Benefit allows you to use tax-free funds to pay for parking and public transportation — such as train, subway, bus, ferry, trolley, or vanpool — as part of your daily commute to work.
Company Outings
There are various social events to choose from, ranging from cultural, health & fitness, personal development, volunteering, arts & crafts, and more.
Free Daily Meals
We have two onsite restaurants at the Business Park headquarters, and one onsite restaurant at our building in Venice. We offer breakfast, lunch, and dinner plus great coffee!
Stocked Kitchen
All offices are stocked with free snacks, drinks, coffee, etc.
Parking
Our headquarters offers parking if you decide to skip the Commuter Benefit.
Recreational Clubs
Employees can participate in sports leagues through SnapFit. We also offer team fitness classes, hikes, races, and more.
Relocation Assistance
To help you get to your new city safe and sound, Snap assists with eligible candidates' relocations through final move flights, storage, package & delivery, corporate housing, moving cash, and more.
Fitness Subsidies
SnapFit offers gym perks and discounts, and we also have an onsite gym — with free fitness classes — at our Snaplab office in Venice!
Professional Development Benefits
Job Training & Conferences
Snap has a Learning & Development program that enables employees to continue honing their skills, and individual teams have budgets to send eligible employees to industry conferences, trainings, etc.
Diversity Program
We strive to create a culture of inclusivity through employee resource groups, internal development programs, unconscious bias training, networking opportunities, recruiting initiatives, and more.
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available

An Insider's view of Snap Inc.

How would you describe the company’s work-life balance?

The work life balance at Snap is unmatched! I’ve worked at different tech companies, but what Snap offers is so unique. We have offices around the globe and whenever I travel, I make it a point to visit the local office to get some work done. Also, having flexible work hours encourages you to strike a nice balance between work and play.

Jasmeet

Reporting & Insights Analyst

What does your typical day look like?

A supply chain role is synonymous with unpredictable days. My daily priorities often revolve around solving complex challenges for my global business partners that happen overnight. But getting to be involved in product development with my engineering team in LA and working across global cultures to bring a product to life is extremely rewarding!

Anukul

Global Supply Manager, Snaplab

How has your career grown since starting at the company?

I joined Snap a year after college without any experience tackling problems of this scale. The fast-paced work, diversity of problems, freedom to fail, strong mentorship from the smartest minds in the industry, and room to make a notable impact propelled me from a junior hire to a technical lead in just 2 years. I’ve grown from mentee to mentor.

Winston

Information Security Engineer

How do you collaborate with other teams in the company?

The Research team helps Snap innovate in some of the newest and most interesting areas of technology. We love being able to make an impact on all of Snap’s products by taking tough technical challenges and solving them with state-of-the-art approaches.

Jung

Program Manager, Research

Snap Jobs In Los Angeles, CA
9

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We are looking for Marketing Science Partners to join Team Snapchat! As a member of our Marketing Science US Vertical team, you will leverage insights, measurement, and learning plans to help advertisers in their vertical maximize ad performance on Snapchat. Snap’s Marketing Science Partners work collaboratively across sales, measurement product, and product marketing to drive adoption of the most important and performant ad-buying and measurement tools Snapchat has to offer. Alignment to verticals and advertisers will depend on the location that this role is based in (New York, Santa Monica, or Chicago). 

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We’re looking for a dynamic, high-judgement Release Engineer to join the Snapchat Release Team! Working closely with Engineering and Design, you will be part of the control center, helping make critical decisions that impact millions of Snapchatters around the world. You’ll collaborate closely with Engineering, Design, Customer Operations, Communications and Leadership to create & drive release process improvements that rapidly deliver reliable, high quality software to our customers.

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As a Product Manager on our Platform Integrity team, you will build and ship innovative products by working with cross-functional leaders in engineering, data science, and policy. You will also own critical platform services such as in-app reporting, review tool systems and grow Snap’s proactive abuse detection systems. You’ll collaborate with Customer Operations, Engineering, and our product teams to help keep Snapchatters safe. This is an influential and strategic role within the Moderation team.

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Push the limits of mobile devices and create great user experiences. Build smooth, stable, and fun products. Develop features from design through implementation and launch. Evaluate technical tradeoffs of every decision and work with design on the best UI and infrastructure practices. Perform code reviews that guarantee code quality.