LOCATION:       Remote
TITLE:               Sales Enablement & Training Manager
REPORTS TO:   VP, Sales Operations

The Sales Enablement & Training Manager collaborates with solution owners, product marketing, domain experts and marketing teams on short and long-term sales enablement strategy. Develops and delivers in-depth sales training, provides subject matter expertise, and provides support for marketing campaigns to maximize the sales team’s ability to sell new and existing solutions.

What You'll Do:

• Collaborate with solutions owners, marketing and sales teams to identify sales training needs based on go-to-market plans, and sales forecasts and results.
• Define competency models for each customer facing role to be leveraged in hiring, onboarding, and ongoing development programs.
• Work with sales leadership to define hiring profile for all customer facing reps.  Build interview guides and scorecards inclusive of demonstrative interviewing for key selling skills and train first line managers on effective interviewing 
• Define, develop and deliver onboarding program that reduces the ramp to revenue for new hires.
• Define standards for ongoing training that includes: knowledge transfer, practice sessions and post training field coaching to ensure inculcation of new skills, knowledge and process expertise.  
• Define standards for ongoing training that includes: knowledge transfer, practice sessions and post training field coaching to ensure inculcation of new skills, knowledge and process expertise.  
• Design and deliver solution-based and broad-based sales training workshops and events
• Partner with sales management to identify opportunities and gaps in individual outcomes; develops resources and individual coaching plans, and provides support to sales management and sellers
• Conduct broad-based and product specific sales training for existing sales team and new hires via in-person, virtual and self-paced delivery
• Collaborate with sales effectiveness teammates on new approaches and techniques in sales training and adult learning theory
• Represent sales operations on multiple cross-functional projects and initiatives
• Conduct sales analysis and reporting utilizing the CRM system.
• Compile data for Sales KPI’s.

What you bring to the table:

• Ability to identify sales training needs to develop and deliver both targeted and broad-based sales training content to existing and new sellers
• Ability to synthesize and analyze data and provide insights to internal partners regarding gaps and opportunities, and translate to actionable sales training needs and outcomes
• Strong communication and relationship building skills, including the ability to build trusted partner relationships with solution owners, marketing teams, sales managers 
• Strong understanding of the dynamics and customer expectations
• Ability to manage multiple priorities in a fast-paced, dynamic environment
• Attention to detail and accuracy

What you’ll need: 

• 5+ years sales training experience
• Sales training experience in a SaaS environment preferred
• Experience with Excel and CRM software (Salesforce preferred)

Who We Are:

TigerConnect is healthcare’s most widely adopted communication platform – uniquely modernizing care collaboration among doctors, nurses, care teams, and patients. TigerConnect is the only solution that combines a consumer-like user experience for both clinical and patient communication with serious security, privacy, and clinical workflow requirements that today’s healthcare organizations demand. TigerConnect accelerates productivity, reduces costs, and improves patient outcomes. Trusted by more than 7,000 healthcare organizations, TigerConnect maintains 99.99% verifiable uptime and processes more than 10 million messages each day. We are recognized as a top Cyber Security Company to Know, one of the 5 Sizzling Silicon Beach Startups to Watch by Entrepreneur, Best Places to Work in Healthcare 5 years in a row (2015, 2016, 2017, 2018, and 2019) and Built In LA’s 2021 Best Places to Work, Best Midsize Companies to Work, Best Paying Companies and Best Perks & Benefits. 

Why We’re Different:

• We are the largest provider of clinical communication and collaboration solutions in the U.S.
• We're making much-needed, major changes in the healthcare industry - allowing nurses and doctors to treat more patients, more quickly
• Prime office space in the major tech ecosystems of California - Silicon Beach and Silicon Valley - each complete with a loaded fridge and tons of other perks (think rock climbing wall, food trucks, yoga, happy hours & more)
• An opportunity to work closely with a proven executive team, board, and serial entrepreneurs (www.tigerconnect.com/about)
• A fun environment that embraces a “work hard-play hard” culture
• We have team members that love what they do and are willing to go the extra mile to help clients, support the company's rapid growth, and ultimately optimize healthcare workflows
• This is a full time opportunity with a competitive salary, medical benefits, and 401K matching plan
   

TigerConnect is an Equal Opportunity Employer.

*Recruiting firms that submit resumes to TigerConnect without first entering into a written contract with TigerConnect will not be entitled to any compensation on candidates referred by that firm.