Sales Development Representative, New Markets (Entry Level)

| Greater LA Area
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ServiceTitan is the world’s leading all-in-one software for residential and commercial businesses. Our Sales team helps drive the entire company forward by bringing our software platform to new customers - every single day. 

We are a tight-knit, high-energy crew that consists of Sales Development, Account Executives, and Sales Operations team members. We have a shared passion for helping residential contractors take their business to the next level, and nothing makes our team happier than seeing stellar feedback from customers who have had the opportunity to leverage ServiceTitan for their businesses!

Entry-Level Sales Representative

As an Entry-Level Sales Rep (aka Lead Development Rep), you will be responsible for calling potential prospects, qualifying to make sure they are a good fit for our software, and to get them excited about ServiceTitan. You will be a part of the New Markets team and help to enrich lists of prospects from a wide variety of industries that our team is researching. While not all prospects may not be a good fit today, it is helpful to learn and understand the overall market to support it in the future.

The role will require a high volume of prospecting and lead qualification, as well as testing some of our hypotheses on market segmentation to support our sales team in customer acquisition. Providing feedback and insights is central to the role and will require a collaborative spirit and attention to detail. 

This is the perfect role for anyone looking to jump start their career in software sales. You will join a culture where growth and teamwork are essential to long term success.

As our Lead Development Rep, you will:

  • Identify and qualify prospective businesses that would be a great fit for ServiceTitan’s software service or early adopters and influencers in their space
    • Pinpoint key people/stakeholders within those companies and engage them in a high volume of phone  and personalized email touch points
  • Invite  qualified prospects into early advisory programs for product input
  • Create recommendations on new data to collect to properly score leads and segment the market and help solidify or adjust marketing segmentation strategies
  • Help solidify or adjust marketing segmentation strategies
  • Generate and maintain expert knowledge of the ServiceTitan software product, the home services industry, competition, market happenings, and trends
  • Empower potential customers to discover unmet needs with their business and how we can deliver extraordinary value
  • Achieve and exceed monthly sales metrics

To be successful in this role, you'll need: 

  • Prior experience in a customer-facing sales, support, or management role or relevant internship experience (recent grads, or those looking to pivot into technology sales, please apply!)
  • Ability to handle objections and articulate product value proposition with any level of detail or brevity
  • Strong interpersonal skills and friendly professional demeanor on the phone
  • High level of emotional intelligence, passion, ambition, with a team-player mentality
  • Tenacious work ethic with a desire to be a top performer
  • Resourcefulness and adaptability to new responsibilities and fast-paced work environment

Your Journey to Success

1 Month:

  • Complete STartUp and MeasureUp (ServiceTitan’s New Hire Orientation program)
  • Learn the LDR function - Value of role and opportunity, expectations, and ground work to execute day to day functions
  • Deep dive into understanding trades industry, customer persona, and ICP
  • Meet the amazing New Markets team and cross functional sister departments

2 Months:

  • Begin qualifying if prospects across a variety of industries and asses if they are a fit for ServiceTitan 
  • Handle discovery and qualification calls and build basic knowledge of our research markets
  • Confidently handle common objections, and reinforcement of product value

3 Months:

  • Fully ramped LDR consistently meeting daily activity requirements and building a pipeline of warm prospects for our SDR team to reach out to 
  • Developed rapport and collaborative partnerships with other Titans to achieve goals
  • Weekly 1:1’s with Manager for continuous development and career pathing

9 months:

  • Continually hitting and exceeding goals
  • Mentor and resource for incoming LDR’s
  • Career development to become an SDR at ServiceTitan

#LI-SL1

About ServiceTitan

ServiceTitan is the world’s leading and fastest-growing software technology platform for the trades, a trillion-dollar global industry. We help small business entrepreneurs run and grow their businesses. For more information about ServiceTitan, visit www.ServiceTitan.com.

Perks & Benefits

1. Work/Life Balance: flexible work schedule, flexible PTO
2. Family-Friendly Benefits: extended parental leave, pregnancy support, 20k in adoption reimbursement, Snoo Smart Sleeper, back-up childcare credits, legal benefit, discounted pet insurance
3. Enrichment: ongoing learning culture with access to Linkedin Learning and professional development workshops, diversity charter groups, orientation program, career pathing opportunities, mentorship programs
4. Health & Wellness: company-paid medical/vision/dental/life insurance/disability, employer HSA contribution, free One Medical membership, care coordination support, 401(k) with company match, stipend for home office equipment/supplies, gym discounts, monthly cell phone stipend

Equal Opportunity Employer

ServiceTitan does not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. At ServiceTitan, our mission is to help our Titans and customers achieve the extraordinary. We are an equal opportunity employer and we celebrate the diversity that each Titan brings to the table. We believe that the convergence of fresh, unique perspectives and experiences from all walks of life is what makes our product and culture so great - and there's always room for more.

CCPA Notice for CA Residents applying to Jobs at ServiceTitan

Please review the CCPA Notice here: ServiceTitan CCPA California Privacy Notice

Life at ServiceTitan 

http://instagram.com/lifeatservicetitan | https://www.themuse.com/profiles/servicetitan | https://www.builtinla.com/company/servicetitan-inc

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • ASP.NETFrameworks
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • FigmaDesign
    • AsanaManagement
    • JIRAManagement
    • HubSpotCRM
    • SalesforceCRM
    • MailChimpEmail
    • MarketoLead Gen

Location

Our neighborhood is considered a "crossroads" and "gateway" city. We have suburban life on one side and city life on the other.

An Insider's view of ServiceTitan

How do you collaborate with other teams in the company?

I usually prefer communicating and collaborating via slack or emails, but if I am looking for a rapid solution then I would walk over to them.

Dave Avetikyan

Data Engineer

What are some things you learned at the company?

I've been part of teams throughout my career, but here at ServiceTitan I've had a chance to collaborate in full with my colleagues. I've also learned new things about being accountable to your teammates, the power that transparency has in keeping teams together, and the benefits of being open and candid.

Jason Mulero

Senior Learning & Development Specialist

What makes someone successful on your team?

Empathy, determination, and resourcefulness!

You're the main point of contact for a complex, detail-oriented implementation schedule that has concurrent timelines and moving parts. You need to be cool and collected in the face of high-stress situations, all while delivering an excellent customer experience.

Kathy Chang Sercu

Sr. Manager, Enterprise Implementation

What are ServiceTitan Perks + Benefits

ServiceTitan Benefits Overview

We are committed to supporting our Titans through different stages of life.

Young and early in your career? You are going to love our 401(k) employer match, pet insurance, financial planner access, and that we pay 100% for your health, dental, and vision insurance.

Looking to grow your family? We got you covered with benefits ranging from adoption assistance up to $20,000, a 6-month Snoo Smart Sleeper rental, Ready, Set, Food! food allergy prevention, and paternal leave of 100% pay for up to 16 weeks (in addition to any disability or state paid family leave!).

Culture
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
ServiceTitan's incredibly generous health plan covers 100% of the cost and 80% for dependents.
Life Insurance
Pet Insurance
ServiceTitan offers Pet Insurance to our Titan pets.
Wellness Programs
ServiceTitan partnered with Fitspot to bring onsite massages and exercise activities to the office
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
ServiceTitan provides employees with a 401(k) matching plan managed by Empower. We match 6% of contributions up to 3% of an employee's annual gross pay.
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
In addition to disability and state paid family leave, ServiceTitan offers 16-weeks of parental leave for the primary caregiver and 8-weeks of parental leave for the non-primary caregiver.
Flexible Work Schedule
Remote Work Program
Our remote work program allows employees to work remotely 1 day per week.
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Adoption Assistance
We reimburse up to $20,000 for eligible adoption expenses and offer 16-weeks of parental leave for the primary caregiver and 8-weeks of parental leave for the non-primary caregiver.
Return-to-work program post parental leave
Company sponsored family events
ServiceTitan sponsors family oriented events multiple times per year.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Aside from our annual summer picnic and holiday party, we always make time to have happy hour with the team. In addition, we value team building, so we often take team offsites.
Game Room
Happy Hours
Parking
Pet Friendly
Recreational Clubs
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available

Additional Perks + Benefits

We really listen to the feedback of our employees and want to make sure that each perk is thought out and mindful for everyone.

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