Relationship Manager, Los Angeles/Orange County

| Greater LA Area

At Edmunds we’re driven to make car buying easier. Ever since we began publishing printed car guides in the 60’s, the company has been in the business of trust, innovating ways to empower and support car shoppers. When Edmunds launched the car industry’s first Internet site in 1994, we established a leadership position online and have never looked back. Now, as one of the most trusted review sites on the Internet, almost 20 million visitors use our research, shopping and buying tools every month to make an easy and informed decision on their next car. For consumers, we bring peace of mind. For dealers, we make tools to help them solve their problems and sell more cars. How do we do it, you ask? The key ingredients are our enthusiastic employees, progressive company culture and cutting-edge technology. Want to join the team? Read on to find out how!

What You’re Applying For:

The B2B Field Relationship Manager’s core roles are to increase company sales, retain dealers, and use consultation techniques to improve dealer and company performance. Managing a set book of business that is generated by the field sellers, the relationship manager is the point person for the dealer. The Relationship Manager forwards all dealer technical issues to Dealer Operations and concentrates on performing outbound consultation meetings with their dealers. The Relationship Manager analyzes current dealer spend and determines products that will increase dealers’ current share of wallet. Utilizing CRM data mapping tools, the Relationship Manager dissects their territory based on multiple data points to prioritize upsell opportunities and increase team efficiencies. The Relationship Manager researches dealer product usage and tailors retention visits to prove Edmunds’ value. The position also creates customized and personalized content that they train to each new dealer. The Relationship Manager also studies their territory for patterns, themes, and challenges. The findings are compiled and shared with Dealer Operations, Product, Marketing, and Sales to develop better efficiencies, address gaps in service, and improve products.

What You’ll Do:

  • Achieve and exceed monthly sales/renewal goals as set by management
  • Accountable for maintaining an assigned base of dealers to retain their current “core” business (3/4 of their bonus structure) and expanding their product portfolio
  • Responsible for increasing a dealer’s “share of wallet” by upselling them into more products which affects 1/4 of their bonus structure.
  • Be in the field the majority of the time, and drive daily.
  • Onboard new dealers after they are sold by field Account Executives and installed by Dealer Operations by conducting Launch Trainings in-person at their locations
  • Conduct consultative “Optimization Analysis” to new dealers in-person at their locations, discovering areas to improve their product usage
  • Conduct “Check ins” to dealer principals and general managers in-person at their locations, proving the value Edmunds is delivering to the dealer
  • Utilizing MapAnything to strategically improve territory upsell penetration
  • Discover and document patterns, themes, and challenges being seen and heard in your territory. Sharing and collaborating with other teams to determine better methods or products to improve the Edmunds’ experience for our dealers
  • Responsible for updating relevant customer information - including but not limited to activity, funnel, opportunity updates, and maintenance of monthly goals with Salesforce CRM
  • Quickly learn about and adapt to new products and services
  • Handle minor technical issues for dealers and pass more advanced issues to account managers in Dealer Operations

Challenges:

  • Each Relationship Manager needs to be self-motivated and a self-starter because each upsell situation is different
  • Dealers are consistently busy and may not have time to return your phone call. A Relationship Manager needs to be persistent and maintain consistent visits and follow up regularly
  • Some dealers who are questioning their results may become passionate. A Relationship Manager must have the confidence in the Edmunds’ product and the ability to defuse heated conversations.

What You Need:

  • 1 - 3 years sales and relationship management experience with an emphasis on retention sales.
  • Prior account management or sales experience with a history of working to retain and grow existing accounts
  • Ability to travel
  • Ability to work independently and think strategically regarding customer account retention and development
  • Must be able to be flexible and adapt to each sales and selling interaction with a dealer
  • Strong oral and written communication, analytical, problem solving and closing skills
  • Proficiency with MS Office (Word, Excel, PowerPoint)

Preferred Qualifications

  • Automotive industry experience
  • Experience in a quota-based sales environment
  • Demonstrated stable track record of success in Sales
  • Previous experience selling to automotive customer base
  • Previous experience forecasting sales revenue
  • Proficiency in Salesforce CRM

Working @ Edmunds.com:

Employees think it’s a pretty great place to work and some pretty impressive publications think it is too: we’ve been recognized as one of the best places to work by the LA Business Journal (for the last 5 years!), Wall Street Journal, Business Week Magazine and Architectural Record. If you’re interested in learning more and joining our mission, we’d love to hear from you!

*LI-DNP

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Technology we use

  • Engineering
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • ScalaLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • Twitter BootstrapLibraries
    • ExpressFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • SparkFrameworks
    • HBaseDatabases
    • MongoDBDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • DynamoDatabases

Location

Conveniently located at the Colorado Center, near the intersection of Cloverfield and Colorado.

An Insider's view of Edmunds

What’s the vibe like in the office?

This is not your average corporate office. Everyone is friendly and welcoming. While we're here to get work done, not everything is all business. People here understand the importance of human relationships. Not only are we co-workers, but many of us are also friends, close ones even. To top it off, our office is fun and encouraging to take breaks!

Denise

Technical Lead

What does your typical day look like?

Each day I start by building the Edmunds story from the ground up. Using our own unique reporting tools and in collaboration with our product, analytics and marketing team, I can speak to the value of Edmunds. Once this information is complied, I head out to meet with our dealer partners to go over program results, listen, assess their needs.

Chantal

Account Executive, Major Accounts

What makes someone successful on your team?

I have grown more here than any other company. I am fortunate to have had the opportunity to move between several teams. Each time, it challenged me to pick up new skills. Edmunds has a culture of continuous learning. In my time here, I have participated in study groups to learn: programming language theory, machine learning, and iOS development.

Carlos

Director, Digital Futures Engineering

What are Edmunds Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Daily stand up
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Fitness Subsidies
Professional Development Benefits
Tuition Reimbursement
Lunch and learns
Promote from within
Mentorship program
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