ABOUT US

Car repair delivered | A new way to repair your car in your driveway or at our shop

Backed by Daimler AG, RepairSmith provides the most convenient car repair and maintenance. For the first time, car owners can choose to get their repair delivered to their driveway or drop it off at our shop. We deliver an upfront price, online booking, after-hours support, and a full warranty.

Our delivery mechanics are committed to customer satisfaction to deliver an exceptional experience for car owners in their driveway. Our certified shops are 4+ star rated and fully vetted on-site by our team. We stand behind all work, delivery and drop off, with a 12-month / 12,000-mile warranty.

THE JOB:

The Manager, Fleet Accounts will work closely with the Director, Fleet Sales as the lead point of contact for all fleet accounts and any matters specific to them. The main objective is to build and maintain strong customer relationships, develop new business from existing clients, and actively seek new sales opportunities. This includes but is not limited to the day-to-day operations, overseeing the appointments and ensuring all deliverable are met, helping to create monthly reports and finding ways to maximize revenue/profit. Manager, Fleet Accounts may also answer client inquiries and identify new business opportunities. In this role you will liaise with cross-functional teams to improve the entire customer experience, particularly operations (delivery team, service writers, dispatchers, mechanics, customer service.)

Ultimately, a successful Manager, Fleet Accounts will collaborate with our Director, Fleet Sales to achieve quotas while keeping our clients satisfied and engaged with our services in the long-run.

WE WILL DEPEND ON THIS PERSON TO:

• Act as the main point of contact for all fleet customers
• Build and maintain strong relationships with accounts
• Negotiate contracts and close agreements to maximize profits
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of repair services according to customer needs and objectives
• Clearly communicate the progress of monthly/quarterly initiatives to internal stakeholders and clients
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Prepare reports on account status
• Collaborate with sales director to identify and grow opportunities with existing accounts and potential new accounts 
• Assist with challenging client requests or issue escalations as needed

WHAT YOU BRING:

• Outgoing character and “get it done mentality” are core requirements 
• 5+ years of account management experience with a B2B emphasis 
• 3+ years of customer-facing experience in high-tech or automotive environment 
• Consultative account management experience and or training
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Track record of success in customer satisfaction and retention 
• Understanding of fleet customer requirements (Uptime, TCO, business needs)
• Preferred knowledge of fleets and their procedures and requirements 
• Strong verbal and written communication, and presentation skills
• Demonstrated experience with problem solving
• Experience working with cross functional teams
• Willingness to attend industry conventions and events 
• Proficient in Excel, PowerPoint and Word preferred
• Experience in Salesforce operation
• BA/BS degree in Business Administration, Sales or relevant field

WORKING WITH US:

• Competitive salary (DOE) 
• Unlimited vacation time 
• Work from home capabilities 
• 100% company paid employee medical, dental and vision insurance
• Casual atmosphere and great people to work with 

Interviews will take place after resumes have been screened for minimum requirements. Please note that this position is not restricted solely to the responsibilities listed above and that the job scope and responsibilities are subject to change.

REPAIRSMITH, INC. IS AN EQUAL OPPORTUNITY EMPLOYER. ALL QUALIFIED APPLICANTS WILL RECEIVE CONSIDERATION FOR EMPLOYMENT WITHOUT REGARD TO RACE, COLOR, AGE, RELIGION, SEX, NATIONAL ORIGIN, DISABILITY, PROTECTED VETERAN STATUS, OR ANY OTHER CHARACTERISTIC PROTECTED UNDER FEDERAL, STATE OR LOCAL LAW.