Manager, Customer Success (Remote)

Overview:

The Customer Success team helps our customers be successful using Weedmaps to grow their business. We are looking to add a Manager, Customer Success role to lead a team of Customer Success Representatives and Account Strategists. This team is responsible for advising clients on Weedmaps ad services while driving product adoption across our WM Business offering. Based in Los Angeles or Irvine, this role will be overseeing day-to-day management of a team, with responsibility of achieving the team’s monthly revenue targets and ongoing customer success in partnership with the Client Sales team.

As Manager, Customer Success, you will be working with your team to achieve monthly client retention, client listing improvement, and cross product adoption targets while keeping the team motivated and productive. The right person will be a strong people manager, have deep experience developing successful Customer Success teams, and brings a track record of reliably delivering against revenue or other sales goals.

The impact you'll make:

• Actively coach, develop and lead your team in customer success effectiveness and efficiency and serve as a customer success leader within the broader organization
• Own the defined quota for a sales team based on revenue from ad services and product adoption across our WM Business offering
• Identify new tactics and opportunities to drive both client retention, client listing improvement and cross product adoption for your team and region
• Build and manage a high-performing team by recruiting top tier talent, retaining and rewarding existing talent, managing resources effectively and efficiently, and demonstrating great leadership everyday
• Develop and nurture a performance driven culture that celebrates the right wins and quickly addresses gaps
• Be an expert in the consultative sales process and lead your team to use this skill to win and nurture client accounts
• Monitor all key metrics across your team related to quota, SLA, and OKR success and use that data to guide their daily effort and focus them on hitting targets
• Partner closely with Client Sales partner in Territory
• Partner closely with sales leadership to develop and execute regional revenue strategy
• Provide thought leadership within the organization as it relates to the WM Business suite of products
• Advise Sales and Product Management regarding market opportunities, sales positioning, use of resources and strategic planning
• Provide deep knowledge and insights to drive creative and long term improvements to our overall platform offering
• Own quarterly sales forecasts, target setting, planning and budgeting for your team

What you've accomplished:

• BS/BA Degree
• 6+ years of experience with proven success in a customer or client success management / leadership role within online, digital media, or software sales
• 4+ years of people management, with substantial experience in coaching and performance management 
• Track record of reliably delivering against client retention, revenue or other sales goals
• Cross-functional team leadership, influence, management, and alignment experience 
• Strong planning and organizational skills
• Comfort with, and ability to operate at an aggressive, accelerated, iterative pace in a dynamic environment
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization

Our Benefits:

• 100% paid employee monthly Medical, Dental and Vision premiums AND 80% paid dependent monthly premiums
• HMO (California residents only) and PPO option offered through United Healthcare
• Company-paid $50,000 in Basic Life/AD&D (Accidental Death and Dismemberment) coverage
• 401(k) Retirement Plan: 100% match on the first 1%. 50% match from 2-6% of employee contributions
• 3 weeks PTO (accrued) and 5 sick days (immediate)
• Supplemental, voluntary benefits
• Kindbody (family planning/fertility) including up to $10,000 towards cash-pay services
• Goodly (Student Loan Repayment/529 Education Savings) including a company contribution of up to $1,000/year 
• Flexible Spending Accounts (Medical, Dependent, Transit and Parking)
• Voluntary Life Insurance
• Critical Illness
• Accident Insurance
• Short- and long-term disability
• Pet Insurance
• Paid parental leave
• During current work-from-home:
•  Reimbursements for home office setup and monthly WiFi

Our Culture:

• 11 company-paid holidays
• Catered lunch and snacks provided while working in the office
• Snack boxes sent straight to your door during work-from-home
• Casual work environment, read no fancy clothes required, but you are free to dress to the nines!
• Monthly virtual happy hours
• Quarterly all-hands meetings

Weedmaps is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law, and will not be discriminated against on the basis of disability. We are looking for the smartest and most passionate people who want to join our team and develop the services, systems, and marketplaces that will serve the marijuana industry in the decades to come. Our company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.

Applicants may be entitled to reasonable accommodations under the terms of the ADA and state/local laws.  Please inform us if you need assistance participating in the interview process.

About Weedmaps:

Founded in 2008, WM Technology is a leading technology and software infrastructure provider to the cannabis industry, comprising a B2C platform, Weedmaps, and B2B software, WM Business. The cloud-based SaaS solutions from WM Business provide an end-to-end operating system for cannabis retailers. WM Business’ tools support compliance with the complex, disparate, and constantly evolving regulations applicable to the cannabis industry. Through its website and mobile apps, WM Technology provides consumers with the latest information about cannabis retailers, brands, and products, facilitating product discovery and driving engagement with our retail and brand customers.

WM Technology holds a strong belief in the power of cannabis and the importance of enabling safe, legal access to consumers worldwide. Since inception, WM Technology has worked tirelessly, not only to become the most comprehensive platform for consumers, but to build the software solutions that power businesses compliantly in the space, to advocate for legalization, social equity, and licensing in many jurisdictions, and to facilitate further learning through partnering with subject matter experts on providing detailed, accurate information about the plant.

Headquartered in Irvine, California, WM Technology supports remote work for all eligible employees. Visit us at www.weedmaps.com.

#LI-REMOTE #WMFromAnywhere