Lead Development Representative (Evergreen) at ServiceTitan

| Greater LA Area
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ServiceTitan is the world’s leading all-in-one software for commercial and residential businesses. Our Sales team plays a critical role in showing potential customers how our technology is not only able to transform business but also lives. The first step in the customer journey begins within our Sales Development team.
As an Entry-Level Sales Rep (aka Lead Development Rep), you will be responsible for calling potential prospects, qualifying them to make sure they are a good fit for our software, and get them excited about ServiceTitan. You will be a part of the sales development team and help enrich lists of prospects from a wide variety of industries that ServiceTitan services. 
The role will require a high volume of prospecting and lead qualification. This role is critical in expanding TAM for the sales development organization and is instrumental in the success for the sales organization. 
You will be given extensive coaching and development from managers, enablement coaches, and various teams to ensure you are set up for success. This role is perfect for anyone looking to jump start their career in software sales. There is a very defined career path into the SDR role for someone who is hungry to learn, coachable and strives for excellence.
** We are open to remote candidates **

As a Lead Development Representative, you will:

  • Enrich known accounts to the point that they are a high quality workable lead
  • Identify and qualify prospective businesses that would fit ServiceTitan’s ideal customer profile 
  • Pinpoint key people and stakeholders within those companies and engage them in a high volume of phone and personalized email touch points
  • Invite qualified prospects into early advisory programs for product input
  • Create recommendations on new data to collect to properly score leads and segment the market and help solidify or adjust marketing segmentation strategies
  • Help solidify or adjust marketing segmentation strategies
  • Generate and maintain expert knowledge of the ServiceTitan software product, the home services industry, competition, market happenings, and trends
  • Empower potential customers to discover unmet needs with their business and how we can deliver extraordinary value
  • Achieve and exceed monthly sales metrics

To be successful in this role, you'll need:

  • Exceptional verbal and written communication skills to make multiple phone and e-mail contacts per day
  • Ambition because you recognize everyday is a new opportunity for you to be better than yesterday
  • To be coachable with an appetite to seek and, most importantly, adapt feedback that is given
  • To be a team player by effectively collaborating and being a positive influence to your colleagues
  • To be adaptable and think outside the box to proactively address potential roadblocks and/or issues

Your Journey to Success:

1 Month

  • Complete STartUp and MeasureUp (ServiceTitan’s New Hire Orientation program)
  • Learn the SDR function - Value of role and opportunity, expectations, and ground work to execute day to day functions
  • Deep dive into understanding trades industry, customer persona, and ICP
  • Meet the amazing XDR team and cross functional sister departments
  • Begin manual and phone enrichment of net new accounts 

2 Months

  • Pass all SDR Onboarding certifications 
  • Enrich known accounts to collect accurate information and deliver 300 high quality workable accounts per month

5 Months

  • Begin qualifying if prospects are a fit for ServiceTitan and handling discovery calls
  • Confidently build and maintain sales pipeline, handle common objections, and reinforcement of product value

6 Months

  • Fully ramped SDR hitting, or exceeding, quota 
  • Developed rapport and collaborative partnerships with other Titans to achieve goals
  • Weekly 1:1’s with manager for continuous development and career pathing

12 months

  • Continually hitting and exceeding quota 
  • Mentor and resource for incoming SDR’s
  • Career development for future opportunities within the organization 

     

About ServiceTitan

ServiceTitan is the world’s leading and fastest-growing software technology platform for the trades, a trillion-dollar global industry. We help small business entrepreneurs run and grow their businesses. For more information about ServiceTitan, visit www.ServiceTitan.com.

Perks & Benefits

1. Work/Life Balance: flexible work schedule, flexible PTO

2. Family-Friendly Benefits: extended parental leave, pregnancy support, 20k in adoption reimbursement, Snoo Smart Sleeper, back-up childcare credits, legal benefit, discounted pet insurance

3. Enrichment: ongoing learning culture with access to Linkedin Learning and professional development workshops, diversity charter groups, orientation program, career pathing opportunities, mentorship programs

4. Health & Wellness: company-paid medical/vision/dental/life insurance/disability, employer HSA contribution, free One Medical membership, care coordination support, 401(k) with company match, stipend for home office equipment/supplies, gym discounts, monthly cell phone stipend

Equal Opportunity Employer

ServiceTitan does not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. At ServiceTitan, our mission is to help our Titans and customers achieve the extraordinary. We are an equal opportunity employer and we celebrate the diversity that each Titan brings to the table. We believe that the convergence of fresh, unique perspectives and experiences from all walks of life is what makes our product and culture so great - and there's always room for more.

Life at ServiceTitan https://www.themuse.com/profiles/servicetitan | https://www.builtinla.com/company/servicetitan-inc

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • ASP.NETFrameworks
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • FigmaDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • HubSpotCRM
    • SalesforceCRM
    • MailChimpEmail
    • MarketoLead Gen

Location

Our office is located in a buzzy, vibrant neighborhood with access to great restaurants and bars. Think small-town vibe with big-city amenities.

An Insider's view of ServiceTitan

How do you collaborate with other teams in the company?

I usually prefer communicating and collaborating via slack or emails, but if I am looking for a rapid solution then I would walk over to them.

Dave Avetikyan

Data Engineer

What are some things you learned at the company?

I've been part of teams throughout my career, but here at ServiceTitan I've had a chance to collaborate in full with my colleagues. I've also learned new things about being accountable to your teammates, the power that transparency has in keeping teams together, and the benefits of being open and candid.

Jason Mulero

Senior Learning & Development Specialist

What makes someone successful on your team?

Empathy, determination, and resourcefulness!

You're the main point of contact for a complex, detail-oriented implementation schedule that has concurrent timelines and moving parts. You need to be cool and collected in the face of high-stress situations, all while delivering an excellent customer experience.

Kathy Chang Sercu

Sr. Manager, Enterprise Implementation

What are ServiceTitan Perks + Benefits

ServiceTitan Benefits Overview

We are committed to supporting our Titans through different stages of life.

Young and early in your career? You are going to love our 401(k) employer match, pet insurance, financial planner access, and that we pay 100% for your health, dental, and vision insurance.

Looking to grow your family? We got you covered with benefits ranging from adoption assistance up to $20,000, a 6-month smart bassinet rental, an allergy prevention program for babies, and paternal leave of 100% pay for up to 16 weeks (in addition to any disability or state paid family leave!).

Culture
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
ServiceTitan's incredibly generous health plan covers 100% of the cost and 80% for dependents.
Life Insurance
Pet Insurance
ServiceTitan offers Pet Insurance to our Titan pets.
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
ServiceTitan provides employees with a 401(k) matching plan. We match 6% of contributions up to 3% of an employee's annual gross pay.
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
In addition to disability and state paid family leave, ServiceTitan offers 16-weeks of parental leave for the primary caregiver and 8-weeks of parental leave for the non-primary caregiver.
Flexible Work Schedule
Remote Work Program
Variable dependent on role.
Family Medical Leave
Adoption Assistance
We reimburse up to $20,000 for eligible adoption expenses and offer 16-weeks of parental leave for the primary caregiver and 8-weeks of parental leave for the non-primary caregiver.
Return-to-work program post parental leave
Company sponsored family events
ServiceTitan sponsors family oriented events multiple times per year.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Aside from our annual summer picnic and holiday party, we always make time to have happy hour with the team. In addition, we value team building, so we often take team offsites.
Game Room
Stocked Kitchen
Happy Hours
Parking
Pet Friendly
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available

Additional Perks + Benefits

We really listen to the feedback of our employees and want to make sure that each perk is thought out and mindful for everyone.

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