Inside Sales Manager

| Greater LA Area
Are you known for your high energy and ability to inspire your sales team to achieve greatness? If you’re an overachiever, who enjoys delivering exceptional results and wants to help build our business, this will be an exceptional job opportunity for you!
About the Team:
At ChowNow, we are passionate about serving the needs of over 10,000 restaurants to help them compete in an increasingly technical world. Our team works on products focused on restaurant clients and their diners (who transact over $1 million daily via ChowNow).
We believe positive relationships make our team able to do more with less. You will collaborate, learn, teach, and experiment with new approaches to getting big things done together.
Our team is located in the Playa Vista neighborhood and tech hub of Los Angeles. We believe in equal opportunity for all, and you should too. We’ve been named a Best Place to Work, have been certified as a Great Place to Work, and have a whole bunch of happy employees on Glassdoor.
About the Position:
As our Inside Sales Manager, you will be working with 9-12 highly motivated Account Executives, and will be responsible for helping them to drive results and achieve a higher level of mastery of their roles.
Reports to VP of Sales; directly manages team of Account Executives

Within 1 Month, You’ll..

  • Progress through our Ramp Camp (ChowNow’s New Hire Onboarding Experience)
  • Establish and run weekly team meetings including: 1:1s with your direct reports; define individual goals with each rep to be reviewed and discussed each week with Sales Leadership; report on your team’s quota attainment, progress to weekly / monthly / quarterly goals, and conversion rates
  • Successfully complete ChowNow sales process and methodology training and demonstrate that you can help the team with specific questions and effectively coach the team through open opportunities
  • Understand ChowNow’s Salesforce.com instance. You can customize reports, dashboards, and required data to give you an optimized viewed into AE production.
  • Cross-train in onboarding, customer success, customer support and other functions

Within 3 Months, You’ll..

  • Have diagnosed strengths and weaknesses of your team. Partner with the Training Manager to build your first training session based on your assessment of the most time sensitive area of weakness.
  • Have increased the conversion rate of leads to sales by 5%
  • Hire (or promote) your first Account Executive using the ChowNow Guide to Hiring
  • Build your first training session based on your assessment of the most time sensitive area of weakness
  • Schedule 3 external meetings with ChowNow customers and power users, from recruiters to hiring Directors, to understand why they chose ChowNow and how they see us differentiated in the market; use this information to amend or update our sales playbook
  • Plan and lead your first team offsite; survey results and plan improvements for your next one
  • Develop Ramp Camp training for new AEs

Within 6 Months, You’ll..

  • Have increased the conversion rate of leads to sales by an additional 5%
  • Partner with recruiting team to re-evaluate the account executive hiring process and our AE hiring goals (roughly 4/ quarter)
  • Write two articles to highlight and share our approach to sales leadership on LinkedIn
  • Accurately report and forecast (within 15%) by partnering with your reps, Finance, and Sales Ops
  • Ensure your team maintains high standards of data integrity within our Salesforce.com instance, resulting in increased levels of connection rates with prospects from our sales and marketing programs
  • Identify team workflow needs and work with sales operations and sales leadership to implement process changes and/or new tools in the sales stack
  • Cultivate a great culture within your team resulting in a month-over-month increase in team eNPS score.

Within 12 Months, You’ll..

  • Maintain average sales rep conversion rate of demos to sales of at least 35%
  • Increase and maintain a launched rate of closed/won sales of at least 93%

You Should Apply If:

  • You have 4+ years of proven sales management experience in a fast-growing enterprise SaaS company.
  • You have a proven track record in Inside SMB sales
  • You can demonstrate that you’ve previously built scalable processes and implemented strategies that have successfully grown a sales team
  • You have strong negotiating and strategic selling skills – creating a business plan, assessing territories, qualifying targets and prioritizing sales efforts
  • You have proven ability to develop/drive and thrive in a metrics-driven, process-based environment with high accountability
  • You have knowledge of Salesforce, Apple products, Google Docs and Excel

About Our Benefits:

  • Competitive salary
  • Ongoing training and growth opportunities
  • A "best place to work" winner multiple times where we focus on creating a great employee experience
  • Rock solid medical, dental, and vision plans
  • Open Vacation Policy; paid holidays; we expect you to work hard, but still enjoy your personal life
  • Six weeks of fully paid parental leave (primary and secondary)
  • Employer contributing student loan assistance program
  • Commuter benefits (including Uber Pool)
  • Employee Stock Incentive Plan
  • Quarterly Industry Speakers Series
  • Quarterly Tech Events (Women, LGBTQ, Diversity, Inclusion)
  • Consistent & fair leadership: we’ll share info, set clear goals, show you respect, and treat everyone fairly
  • Enough freedom to spread your wings while still holding you accountable
  • Fully stocked kitchen and cold brew on tap
Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • SwiftLanguages
    • ReactLibraries
    • ReduxLibraries
    • WebpackLibraries
    • JestLibraries
    • EnzymeLibraries
    • Ember.jsFrameworks
    • BottleFrameworks
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • PrincipleDesign
    • WordpressCMS
    • SalesforceCRM
    • MarketoLead Gen

Location

The ChowNow HQ is in the heart of LA's tech scene. Playa Vista is near the beach, the freeways, the airport, & the tech industry action.
12181 W Bluff Creek Dr, Playa Vista, CA 90094

An Insider's view of ChowNow

What are some social events your company does?

Where do I begin?! There’s the ChowNow book club, running club, DineNow, our coffee-match program... Basically if there’s a will, there’s a way to integrate and meet just about anybody! DineNow is a favorite of mine where every month we mark our calendars and head out to a local LA restaurant for a delicious reminder of why our work is so valuable.

Andrew

Talent Sourcer

How has your career grown since starting at the company?

Starting as a graphic design intern and now working as a front-end developer I can definitely attest to ChowNow being an amazing place to grow your career. I've been here a little more than 5 years, and am still growing constantly both personally and professionally.

Kim

Front End Engineer

How do your team's ideas influence the company's direction?

As ChowNow’s Director of Client Operations, my teams are responsible for handling the implementation of our products and services into restaurants. Because we interact with restaurants every day, we are able to act as informants to ChowNow and help drive our product and services roadmap to solve the most pressing problems our client's encounter.

Stephanie

Director of Client Operations

How does your team reward individual success?

Individual success is more than metrics. It’s about being celebrated by your peers when you work hard to accomplish your goals. This takes different forms like winning Weekly Spotlight—or the Frog Trophy, which goes to the top performer because everyone deserves to be recognized for their accomplishments and celebrated amongst the company.

Angie

Lead Customer Support Representative

What are ChowNow Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Parking
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
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