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Head of Sales & Care

| Greater LA Area

Clutter is an on-demand, physical storage and moving, technology company based in Los Angeles that is disrupting the $50B/year self-storage and moving industries. We’ve built an end-to-end logistics and supply chain platform, enabling us to offer consumers a much more convenient solution at price parity with the incumbents. We’ve raised $100M from a number of VCs, including Sequoia Capital, Atomico and GV, formerly Google Ventures. We have 750+ team members and tens of thousands of customers in 7 major markets across the US with plans to be in 50+ markets, domestically and internationally, within the next 5 years!

At Clutter, we're fortunate to be providing a consumer value proposition that people love and one that makes economic sense - a true product/market fit that few startups ever find. To deliver on our promise to consumers, team members and investors, we're focused on hiring, training and retaining exceptional individuals. This means that we have a very thorough interview process and maintain high performance expectations, but we'll always be transparent with you and respectful of your time.

The Opportunity:

We are looking for an accomplished, driven, and process-oriented Head of Sales & Care to manage and build out a high-performing team of ~50 Sales and Care Managers and Agents. This individual will also be tasked with building a remote-only team of agents across the country. This role will report directly to the CEO.

As the Head of Sales & Care - you will:

  • Work closely with the Executive Team to create and implement processes and policies, and to establish and execute on long-term, strategic objectives
  • Manage a growing team of ~50 local and remote employees by providing ongoing feedback and coaching
  • Enforce and strengthen Clutter’s performance management culture by creating performance improvement plans, administering discipline, and identifying training opportunities
  • Collaborate cross-functionally with the Product, Engineering and Operations teams to optimize the customer experience
  • Maintain fiscal discipline by planning, organizing and directing the course of our Sales and Care teams while balancing business growth and profitability goals
  • Drive continuous improvement of the customer experience leveraging data-driven decision-making

What we’re looking for:

  • Bachelor’s degree from a top university (MBA preferred)
  • 10+ years of overall experience, including experience building and managing large remote / virtual teams (minimum 5 years of management experience)
  • Previous experience as a Director or Senior Manager
  • Experience building, coaching and training large teams in a dynamic environment
  • Ability to identify top-tier talent that consistently raises the bar of excellence
  • Ability to leverage complex data to identify trends and drive strategic decisions
  • Flexibility to work in a fast-changing environment with priority shifts and ambiguous situations
Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • SqlLanguages
    • SwiftLanguages
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • Internal A/B Testing PlatformAnalytics
    • BalsamiqDesign
    • InVisionDesign
    • PhotoshopDesign
    • AsanaManagement
    • Pivotal TrackerManagement
    • Internal CRM platformCRM
    • SendGridEmail

Location

Clutter is conveniently located in the middle of the trendy Hayden Tract in Culver City, minutes from the metro stop and downtown eateries.

An Insider's view of Clutter

What are some social events your company does?

During our hackathons, our Product and Engineering teams get together with the rest of Clutter to identify and solve existing and future challenges and deliver a working tech solution within 48 hours, including a chatbot to automate customer interactions and a robot prototype for our warehouses!

Dean

VP of Engineering

What projects are you most excited about?

I love bouncing around from building an A/B testing platform from scratch to launching new verticals to automating processes that make our teams more efficient. I'm now helping Clutter diversify its marketing funnel by expanding our SEO efforts. It's a mix of design, data, strategy, and automation, and it let's me flex different product muscles!

Liora

Senior Product Manager

How does the company support your career growth?

I joined Clutter as a Jr. Marketer, was promoted to Manager within a few months and most recently moved to the Product team! I’ve not only experienced a great deal of professional growth, but my career has been shaped entirely.

Allie

Associate Product Manager

How do you empower your team to be more creative?

We share the product specifications with all engineers in advance and let them express their feedback and technical opinions so that both Product and Engineers are aligned in understanding what we are building, why, and in which timeframe.

Chris

Director of Engineering

What's the biggest problem your team is solving?

We are obsessed with redefining the storage customer experience using technology. Our field operations are complex and communicating the right information at the right time is important so customers can plan their day accordingly. Real-time, thoughtful communication makes an already stressful process of storing and moving that much easier for them.

Brett

Associate Product Manager

What are Clutter Perks + Benefits

Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
Company Equity
Performance Bonus
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Free Daily Meals
Stocked Kitchen
Parking
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
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