Enterprise Account Manager
ABOUT WELL HEALTH
Our Mission: Make healthcare the gold standard in customer service.
What We Deliver: WELLTM Health is a SaaS digital health leader in patient communications and the 2021 Best in KLAS winner in Patient Outreach. WELL Health’s intelligent communications hub is the only two-way digital health solution engaging patients throughout their entire care experience. WELL Health enables conversations between patients and their providers through secure, multilingual messaging in the patient’s preferred communications channel: texting, email, telephone, and live chat. By unifying and automating disjointed communications, WELL Health helps healthcare organizations drive more patient visits, build exceptional patient loyalty, and reduce staffing costs, frustration and turnover.
Our Impact: WELL Health helps 200k+ healthcare providers facilitate more than 1 billion messages for 30+ million patients annually.
Our award-winning culture: In 2021, WELL Health was named #10 on the Forbes list of America’s Best Startup Employers and was also recognized as one of the Best Midsize Companies to Work for in Los Angeles by Built In LA. In 2020, WELL Health was named among the Best Places to Work by Modern Healthcare and ranked #170 on the Inc. 5000 list of fastest growing private companies.
SUMMARY
WELL’s Account Management team is looking for an Enterprise Account Manager to join our growing organization. You will drive clients’ use of the WELL platform and ensure client satisfaction.
You will be responsible for managing an assigned book of business to deliver on all client facing needs. This includes owning all client related operations calls, inquiries, and delivering on operational build items for in-flight projects. Additionally, you will also be responsible for driving strong outcomes and attaining retention for all customers in your assigned book of business. As the liaison between WELL and our clients, you are an expert communicator and client advocate.
This position is an exciting opportunity if you are looking to be at the forefront of healthcare technology and are passionate about client satisfaction.
RESPONSIBILITIES
- Prepare for and lead ongoing client operations calls
- Ensure that all customer requests are appropriately documented, communicated and resolved
- Partner with WELL Support to effectively track, triage, and resolve open issues
- Partner with Sales Operations on strategic account projects or expansion/growth opportunities
- In coordination with Marketing, communicate product functionality and enhancements to your assigned customers
- Develop a deep understanding of WELL's functionality. Fully understand all product features/functions/values
- Develop a trusted advisor relationship with your book of business
REQUIREMENTS
- BA or BS from an accredited 4 year university
- 2-3 years of experience managing Enterprise level clients as an account manager, project manager or equivalent
- Healthcare experience
- Self-motivated, driven individual who takes full ownership of solving problems
- Demonstrated technical aptitude and interest
- Skilled at handling multiple tasks simultaneously
- A mindset of inclusion and inspiration
LOCATION
WELL is headquartered in Santa Barbara, CA with a second office opening soon in Boston, MA. This role is remote friendly, with the ideal candidate being located in the EST timezone.
WORKING AT WELL
- Fantastic company culture – frequent Zoom company events (Lunch & Learns, trivia, yoga, etc.) and daily fun brought to you by many creative Slack channels.
- Employee equity groups – 11 groups available for all to join. Black & Latinx, Women, LGBTQ+, Disability, and many more!
- Learning and development – frequent events and tools available to help our employees #PursueGrowth.
- Career mobility – we promote from within and have opportunities for employees to transfer between teams.
- Santa Barbara office perks – dog-friendly office, healthy (and unhealthy) snacks, Kombucha and beer on tap, light-filled space, standing desks, and the occasional taco truck.
- Company perks and benefits – MacBook Pro provided, unlimited PTO, generous equity package and full health benefits (medical, dental, and vision).
Interested in learning more? Please visit our LinkedIn page or our Life at WELL Instagram (@wellhealthinc). To hear firsthand what it’s like to work at WELL, please view this team video.
Committed to Diversity, Equity, and Inclusion
WELL Health Inc. is an Equal Opportunity Employer and is committed to fair and equitable hiring practices. All hiring decisions at WELL are based on strategic business needs, job requirements and individual qualifications. All candidates are considered without regard to race, color, religion, gender, sexuality, national origin, age, disability, genetics or any other protected status.
We’re dedicated to creating an inclusive, equitable, and diverse workplace, where everyone feels safe to be themselves and diversity is a strength. WELL is committed to providing employees with a work environment free of discrimination and harassment; WELL will not tolerate discrimination or harassment of any kind.