Director, Sales & Success Operations

| Greater LA Area

Director of Sales & Success Operations

RealtimeBoard is looking for a Director of Operations to support our Sales & Success teams as we scale our customer facing teams.

Your goals will include implementing systems, programs and processes that ensure the team is working effectively and efficiently. You will work cross functionally with Sales, Success, Marketing and Operations to optimize our processes and increase efficiency and effectiveness.

You will be responsible for building and leading a world-class team, improving internal processes and systems to achieve operational performance that exceeds goals. Your work will allow us to quickly onboard new hires, realize efficiency gains through process optimization and provide quality data to key stakeholders to facilitate data informed decisions.

What You’ll Do:

  • Build and manage a team of Operations Specialists & Analysts to implement and support the tools and processes needed to drive an efficient business
  • Oversee departmental tools and systems - Salesforce.com, TBD Customer Success/Acct Mgmt platform, and Rep enablement tools.
  • Ensure effective systems work across the organization - Looker, Hubspot, Stripe and more
  • Create and deploy Onboarding & Enablement programs to ensure new hires are successfully onboarded quickly and their skills are kept sharp
  • Support management with Reporting/Analysis on forecasting, rep KPIs etc
  • Collaborate with Marketing & Product to ensure new content & campaigns are effectively rolled out and followed up on
  • Oversee approval process between Sales & Finance to facilitate reporting & collections
  • Lead strategic, cross-functional initiatives such as headcount planning, territory coverage, compensation planning and more

What You'll Need

  • 5+ years of Sales Ops leadership experience
  • Strong analytical, organizational and prioritization skills
  • An empathic leader with a desire to build a world-class Operations function
  • Strong process orientation, with experience rolling out global processes and programs
  • Strong perspective rooted in past experience, paired with willingness to listen carefully, explore new ideas, and coach
  • Experience building and retaining best in class talent
  • Desire and compatibility to work in an early-stage company environment

What’s in it for you

  • Excellent health benefits that includes medical, dental and vision
  • Flexible time off
  • Snack and drinks provided
  • Brand new office coming soon
  • Team outings and collaboration

About RealtimeBoard

RealtimeBoard is a leading visual collaboration platform for cross-functional teams in organizations of all sizes. Over 2 million managers, designers, agile coaches, marketers and other professionals collaborate, visualize and collect ideas and share their work using our product. We have 8000+ paying customers from world's most successful and innovative companies, including teams inside Netflix, Twitter, Skyscanner, Qlik, Upwork, Expedia, Spotify, eBay, Cisco, Sapient, Geometry, Unbounce, Autodesk, PwC, Deloitte and others.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • TypeScriptLanguages
    • ReactLibraries
    • SpringFrameworks
    • Google AnalyticsAnalytics
    • ConfluenceManagement
    • JIRAManagement
    • HubSpotCRM
    • SalesforceCRM

Location

RealtimeBoard is situated in the trendy area of the Arts District filled with plenty of places to eat and explore.

An Insider's view of RealtimeBoard

How do you collaborate with other teams in the company?

The main way we communicate is through Slack and, of course, RealtimeBoard. We use our own tool extensively from product design to collaborating around account strategies. GSuite is also utilized.

Matt

Customer Success Manager

How has your career grown since starting at the company?

My career has grown exponentially after joining RealtimeBoard. I’ve had the opportunity to travel overseas to meet, learn and work side by side with some of the most passionate people in the tech industry. Their focus on passion, commitment, desire to learn and get better have created an inner motivation to bring my A+ game day in and day out.

Stephen

Lead, Sales Operations

What projects are you most excited about?

I'm excited about building a large community of RealtimeBoard users and potential users where we can exchange ideas, learn from each others successes and failures and transform our world one infinite canvas at a time.

Brittni

Community Marketing Manager

What are RealtimeBoard Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Casual Dress
Company Outings
Happy Hours
Parking
Pet Friendly
Professional Development Benefits
Job Training & Conferences
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