Director of Partnerships & Strategic Alliances

| Greater LA Area
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At Convoso, we’re constantly, vigilantly looking for ways to reshape the future of lead generation contact centers. Our mission is to revolutionize the call center industry by empowering agents to convert leads faster.  As the Director of Partnerships & Strategic Alliances, you will own the development of all partnerships with resellers, software services providers, and other complimentary service providers. This includes prospecting and outreach, managing a pipeline of partners, expertly presenting the product capabilities, tailoring the value proposition to partners' workflows, and most importantly closing deals.

You will work alongside the marketing and sales teams to maximize opportunities that come from channel partners and be responsible for the development and refinement of ongoing channel development strategy.

Who we are:

Convoso is a provider of omnichannel lead generation contact center software which dramatically increases customers' contact and lead conversion rates. We back the power of our advanced dialer with the human touch of a dedicated product expert. This invaluable combination delivers higher conversions with less outreach.

As Director of Partnerships & Strategic Alliances at Convoso, you’ll get to:

  • Drive pipeline and revenue through partner programs, hitting quarterly and annual revenue targets
  • Create our Partner and Alliances strategy in collaboration with Sales leadership, with the goal of driving revenue and improving customer experience through reseller, referral, and technology partners.
  • Implement, maintain, and grow our channel program to meet the requirements of all partner types 
  • Onboard new partners to set us both up for early success
  • Operationalize partner management to improve the efficiency, effectiveness, and visibility of our partner program results
  • Proactively engage partners on a regular basis through pipeline reviews and the like to keep us “top of mind” and to ensure we are driving value from the partnership
  • Collaborate with our Sales, Marketing, Product, Engineering, and Customer Success teams to foster optimal partnerships and track the success of partner programs
  • Assess partner’s needs on an on-going basis, set goals to meet those needs, track progress and ensure the relationship remains mutually beneficial to both the partner and us.

We are looking for someone who can:

  • Establish short-term and long-term goals and performance metrics in-line with partnership and corporate objectives
  • Keep key partner stakeholders up-to-date on our product to ensure their teams understand our solutions, know how to position, and promote them to their end customers
  • Develop co-marketing opportunities with partners and work with our marketing department to plan and execute various co-marketing events, content and webinars.
  • Handle and evaluate inbound partner requests

What you bring to the table:

  • A minimum of 4 years of experience in channel sales or partnership management, in the technology space preferred
  • Experience with Software-as-a-Service (SaaS); experience in the lead generation industry specifically preferred
  • Experience working with sales, marketing, and customer success to build and enable successful partner programs that show meaningful growth in revenue
  • Existing relationships within the lead generation industry preferred

Who you are:

  • Goal-Oriented -- you are a motivated sales professional who is always looking for new opportunities! You have a proven track record in business development and sales, and you meet and exceed any goal that is put in front of you. You are professionally persistent.
  • Creative Problem Solver -- you know the right questions to ask to get an understanding of a client’s needs and you are quick on your feet in formulating and articulating helpful solutions. When a door is closed, you open a window.
  • Relationship Builder -- you are an expert in handling objections and you know how to stay positive during intense discussions, always working to get buy-in from clients, no matter how complex the deal.
  • Individual Contributor -- you are self-motivated and know how to run a partnership process from beginning to end and are comfortable executing each step and stage on your own -- from prospecting to outreach to closing.
  • Collaborative -- you welcome candid feedback and input from teammates and are open to discussing new ideas strategies to move the business forward. You share best practices and learn from others.

Work perks worth the hype:

  • Competitive compensation package 
  • Medical, dental, and vision insurance 
  • 401 (k) employer match program 
  • Gym membership reimbursement 
  • A team of highly experienced colleagues 
  • Casual office environment
  • Fully stocked kitchen (vegetarian-friendly) 
  • Catered family lunches together (Every Friday)
  • Monthly Massages
  • Your birthday off 
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Technology we use

  • Engineering
    • C++Languages
    • JavaLanguages
    • PerlLanguages
    • PHPLanguages
    • PythonLanguages
    • SqlLanguages
    • lampLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • LaravelFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • SymfonyFrameworks
    • TensorFlowFrameworks
    • ZendFrameworks
    • MySQLDatabases

Location

5955 De Soto Ave Ste 210, Woodland Hills, CA 91367

An Insider's view of Convoso

What’s the vibe like in the office?

Our office vibe mirrors our core value "Work Hard Play Hard." There are days where everyone is working on their tasks and getting things done but we make sure to balance it out with ping pong breaks, video game Fridays, and company lunches.

Betty Ly

Product/Admin

How do you collaborate with other teams in the company?

At Convoso, we like to promote collaboration amongst departments. It's always nice to see team-members work together to solve a problem!

Meg

VP Operations

How has your career grown since starting at the company?

Within the first year at Convoso I had absorbed enough knowledge to become a Software Engineer with leadership opportunities on the horizon. A short year after that I was promoted to Team Lead Engineer. Through hard work and great opportunities I was able to grow my career much more rapidly at Convoso than I could have at another software company

Travis

Team Lead Engineer

How do you make yourself accessible to the rest of the team?

My door is always open! If it's closed.. you can always message me. I am always ready to help and solve issues with the team.

Meg

VP Operations

What makes someone successful on your team?

We’re passionate about growth. We look for team members who are hungry and passionate about growing as individuals. We like to see initiative, adaptability, and a positive outlook. One of our core values is teamwork. We’re successful as a team when we focus on communication and working together toward our shared goal of putting our customers first.

Nima

CEO

What are Convoso Perks + Benefits

Convoso Benefits Overview

Competitive compensation package
Medical, dental, and vision insurance
401 (k) employer match program
Gym membership reimbursement
Fully stocked kitchen (vegetarian friendly)
Monthly massages
Weekly catered family lunches together
Weekly happy hours
Your birthday off

Culture
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Highly diverse management team
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
On and offsite team building events.
Stocked Kitchen
Some Meals Provided
Happy Hours
Happy hours are hosted On occasion .
Parking
Fitness Subsidies
Monthly Gym Reimbursement
Professional Development Benefits
Cross functional training encouraged
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