Reports to: CEO

Manages: Account Leads, Delivery Team Members

Key Collaborators: Business Development, Marketing, Product Managers, Project Managers

Who We Are

At Sidebench we value open thinking, creative conflict, constant improvement, and we regularly "challenge the beast."

We believe that our overall success comes from the sum of our parts and we rely on a collaborative growth culture to create innovative products and first-in-kind technology. We harness the collective genius of our diverse team to co-invent the future, and we look forward to growing that collective genius with each new hire.

What We’re Looking For

We are looking for a Director of Client Services who will help Sidebench surprise and delight their clients at every turn. This role will be responsible for building new relationships and growing our current engagements.

The ideal candidate will work closely with our Delivery and Business Development teams to identify key opportunities with new and existing partners. To be successful in this role, the ideal candidate will be personable, build rapport quickly, and will be a natural leader.

Responsibilities

• • Work with the delivery team to ensure quality delivery across all of their projects
  • Set measurable expectations for account conversion and expansion and hold the team accountable to those measures
  • Set direction and vision for the overall lifespan of the account
  • Identify creative opportunities to expand Sidebench’s presence and create new value for existing client accounts
  • Partner with Account Leads to ensure strong relationships with their clients
  • Strategize with the business development team to identify key opportunities for account expansion
  • Frame and define the key value that Sidebench provides and disseminate that information to Account Leads to ensure strong relationships with clients
  • Perform quarterly account reviews to strategically plan our potential revenue streams
  • Help build case studies for sales enablement materials that communicate the unique value of Sidebench as a partner
  • Act as the lead account strategist across all accounts and function as a key partner and mentor to Account Leads
  • Own weekly Account standups to get a pulse on current account statuses

Requirements

• • Deep understanding of creative solutioning on custom software design & development projects (SDLC)
  • Expertise in building new relationships, growing existing relationships, and establishing rapport quickly
  • Experience building business cases while considering all potential risks
  • Ability to interface and build strong relationships with clients in and out of the office
  • Some travel may be required for this role, up to 5 days a month
  • Strong proficiency in networking and building out an expansive, focused contact list with C-level executives
  • Constant communication with current and potential clients via phone, text and email
  • Being a “cheerleader” for the team and also the client when celebrating respective wins
  • Confidence to navigate difficult relationships even when the odds of making a deal seem low

Qualifications

• • 3-5 years of experience managing multiple clients and multiple projects across various industries and disciplines
  • Proven organizational and planning skills and a great attention to detail
  • Prior experience managing multiple team members across various departments
  • Approachable demeanor with a knack for getting the best work out of their teammates and collaborators
  • A strong drive and a desire to learn and grow in a fast-paced environment
  • Prior experience using organization tools and utilization software
  • Experience with development of project plans for software products, experiential products and digital products
  • Expertise with account management and regular client touchpoints and interactions
  • The ability to creatively generate opportunities on existing accounts and lateral/non lateral business units
  • A persuasive and confident approach to collaborating with client executives & founders around tech-driven business opportunities
  • Full understanding of creative processes, development lifecycles, emerging tech and trends
  • Excellent presentation and communication skills, written and verbal