About the Role and Your Impact: 

As a Customer Success Operations Manager at Emotive, you will join a lean team that loves solving complex business problems and building processes and tools to help our organization scale. You will sit within the broader Revenue Operations team as the first post sale focused operations hire and work alongside Sales Operations and other functions to support key customer success practices and processes. Emotive’s Revenue Operations team supports the company’s Account Executives, Business Development Representatives, Customer Success Managers, and our Customer Support and Onboarding teams. We are constantly seeking ways to accelerate Emotive’s growth by improving how our business partners execute their day-to-day operations. If you are someone who is highly analytical, adept at creating processes, and can confidently lead both insight generation and execution - please continue reading.

How You Will Contribute:

• Optimize systems, analyze data for trends, use data as predictive models for expected outcomes, create advanced reporting and dashboards, and automate workflow processes.
• Work directly with Customer Success Leadership and individual team members to understand the business processes and needs of the organization
• Use data to inform all layers of the post sale processes to assist in determining strategic direction. This includes the timing of Customer touchpoints to drive effective product adoption.
• Work with leadership to identify areas of opportunity within the customer journey that may be leading to inefficiencies and run effective project management to roll out solutions.
• Maintain data integrity in Salesforce through daily audits and reporting.
• Be able to take large complex datasets and make them usable for different needs of the organization.
• Manage capacity planning and customer distribution throughout the Customer Success team.

Skills You Will Bring: 

• 4 years of operations and strategy experience in a B2B SaaS environment, preferably in a post sale capacity.
• Salesforce expertise: you’ve built dashboards and reports for various users ranging from individual contributors to executives. 
• Ability to turn data into meaningful insight: you know how to craft compelling presentations and can lead executives through data deep-dives. 
• An ownership mentality: you take pride in your work and view what you do as a part-owner and builder of Emotive. You relish operating independently and with multiple teams relying on you.
• Excellent analysis skills: you know what questions to ask, what the data says, and what actions we can take based upon the results. You are a power user of Excel and may have experience with Looker or Tableau too.
• Project management whiz: You can scope a complex project, break it into pieces, and execute against a work plan. You communicate deliverables regularly and avoid preventable fire drills.

 The Emotive Story

At Emotive, our vision is an internet that is more human. Since our launch in 2018, Emotive has become the product of choice for over 600+ eCommerce companies to drive more sales and build more personal relationships with customers.

We’re extraordinarily proud of the company we’ve built. We’re a driven, passionate, responsible group that values personal and professional growth equally. We take care of ourselves, our families, our customers, and one another. We believe in sustainable and diverse approaches to work and life, because optimizing for the long-term is the best path to success.

Our company is distributed, with remote team members worldwide and headquarters in Los Angeles. We offer competitive salaries, meaningful equity, and generous benefits. And you get to work on a product people absolutely love!

Benefits

Emotive offers an array of benefits including competitive salaries, unlimited PTO, stock options, health coverage, 401K matching, commuter benefits, and remote flexibility. 

Diversity & Inclusion at Emotive

Emotive is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together.

We are proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.