Who We Are:

EZ Texting is the #1 text communications technology company delivering fast, easy, and effective solutions for businesses across a wide variety of industries. Dreamers first, we are at the forefront of revolutionizing the way businesses communicate with their customers and believe personal relationships can transform an organization’s ability to grow. 

Our employees are our greatest strength. We’re expanding quickly and scaling our teams to help accelerate growth while remaining committed to hiring exceptional, values-aligned talent. We have consistently been rated a Top 100 workplace and are committed to being a best-in-class employer for remote work — with benefits to match!

We are open to hire in CA, WA, OR, NY, PA, TX, TN, FL & GA, but welcome top applicants nationwide as we expand our operating boundaries.

What We Seek:

We are looking for a Customer Success Manager to manage a portfolio of customers and up-sell into our current and future products. To be successful in this role, you should have previous experience with outbound calls, email outreach, developing customer leads from marketing campaigns, and meeting quotas. You will use your communication skills to cultivate strong relationships with prospects via traditional (phone and email) and new (texting) channels. Ultimately, you will boost sales and contribute to our long-term business growth.

What We Value:

• A culture rooted in mutual respect and empathy
• Courage to try new things learn and from own mistakes
• A proactive approach to relationship building 
• Natural curiosity and love of learning new things 
• Working in a fast-paced environment

What You’ll Do:

• Drive upsells & retention revenue through existing customer portfolio
• Provide recommendations based on a customer’s business needs, communicating the value proposition at every stage of the buying process
• Manage multiple customers simultaneously at various stages of the buying cycle
• Serve as the voice of the customer and collect feedback to drive continuous improvement across all areas of the business
• Diligently input and update prospect and client information in our CRM (Salesforce)
• Develop target customers at the C-suite, VP, and Director level at mid-market organizations
• Collaborate with our dedicated Marketing, Product, and Customer teams as we push our products to market as an independent business unit within the EZ Texting organization

What You’ll Bring:

• At least 2 years of proven work experience as a Customer Success Manager, Account Manager or similar roles at a SaaS-based company
• Exceptional communication skills, both oral and written, coupled with excellent listening skills and a positive and energetic phone presence
• Constant desire to find ways to support both our potential customers, and EZ Texting
• Track record of achieving quotas - retention & upsells
• Experience with Salesforce and Outreach is a plus
• Understanding of sales performance metrics
• Ability to deliver engaging presentations

We understand not everyone has the same experience! If you don’t meet 100% of the requirements but are certain you would do a great job on Day 1, please consider applying anyway!

Benefits:

Benefits available to EZ Texting team members include, but are not limited to:

• 100% paid medical, vision, dental and life insurance for self (70% for families)
• Stock options
• 401(k) plan
• Paid vacation and unlimited sick leave
• Paid parental leave
• Annual personalized learning reimbursement
• Quarterly wellness reimbursement

Remote-work optimization benefits including:

• Monthly internet reimbursement
• Monthly flexible remote work stipend, including DoorDash subscription
• Annual home office enhancement stipend
• Direct-billing ordering for supplies 

EZ Texting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.