Customer Relationship Management

| Culver City
We are building the future of freight
Mothership's groundbreaking technology is unlocking the world's potential by making freight delivery more efficient. Founded in 2017, we're backed by some of venture capital's best investors and have already become the logistics backbone for many of today's most innovative companies.
To double down on that success, we’re looking for highly driven and detail-oriented individuals looking to add value, solve problems, and join a rocket ship. If that's you, come help us reshape logistics. Together we'll replace tired and comfortable incumbents with a modern marketplace built around speed, ease of use, and fairness.
As a Sales Operations team member, you’ll play a critical role in supporting the revenue organization by providing insight, process structure, and strategic thinking to improve sales effectiveness and efficiency. This role will report to the Director of Acquisition, and will work closely with leadership from Sales, Marketing, and Client Solutions across a variety of long-term initiatives and ad hoc projects.
The ideal candidate for this position is extremely comfortable working within a CRM and naturally identifies opportunities to improve sales processes, automation, and efficiency. This individual is a solid team player, excels at collaborating across departments, has an eagle eye for detail and loves to build processes.

What you’ll get to do

  • Oversee evergreen and impromptu data cleanliness projects, including data integrity, lead scoring, and automated enrichment
  • Create and implement Sales protocols to automate CRM governance, covering every step of the process from lead generation through customer retention
  • Propose priority cohorts by leveraging accurate firmographic third-party data enrichment
  • Build attribution and full-funnel reporting as well as Sales enablement dashboards to enhance visibility and compliance across the acquisition team
  • Devise, implement, and manage compensation and incentive programs across the Acquisition organization
  • Collaborate cross-functionally with teams ranging from Support and Operations to Sales, Design, and Finance, to continuously drive greater sales alignment and efficiencies
  • Establish processes & documentation to clearly define and automate rules of engagement, changes to SOP, revenue attribution, and seller roles and responsibilities
  • Function as a steward of the CRM, ensuring all teams are working together to keep our database clean and accurate

What success looks like in this role

  • 5+ years of sales and marketing experience
  • Experience with third party platforms such as Hubspot, Twilio, Zapier, Poplar, and other ancillary sales and marketing tools
  • Background in leading complex and integral integrations across multiple marketing, sales, or BI tools
  • Working knowledge of HTML5, HTML, and a basic understanding of engineering and how different languages or systems communicate
  • Self-starter with an entrepreneurial mindset and an ability to conceptualize, initiate and drive concepts to completion with minimal guidance, all while theorizing and documenting the journey
  • Experience running large scale database migrations involving 30,000+ records, and ability to write and run scripts for database cleansing
  • Expert in Excel and data manipulation
  • Experience working cross-departmentally to drive enhanced performance across sales/marketing operations
  • Bachelor’s degree or higher required

Perks and Benefits
Highly competitive salary and the opportunity to earn employee stock options
Full health, dental and vision insurance coverage
401k
Unlimited paid time off
Work at our bright, window filled, open floor plan office in Culver City, CA
Equipped with the latest technology
Culture at Mothership
We’re an ambitious, endlessly curious, and open-minded group. Our team is passionate about our mission and eager to produce work at the highest level. The office is upbeat and supportive, because we care about each other and believe positive momentum equals better outcomes.
If this sounds like a place you’d be a great addition to, let’s chat.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • TypescriptLanguages
    • ReactLibraries
    • ReduxLibraries
    • PandasLibraries
    • React NativeLibraries
    • OpenStreetMapsLibraries
    • Google OR-ToolsLibraries
    • MapboxLibraries
    • Scikit LearnLibraries
    • GatsbyLibraries
    • ExpressFrameworks
    • FlaskFrameworks
    • Node.jsFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • FirebaseDatabases
    • RedshiftDatabases
    • Google AnalyticsAnalytics
    • PeriscopeAnalytics
    • AmplitudeAnalytics
    • FullstoryAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • AbstractDesign
    • AsanaManagement
    • ContentfulCMS
    • HubSpotCRM
    • IntercomCRM
    • IntercomEmail
    • SendGridEmail

Location

We're based in the hip arts district of Culver City near LA's best hangouts and just two blocks south of the La Cienega / Jefferson Expo Line stop.

An Insider's view of Mothership

What are some social events your company does?

Scotch Thirty is a social tasting club, held every Wednesday.

Jonathan

Sr. Engineering Manager

What does your typical day look like?

Run fast and do more with less. This is not about saving money, it’s about being creative. Our ability to do more with less will define how successful we are. It’s also about preservation. We want to enable the entire world to do more with less. Our minds and creative energy are our resources.

Brad

Sr. Account Executive

What makes someone successful on your team?

Be curious, be creative, and ability to give and receive feedback.

Lauren

Director of Talent

What is your vision for the company?

This is your legacy. Let's build something you’re proud of. Something you will forever tell your friends and family about. As this evolves, this should be an eye opening journey few will ever get to experience. Be present for the journey and shape this company so that it stands out as one of the most important pieces of your life story.

Aaron & Gregg

Co-founders

What's something quirky about your company?

We love movies about trucks. #overthetop

Connor

Sr. Director of Logistics Partnerships

What are Mothership Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Child Care & Parental Leave Benefits
Flexible Work Schedule
Mothership provides employees with a flexible work schedule that includes flexible start and end times.
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Company Outings
Mothership hosts company outings Quarterly.
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Parking
Pet Friendly
Mothership's pet policy is dog friendly daily.
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Mothership hosts lunch and learn meetings once per month.
Cross functional training encouraged
Promote from within
Customized development tracks
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