­Client Services Executive

Remote

Compensation

DOE plus Performance Plan + Full Benefits

Employment Type

W2

About LeaseLock

LeaseLock helps the world find home. We are transforming the rental housing market for the better—making leasing faster, simpler and more affordable.

Powered by insurance technology, we deliver a modern lease experience that replaces expensive security deposits. Renters pay $19 a month, which provides up to $5000 in coverage for the property on every lease—significantly more than a deposit. Renters save thousands of dollars at move-in while properties drive more leasing traffic and close more leases.

We are the only nationwide insurance technology of our kind, and we’re growing quickly. LeaseLock has insured over $100 million in leases, and secured $10 million in Series A financing from leading insurance and real estate technology venture funds including Liberty Mutual Strategic Ventures.

We are headquartered a few blocks from the ocean in sunny Marina Del Rey, and are walkable to restaurants, bars and the beach.

Summary

The CSE owns the expansion opportunities and retention efforts for highly strategic Enterprise accounts for LeaseLock and is involved in all ongoing revenue driving efforts and activities for those strategic accounts. A successful CSE builds impeccable relationships, shows skill at achieving trusted adviser and customer advocate status in the customer’s mind, all while exceeding their assigned quota. The CSE works closely with the Enterprise Sales Team to design and execute expansion strategies within an account that will ultimately result in full adoption of the client throughout the portfolio.

Responsibilities:

• Collaborate with Enterprise Sales Team and others within organization. Communicate to ensure effective execution on customer success plans and make progress on the growth strategy.
• Drive revenue opportunities within the assigned accounts by expanding the footprint within the portfolio.
• Take full accountability for your named/strategic account(s) in all aspects. Must anticipate customer needs and proactively address them throughout the customer lifecycle.
• Derive total value by ensuring their client’s full adoption and utilization. Customer success and experience is a key driver of expansion sales.
• Ongoing customer consultation - successfully navigate, interpret, and leverage provided tools and systems to understand customer health and sales opportunities.
• Successfully negotiate opportunities that meet LeaseLock profitability standards and client needs.
• Focus on expanding owner relationships with named accounts by co-selling and educating.
• Influence change within customers to drive adoption of best practices which will ultimately lead to expansion and referral business. 
• Participate in client business review (CBR) meetings, trainings, demos and other activities where a captive audience will help secure additional business.
• Predict and forecast risk, renewal and expansion within customer portfolio.
• Attend and present at roadshows, regional meetings and other face to face opportunities with clients and owners.

Requirements:

• Multifamily Sales Experience Required.
• Ability to perform a strategic discovery with customers, to uncover their business objectives, articulate the ROI around achieving those objectives, and then build a plan to achieve those outcomes.
• Deep understanding of a successful customer success motion – from onboarding to adoption and to retention
• Understanding of SaaS environment with its respective opportunities, benefits, and challenges. This could include license management, training, and applicable business processes and cycles, among other things.
• Ability to operate in a fast-paced professional enterprise sales environment.
• Excellent relationship building skills at regional and corporate offices and at C-Level.
• Excellent presentation skills & listening skills.
• Four-year University / Bachelor's Degree in Sales, or equivalent professional experience
• 3-5 years of progressive customer success experience or similar field (sales, pro services, consulting, technical enablement)
• Property and Casualty Insurance licensed in state where he/she resides.
• Ability to travel up to one third of the time, while working from home the remaining

Preferences:

• Significant experience working with Salesforce.com
• Significant experience with Microsoft Office tools
• Comfortable working remotely
• Experience implementing new process within customer success

Benefits

• Full health, medical and dental benefits
• 401k matching
• Accelerate your career with a high-visibility role in a fast-growing startup