You are passionate about solving customer challenges and have extensive knowledge of tech, data, TV & digital video space. You have a proven track record of exceeding revenue goals and building relationships to tackle strategic client objectives for a high growth ad tech organization. You live by the same values we do and want nothing more than to win.

VideoAmp is on a mission to create the best employee and workplace experience where people can bring their whole self to work every day. We believe that accomplishing something great requires a special group of people who work hard, drive results and have a blast while doing it - people who challenge the status quo and embody our values.  People who say “I’ll find a way” instead of saying “it can’t be done.”  

The VideoAmp Revenue organization is focused on driving revenue for the company through value based client relationships. The Client Success Manager provides business critical insights using analytics, manages the existing client relationships, and helps teams drive strategic initiatives forward through flawless execution. We partner across the organization on closing the gap between strategy and execution to deliver an incredible client experience. 

We are seeking a highly motivated, passionate, revenue driven individual with strong qualitative skills and exceptional oral and written communication skills. The Client Service Manager puts people first, is comfortable with clients & excels through strong critical thinking skills as well as the ability to build relationships. 

You are passionate about all things data and tech, and have extensive knowledge of the digital space. You are accomplished in the areas of execution and implementation and you are ready to support the strategic objectives of a highly cross-functional organization. 

RESPONSIBILITIES:

• Deliver a great customer experience by setting client expectations & effective oral and written communication
• Drive client value through customer centric problem solving and outcomes
• Increase Retention by exhibiting excellent customer service and through great experiences 
• Grow live business through expansion into the solutions suite & adoption of applications that deliver client value leveraging quantitative and qualitative skills
• Responsible for managing the pre-sale proposal process (proposal & strategy creation) & executing, maintaining, and growing existing client relationships (reporting, client deliverables, client engagement)

QUALIFICATIONS:

• 4+ years interactive online media planning & buying or account management in the ad tech industry with a managed or self-service DSP. Video specific background preferred
• Expertise managing campaigns of different sizes and goals in major DSPs, or working with SSPs on publisher's side. Previous Ad Operations experience and fluency in a programmatic media buying technology/platform a plus
• Ad Agency, DSP or in-house Brand Marketing experience a plus
• Previous direct client account management
• Strong experience with Keynote, PowerPoint, and Excel
• Strong work ethic and autonomous individual with a experience in customer success or relations; desire to work in a fast-paced, results-driven environment

PERKS:

• Unlimited paid time off each year
• Annual vacation stipend
• Onsite gym, fitness classes and personal trainer 
• Casual dress code
• Kitchen stocked with healthy snacks 
• Health, dental and vision benefits
• Parental leave
• Epic growth

ABOUT 

The proliferation of streaming and digital media services has created the golden age of video entertainment with more premium TV content than ever before and we believe these experiences should be free or affordable to every human on the planet.

Making this accessible to everyone usually requires subsidies from the advertising industry to power an effective three-way value exchange between a publisher producing content, a consumer viewing it and an advertiser paying the publisher for the chance to connect with its audience.

While the ability to watch premium TV content on any device at any time is great for the consumer, the systems powering these services are fragmented, riddled with complexity and struggling to evolve in a changing privacy landscape. These systems are putting the entire ecosystem and three way value exchange at risk by providing an incomplete and siloed view of the audience that are responsible for advertising waste from inflated metrics, a decrease in publisher revenue opportunity from under-representing their audiences and consumers stuck with suboptimal viewing experiences.

Today the industry standard tools are usually designed where connectivity and applications of consumer data sets often come with negative trade off for consumer privacy or security risks of leaking private data. We envision a world where this doesn't have to be the case - a world where consumer privacy, security, and governance are incorporated into the fabric of the codebase that interfaces with these systems to enable the necessary business use-cases that keep these viewing experiences free or affordable to everyone.

The mission of VideoAmp is to be the independent software and data company creating a more sophisticated data-driven advertising ecosystem that redefines how media is valued, bought and sold. Our platform provides measurement and optimization tools that unifies audiences across the disparate systems of traditional TV, streaming video and digital media. We are unlocking new value for those that currently operate within a siloed view of their audiences, creating efficiencies for the entire industry. We are transforming a 100-year old industry by powering a more effective three-way value exchange that results in advertisers increasing their return on investment, publishers increasing their revenues and improving the viewing experience for consumers.

Come and join us!