ABOUT NuORDER:
NuORDER is a venture-backed, B2B eCommerce technology company revolutionizing the way the $130 billion wholesale business is done. Since 2011, we’ve offered a platform to empower brands and retailers to conduct their business in a smarter, modern, more efficient way and 100% online. We’re digitizing the buying process and currently partnering with over 1,200 brands and 500,000 retailers within different verticals to provide a central place to browse different products and catalogs, access up-to-the-minute sales and inventory data, and place orders any time of day, even via mobile.
POSITION SUMMARY:
Our clients need people who are dedicated, full of enthusiasm and truly enjoy working with people. NuORDER is looking for a dynamic and diligent individual to provide world-class service to our most premiere clients. This position will be located at our Los Angeles office. This individual will be responsible for retaining customers and negotiating renewals and account growth, providing strategic recommendations on how to best use our tool, and know how to appropriately identify and resolve sensitive customer issues.
What you'll do:
- Key point for overall relationship with clients
- Secure annual renewals and facilitate Value Reviews
- Identify new Upsell and Expansion opportunities, and ensure overall client success with the solutions NuORDER provides
- Define the clients business desired outcomes and build a strategic success plan that is inclusive of business objectives, stakeholders, milestones, risks and metrics needed to achieve them
- Own Quarterly Gross Retention & Net Retention targets
- Build, maintain and leverage strong relationships with C-level Executives and Key Stakeholders
- Conduct Value Reviews with C-Level Executives to align on delivery of ROI
- Act as a partner with the Technical CSM to ensure brand is adopting best practices
What you'll need:
- 4+ years experience in relationship management role required
- BA/BS required
- Relevant experience in SaaS/Software, Account Management/Sales, e-commerce, technology start-up required
- Experience overseeing/managing the ongoing implementation of a B2B software system
- Relevant wholesale experience (Sales, Operations, Planning, Merchandising, Buying, etc.) is a plus
- Comfortable multi-tasking and juggling competing/changing priorities in a fast-paced, ever-evolving, entrepreneurial startup environment
- Experience working across/consulting with C-Level executives
- Ability to think beyond the status quo with a can-do attitude and an appetite for success.
WHY NuORDER?
We’re creative, innovative, and helping businesses become more efficient. Ensuring that each member of our team feels fulfilled and on track to become the very best employee they can be is important - and we encourage our people to discover new ways of achieving specific goals. We fully believe that each and every individual part of our organization provides value, a new perspective and progress to NuORDER’s growth and success. Come join us so we can build together!
BENEFITS:
NuORDER offers a competitive salary and benefits package complete with medical, dental & vision insurance, a matching 401k program, flexible PTO & a wide array of holidays. We also offer paid maternal and paternal leave.
As a NuORDER employee, you can expect a variety of learning and development opportunities and a plethora of snacks, coffee, and sparkling water in our fully stocked kitchen. In addition, it’s not unusual for us to have Bagel Fridays, free lunches, game nights, and happy hours to bond as a team.