Description

About the Company

Since 1915, Deluxe has served as the trusted partner to the global entertainment industry: from the major Hollywood studios to new global content platforms, as well as leading local content producers, broadcasters and distributors around the world.

Our comprehensive offering of creative post-production and digital delivery solutions enables our clients to enhance and maximize the value of their content globally. We provide an end-to-end suite of services unrivalled in breadth, scale and global scope: high-end audio and visual post production for television and film; content management; content marketing; content localization; and IP-based global distribution.

Deluxe is a c. $1billion Los Angeles-based company with operations in over 25 countries around the world. Whilst the International business of Deluxe comprises less than half of the revenue of the business today, we expect this share to increase substantially as we lead the international growth agenda for the business.

Deluxe is a best-in-class employer, with over 8,000 of the most respected technologists and artists in the industry. We foster a culture of ingenuity, passion and collaboration to support our clients and our people, in all their endeavors. Our company values follow.

Be Pioneers: We innovate and push for boundless creativity through curiosity.

Pursue Diversity: Different views and experiences are advantages. Our global presence gives us perspectives that drive better business.

Act with Integrity: We are honest and forthright in our dealings. Building trust builds a better company.

Take Ownership: We are accountable for ourselves, our colleagues, our clients and our company.

Collaborate: Together we are stronger. We deliver more success through shared goals and mutual support.

Exceed Expectations: We understand our colleagues’ and clients’ needs and always exceed expectations.

About the team - Localization

The global demand for entertainment content today is unprecedented. Deluxe provides worldwide audiences with the latest features and original content of all kinds.

We are one of the world’s leading localization facilities. We provide clients and therefore end users with a worldwide service offering in over 50 languages for theatrical, home entertainment, broadcast TV and OTT.

With traditional cinema and home entertainment facing further disruption from online platforms and evolving user expectations, Deluxe is looking to attract bright and talented people who are unfazed by the shifting media world.

Account Manager, Disney+

Main Duties:

• Client Service: As the Account Manager you will be one of the main points of contact with the Disney client. Regular in-person meetings and daily calls with the client will be a main function for this role to ensure all client needs are met with regard to the projects.
  • Meet the client’s request for all work to be delivered right and on-time at 99% success rate.
  • Utilize the client’s project management software to keep them up to date on the progress of each step in the workflow.
  • Ensure client emails are responded to within one hour.
  • Denote any Client specific rules and special instructions to all departments in a clear and concise format.

• Managerial Responsibility: You will be overseeing 4-5 account coordinators in Bangalore to ensure the projects are managed successfully and efficiently.
  • Delegate new projects to ACs. Workload balancing for your team will be key.
  • Regularly check-in with internal team members to ensure everything is on track. Troubleshoot with team leads as needed.
  • Keep an open line of communication between yourself and your supervisors. Escalate any production issues while being open and ready with suggestions for process improvement and resolution.
  • Oversee the templates and reference documentation for the Disney+ workflow and make changes/updates as the work evolves to gain efficiencies.
  • Monitor your team’s development and make sure they are progressing as employees. Lead, train and mentor them to push them to the next level.
  • Work with other teams (Scripting, Dubbing, Mastering, etc.) to maintain the larger picture of the end-to-end aspect of this workflow.

• Disney+ Workflow Responsibilities: As a leader on the team you will also need to be able to understand all administrative functions of the process so that you can be hands-on with orders and troubleshooting.
  • You will be responsible for managing all aspects of subtitling projects for Disney+, from the initial work request through to final delivery and post-delivery action when required, supervising the execution of your projects with foreign offices in Bangalore, London, and Los Angeles.
  • Work with internal production teams and external dubbing studio contacts to maintain delivery schedule.
  • For your own projects you are managing, you will need to independently sort through the email inbox and tackle emails based on priority.
  • Setting up projects on Sfera and sending out work requests to production teams. This includes research of needed materials (dubbing scripts, insert lists, existing subtitle files, etc.).
  • Monitoring availability of materials and following up on needed assets – Video and scripts.
  • Ensuring your projects are delivered on the correct due date and looking ahead. Will need to check in with teams to ensure they are on track ahead of scheduled delivery.
  • Liaising with the client regularly to ensure special instructions are implemented.  
  • Understanding the POAs set by Project Coordinators for all atypical projects
  • Acting on client rejections on priority (this includes research and response to the client with root cause analysis and preventative solutions)
  • Ensuring the client is billed accurately and in a timely manner.
  • Participate in team calls with representatives from our global offices
  • Ensuring team morale is high and having a zero-tolerance policy for negativity.  

Qualifications

• BA or BS degree required.
• 2-5 years post-production, project management, or translation industry experience required.
• Experience managing direct reports a plus.
• Must have strong interpersonal, cross-cultural, and communication skills.
• Must be highly organized and able to work in a fast-paced, large team environment.
• Must also be able to work independently and take ownership of projects.
• Ability to apply common sense understanding to carry out instructions furnished in written, verbal, or diagram form.
• Proficiency with Microsoft Office, inventory, internet, order processing, and database software.
• Solid technical understanding of the television or film distribution industry a plus.
• Flexibility to work extended hours and/or weekends to meet project deadlines.

If you're an independent thinker with a high level of ingenuity and the above qualifications, then we'd like you to join our team!

We offer a competitive salary and great benefits, including 401(k) and tuition reimbursement. Please visit our website to view additional positions and for more information on our company: http://www.bydeluxe.com. NO PHONE CALLS OR DROP OFFS PLEASE. EOE M/F/D/V