Account Management Admin

| Greater LA Area
GOAT Group is seeking a driven and hard-working Administrator to support our Account Management team in growing our sneaker and apparel business. The ideal candidate will be organized, efficient and prioritize accuracy in their work. This person will be responsible for the day to day administrative tasks needed to best serve our valued sellers.

In this role you will:

  • Support the Account Management team in daily administrative functions
  • Liaise with our Marketplace team on product listings for sellers
  • Assist in top level customer service for our sellers
  • Regularly connect with our Operations teams, monitoring product inflow
  • Collaborate with our Customer Services team in closing out outstanding seller issues promptly
  • Create and monitor processes to limit errors or missed sales for sellers
  • Play a key role in setting up the Account Management team for success with KPI’s
  • Actively track performance of new sellers
  • Work closely with cross-functional teams to successfully complete tasks

We are looking for:

  • Experience in a retail, brand or wholesale environment preferred
  • Highly organized, and able to prioritize their workload with ease
  • Follow processes precisely with a high attention to detail
  • Strong communication, interpersonal, and analytical skills
  • Confidentiality and discretion is a MUST
  • Self-motivated, resourceful, with a can-do attitude
  • Commitment to a VIP-level of customer service
  • Proven ability to function well in a collaborative environment
  • Mac and Excel proficient, with an understanding of web-based platforms
  • Experience with data entry
  • Sneaker industry knowledge not required, but preferred

GOAT is the global platform for style. Founded in 2015 to bring trust to the sneaker community, the technology platform has since expanded to offer apparel and accessories from the world’s leading contemporary, avant garde and luxury brands. Through its unique positioning between the primary and resale markets, the company is able to surface styles from the past, present and future, delivering authentic product to over 20M members across 164 countries.
The company is backed by strategic investor Foot Locker, Inc. as well as some of the leading names in venture capital including Accel, Andreessen Horowitz, Index Ventures, Matrix Partners, Upfront Ventures, Webb Investment Network and Y Combinator.
GOAT Group will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, if applicable. If you are a California resident, please review our California Privacy Rights Notice for Job Applicants.

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Technology we use

  • Engineering
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • ReactLibraries
    • ReduxLibraries
    • Ruby on RailsFrameworks
    • MemcachedDatabases
    • PostgreSQLDatabases
    • RedisDatabases

Location

Culver City, CA 90232

What are GOAT Group Perks + Benefits

Culture
Volunteer in local community
GOAT Group participates in Tech Gives Back.
Partners with Nonprofits
GOAT Group partners with Non Profits such as Shoes That Fit and The Midnight Mission.
Friends outside of work
Eat lunch together
Daily stand up
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
GOAT Group employees can contribute up to $2,750 for Medical FSA, $5,000 for Dependent FSA, and $270 per month for commuter (parking and transit).
Disability Insurance
Disability insurance covers 60% of annual salary up to $10,000 monthly maximum payout.
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Life insurance is equal to 1 times an employee's annual salary with a maximum of $250,000.
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Employees receive 48 hours per year of paid sick leave.
Perks & Discounts
Casual Dress
Commuter Benefits
GOAT Group offers pre-tax commuter benefits for all employees and will provide an employer contribution to employees at our corporate office in exchange to not receive a parking permit.
Company Outings
Free Daily Meals
Stocked Kitchen
Happy Hours
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
GOAT Group offers employees professional development opportunities like Annual individual budget for training, Onsite training courses, The ability to attend job related conferences and seminars.
Tuition Reimbursement
Promote from within
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